elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,619 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my purchase of Yoko Slippers. My order was packed and dispatched quickly and received without fuss. Hand-written message on the delivery note added a personal touch. Happy to buy from an independent retailer.”

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“A lovely pair of Lotus boots and in blue and when they were delivered a lovely message from elevate your sole owner it was quite a lovely thing to do would highly recommend”

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“Not received order”

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“What an AMAZING experience buying shoes! Everything was simply brilliant from start to finish, including the super fast international shipping! I love my shoes, and am so pleased with the transaction. Thank you so much! I will definitely shop here again.”

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“Great communication from them regards post office delays. Love my new boots 👍”

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“Really delighted with my purchase - some cosy slippers by Seasalt. My order arrived quickly, really well packaged and the personal note and surprise EYS sweet was a delight! I am so happy to support this small, independent business and wish Hal and his team every success in the future. I will certainly be buying from them again. Thank you.”

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“Great customer service, good communication, really like the piece of rock, a nice little touch.”

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“Everything worked perfectly, from the ordering of my shoes to their delivery a few days later. The shoes were exactly right and I am delighted with them. I would certainly buy with 'Elevate Your Sole' again. Thank you!”

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“Excellent service. Lovely boots! Fiona”

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“Good price, speedy delivery and personal service with handwritten delivery note...and sweets! Much appreciated 'old-fashioned values in a tech world! The shoes are super comfortable ( I have bunions and these are the first shoes I have bought in years that don't hurt my feet ) And, I was complimented on them today by a stranger whilst wearing them for the first time. I passed on your online details so I think you will soon have a new customer!”

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“Excellent customer service. Received my boots within a few days of ordering, being mindful of postal strike. Best price by far. Absolutely love them. Will definitely return.”

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“High-quality products at a very competitive price. Good customer service providing regular contact and updates during shipping. Nice personal touch with business cards and branded sweets within delivery!”

elevate your sole 5 star review on 4th December 2022

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“The slippers are a lovely colour and very light and warm.”

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“Great services, boots fitted perfectly. Will definitely order from EYS in the future. Thank you”

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“Excellent Great price, very courteous and lovely note within and a little sweet!! How lovely!! More than happy will definitely use this company again!!!”

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“Very pleased with my sweater. It is a Seasalt product which I love. It was sold out at Seasalt but luckily Elevate Your Sole had it still in stock and cheaper too. It was delivered quite soon but was later than normal because of Royal Mail strike but worth the wait. Goid service and would recommend.”

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“Great product,but couldn't apply 10% off first order as listed on numerous sites. Emailed to ask if they could apply to order . Hal answered and told me not doing as Black Friday..even gave him an example. Not brilliant first time experience...and then they send me leaflet with purchase offering 10% off??? Not sure I will return to purchase again. Ordered at weekend, not sent till Thursday”

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This is one of the most disappointing and inaccurate reviews that I've ever had. - You asked me to refund you 10% from an order you'd already placed. This isn't something we'd usually do anyway. However, I explained that we weren't offering any additional discounts for sign up over the black Friday weekend. I have absolutely no control over the information contained on 'voucher gains' or any other external websites. - You already had 10% discount off your order, but if you were unhappy with the price that you'd already paid, I'd have happily refunded your order if requested - If one of my dispatch team have decided to give you 10% off a future order, that's very kind of them - You ordered on Sunday using our standard (Royal Mail Tracked 48) delivery service. We sent your order on Monday and you received them on Friday. There were two full days of Royal Mail strikes on Wednesday and Thursday (and no collections on either of these days).

“Great price for my Solovair boots. Delivered on time as promised in perfect condition. Nice personalisation in the package and on the documentation. Thank you!”

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“Wonderful customer service with branded shoes at very reasonable prices. When postal strikes were going to affect my delivery dates, the store was instantly in touch to confirm whether I wanted to proceed with my chosen delivery method and items or make any changes in light of the potential delays.”

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“I rang with a query before ordering and the staff were very helpful . Ordered shoes and they were delivered promptly. Would use them again”

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elevate your sole is rated 4.9 based on 3,619 reviews