elevate your sole Reviews

Name: elevate your sole
Address: 170 High Street, Prestatyn
Rating: 4.94

4.9 Rating 3,620 Reviews

99 %

of reviewers recommend elevate your sole

Company Reviews

Metrics

Info

4.9

Based on 3,620 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About elevate your sole:

An independent boutique shoe shop with branches in Prestatyn and Rhos on Sea in North Wales.

Visit Website

Phone:

01745 886378

Email:

sales@elevateyoursole.co.uk

Location:

170 High Street
Prestatyn
LL19 9BW

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elevate your sole 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service, shoes arrived 2 days after ordering.”

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“First time shopping here. They had just what. I wanted at a competitive price. Well packed (including Love Hearts!) and a quick service. Will definitely use them again.”

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“I ordered from you as I have a pair of that make bought a few years ago, and I have been very pleased with them. Service was top class, very quick and the shoes look good.”

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“Excellent and efficient service and delivery, thank you”

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“An efficient, excellent company to deal with. Effective internet purchase and speedy shipping. More Waldlaufer styles please.”

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“Excellent service, easy to order on line, trainers were delivered the following day and fit perfectly”

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“Good looking,good fitting All you need in shoes”

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“I ordered 2 pair of shoes. One in pink size 6 That has arrived correct The second pair that I order was cream colour in size BUT I HAVE RECEIVED A SHOES BOX WITH A PAIR OF SHOES THAT IT IS NOT A PAIR IN THE WAY THAT THEY SEND ME ONE PINK SHOES ANDCONE CREAM SHOES ALSO ARE 2 RIGHT SIDE SHOES ALSO ONE SIZE 5 AND ONE SIZE 6. WHAT MESS I CONTACT THEM TO COMPLAIN ABOUT THE ISSUE I SPOKE TO REBECCA THAT SHE APOLOGIZE ABOUT THIS ISSUE SAYING SORRY THAT WE DIDNT CHECK THE BOX BEFORE SEND TO YOU BUT WHEN SHE TOLD HER MANAGER HE IS NOT RESPONDING MY EMAIL , NO TAKING RESPONSABILITY FOR THEM MISTAKE AND NO DOING MY REFUND OF THE 2 PAIR OF SHOES THAT I SEND BACK. I WILL TAKE FURTHER ACTION IF THEY DONT. BECAREFUL THEY ACTING VERY BAD WITH ME . TERRIBLE CUSTOMER SERVICE NO APOLOGIZE OR REFUND OF £ 178.00 HORRIBLE COMPANY . DONT BUY FROM THIS PEOPLE .”

Helpful Report

Hello, It's always disappointing to receive a negative review and I'm sorry that you have felt the need to write this. As discussed previously, it's not possible that these shoes were dispatched to you in the manner you've described. All shoes are inspected by us on arrival from our supplier and again before despatch. The shoes that you mention were prepared and packed from one of our stores that only have the cream colour available, so it wouldn't be possible that they could be mixed with another colour, as it simply wasn't there. Further to this, all of our remaining stock is correct. I can only think that they've been mixed up with another pair that you've bought from another retailer. If you think this is possible and can provide the name and contact details of this retailer, I'd be happy to look into this for you. The other pair of shoes will be refunded as normal. Many thanks, Hal

“Lovely place to shop. Always very helpful and a great choice of beautiful shoes and more.”

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“These guys were brilliant from start to finish. I paid extra for next day delivery, but it was bank holiday, so there was no chance of delivery. As soon as they noticed, they paid my delivery cost right back into my account 👍🏻 decent company, excellent 👌”

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“Excellent service - so quick, neatly packaged & a surprise gift too! The actual item ordered was perfect, exact colour match for what I needed”

elevate your sole 5 star review on 24th April 2022

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“Comfortable shoes, good delivery service”

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“Nice everyday sandals.”

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“Very quick and efficient service”

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“Timely delivery - items as described”

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“Provided excellent prompt service. Will use again.”

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“I required a specific pair of shoes to match my outfit for my sons wedding. After scouring the UK I found what appeared to be the last size 6 at Elevate your Soul. I ordered online and then called to make sure the order had processed, which I was assured it had. They arrived quickly, with a lovely note wishing my a lovely time at the wedding. Excellent service and the shoes are perfect! Cannot recommend highly enough.”

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“Ordered a lovely pair of orange sandals to wear to my daughters graduation. They are excellent and fit perfectly. Postage was quick and well packaged. Thanks so much.”