Elliot Mather Solicitors LLP Reviews

Name: Elliot Mather Solicitors LLP
Rating: 4.79

4.8 Rating 124 Reviews

95 %

of reviewers recommend Elliot Mather Solicitors LLP

Company Reviews

Metrics

4.8

Based on 124 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daniel and Jasmine were very helpful and responsive for the most part and the transaction ran very smoothly until the point that contract exchange was ready to take place. They both became impossible to get hold of at the most important part of the deal. It took multiple emails and phone calls to get a response on urgent issues and I had other parties complaining to me about Daniel’s lack of communication.”

Helpful Report

Posted 8 months ago

“What went well- transaction executed well with ability to work virtually. Even better if - communication of the conveyancing process was terrible. There was no clear explaination of the basic process steps, and where our purchase / sale was along this process (ie, what info was needed, what was complete and at what point decisions should be made). This meant we were always in the dark about what to expect. It’s crying out fox a basic process checklist to be communicated each week.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback. I’m pleased you were happy about certain elements of the service received. I have passed on details of areas suggested for improvement to our Conveyancing Team to see how improvements can be made. You should have received at the outset a detailed guide which talks you through the whole process and sets out the various steps although due to every transaction being unique we appreciate some transactions can deviate slightly. I can only apologise if you didn’t receive this. I know the team are always happy to provide any additional guidance upon request.

Posted 1 year ago

“They was ok untill they threatened me two days before I got my keys demanding £1200 more than they should have or I wouldn't get my house. Never got an apology off them. Got emails to prove it”

Helpful Report

Posted 1 year ago

We are sorry to hear that you are dissatisfied with the service provided by Elliot Mather LLP. We take negative comments very seriously. Having reviewed your file, it is noted that you were neither threatened nor did we demand a payment from you, we merely advised of the sums due on your completion statement, following the provision of information from the builder of your property. We invite you to make a formal complaint should you wish, details of which have previously been provided to you. Kind regards, Elliot Mather LLP

Posted 1 year ago

Elliot Mather Solicitors LLP is rated 4.8 based on 124 reviews