elevate your sole Reviews

Name: elevate your sole
Address: 13 Lloyd Street, Llandudno, Conwy
Rating: 4.93

4.9 Rating 4,232 Reviews

98 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 4,232 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01492 875650

Email:

sales@elevateyoursole.co.uk

Location:

13 Lloyd Street,
Llandudno
Conwy
LL30 2UU

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elevate your sole 5 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am at a loss to understand after returning Gabor 66.090.82 California Ladies Beige Leather Slip On Shoes 4UK-EU37 which cost £53.99, I was only refunded £50.99. It cost £6.65 to return them and took from the 23rd August when they were received until the 27th August for the refund to be applied. I will call in to the Llandudno shop when next I visit.”

Helpful Report

Thank you for getting in touch — and I’m really sorry for the confusion here. It looks like my colleague mistakenly assumed you’d used one of our Royal Mail return labels and deducted £3 from your refund in error. It’s an easy fix though, so I’ll get that sorted for you straight away. Just to clarify the timing — your return arrived with us on the Saturday, and we processed the refund on the 26th (Tuesday). We don’t issue refunds over the weekend as our online team aren’t in then, and sometimes banks take an extra day to show the payment back in your account. For future reference, you’re very welcome to use one of our return labels next time — it’s usually the most cost-effective option and saves you a trip to the Post Office too. If you ever have any queries like this, just drop us a message and we’ll sort it quickly. Many thanks, Hal

“Bought online. Very easy. Quick service.”

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“So impressed with online service, that I ordered three times in quick succession. Telephoned the Llandudno shop for help and was very very impressed with the response I received. Will be visiting Llandudno on holiday before end of year and will certainly pay the shop a visit”

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“Easy, fast purchase and refund process ( unfortunately item wasn't suitable). Wouldn't hesitate to shop from here again- would recommend.”

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“Love these sandals, Very pleased with them! Thank you! ❤️”

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“Had to send back they were to big but easy no problem getting a refund.”

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“They delivered on time footwear is just what I ordered ,thank you.”

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“Excellent service. Product perfect.”

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“Very pleased with the sandles I purchased. A good fit and a reasonable price. Delivery efficient”

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“Brilliant sandalls Rieker.very pleased with my purchase.”

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“Item ordered arrived in a short time ,and pleased with the shoes I had ordered would recommend this site”

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“Your customer services were totally unhelpful and, I believe, non conversent with the law governing who is responsible for the delivery of purchased goods. They are not a good advert for your company”

Helpful Report

Hello Keith, Thank you for your feedback, and I’m sorry to hear you’re unhappy. According to the tracking, your order was delivered over four weeks ago, and a delivery confirmation would have been emailed to you at the time. I’ve searched our records using your name, email and order number, but I can’t find any messages from you. Is it possible you contacted us using a different email address? If you’d like to get in touch now, we’d be happy to take another look — although given the time that’s passed, there may be limited options available. Either way, we’re always here to help where we can. Many thanks, Hal

“Excellent service, fast delivery, very competitive price. I am very pleased with my new coat. Thank you”

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“Really good service for online orders. I made a mistake with an order and had to return it. Very clear return process and clarity on small postal charge for return. Having just spent several weeks wrestling with a different firm on their return process, it is a relief to have a good experience! Thank you EYS!”

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“Excellent experience. Communication good before order placed. Sandals arrived promptly, well packed and they fit!”

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“Fast efficient service, thank you. Easy to place my order and delivery was super fast, thank you. I bought 2 pairs of footwear...considerably less expensive from elsewhere.”

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“Great product at a good price. Excellent service too. Highly recommended.”

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“Ordered goods and paid for 3-4 day delivery but delivered within 2 days. easy to use website. very pleased. Will use again”