EKM Reviews

Name: EKM
Address: EKM, 107 Cheapside, London, London Borough of Southwark
Rating: 4.30

4.3 Rating 46 Reviews

83 %

of reviewers recommend EKM

Company Reviews

Metrics

Info

4.3

Based on 46 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About EKM:

Sell more with an online shop that never stops evolving.

With EKM’s unique Evolution Mode your online shop will continually evolve and be optimised free, forever. You’ll have everything you need to create your own online success.

Visit Website

Phone:

0333 004 03333

Email:

sales@ekm.com

Location:

EKM,
107 Cheapside,
London
London Borough of Southwark
EC2V 6DN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with them for 4 years and now it's sold to some American company everything is outsourced and nothing in-house. Terrible tech knowledge and overpriced. Stay clear of these cowboys”

Helpful Report

Posted 5 months ago

Hi Donna, Well, this is kinda awkward! Thanks for the feedback, but we think you've got us mixed up with another company. We've run a search for your name and email address on our database, and with no record of you, we can only presume you're talking about another company, as we're 100% UK based and our services are indeed done in-house - from our Evolution Team, Design Team, Ecommerce Experts, PPC Team and of course, the Customer Support Team with their rather impressive 95% CSAT score. Of course, if we're wrong - please do reach out and let us know, but otherwise, we wish you every success with your online shop, wherever it may be hosted. :)

Posted 3 months ago

“Our Company has experienced poor performance & standards from EKM over the past 12 months. Google feed isuues, email domains down, site down & even payment subscriptions down. As a loyal pro plan customer for nearly 14 years, we expect & demand better! I am waiting for your Manging Director to call me.”

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Posted 1 year ago

“Do not bother! Totally unprofessional Company. No regard to loyal clients when their platform & emails are down. Avoid at all cost. Wish we had...........”

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Posted 1 year ago

“STAY AWAY FROM EKM Long established customer for many years. treated terribly and now have moved to SHOPIFY. Dont delay switching away from EKM They are expensive, have outdated systems and a very basic offering with little room for growth in terms of features. No linked up systems such as customer support,tracking systems,courier systems. EKM are great if you have a tiny turn over but once you grow you soon outgrow their outdated ecommerce platform. So many better options now days. Nevermind whilst customers wait for system updates the EKM team will be playing on their office slide. Imagine spending stupid money on a refurb whilst your backend system is outdated and falling well behind ecommerce rivals. PLEASE LOOK ELSEWHERE!”

Helpful Report

Posted 2 years ago

“Fantastic company, lots of help on hand even for a computer illiterate idiot like me!! Customer service is second to none which is hard to find in this country. Also a great EKM community lots of advice from other members. if you are looking to set up an e-commerce website, then these are your guys”

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Posted 3 years ago

“Easy for anyone who is opening their first website.”

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Posted 4 years ago

“Best E-commerce platform for building a successful online business after trying several other providers we decided to go with EKM in 2016 and we've never looked back since. EKM has all the features that you’ll ever need and the UK based support team are always on hand to answer any of our questions which non of the competitors offer. The platform is easy to use and the regular updates from the Evolution Team means our site never gets outdated. Would highly recommend!”

Helpful Report

Posted 4 years ago

“Problems with speed for a number of days. Multiple representatives said this was my fault without checking. Perseverance got an admission that yes they were experiencing difficulties. Reluctant to take a complaint and still nothing fixed. Have been messed around and lied to. Looking for an alternative as soon as possible”

Helpful Report

Posted 4 years ago

Hi Rob, Our team has tried their utmost to help identify the cause of your page speed issues to then provide a resolution for you and have tried on several occasions. It is obvious from your recent live chats and review that we are not able to provide the level of service you are looking for and you have already mentioned you are looking to leave EKM. Our team has tried to help you as much as possible however, it has now reached a point where we feel that the best option going forward is to part ways as you have made it clear that you are not happy with our service. I am truly sorry we have not been able to deliver the experience you want. I hope your new provider can do so and I wish you all the best for the future. Kind regards, Rachel

Posted 4 years ago

“EKM are a truly fantastic company. I have been with them nearly 15 years and they are truly unbeatable. The reps are some of the best I have dealt with (especially Mark, Becky, Dorinda, etc) & always have so much time for you. Nothing is ever too much trouble. They are the best possible e-commerce company to build your business with.”

Helpful Report

Posted 4 years ago

“Amazing service. Dominic our account manager goes beyond the call of duty to help us achieve our goals. I would actually say he provides the very best service I have ever come across in this industry. He is the main reason we are doing so well online at the moment. In my opinion, EKM has grown into the best platform in the UK and possibly the World. Our online shops are also very very fast. They also have some great ideas they are developing that will be really useful for wholesale companies wanting to link up there sales apps to the shops.”

Helpful Report

Posted 4 years ago

“If you're looking to grow and develop an online business then there is no need to look any further than EKM. With speedy service, excellent advice and top tips for improvements that can be made to our site, EKM really are the best. A special mention must be made to our dedicated account manager Dominic, without whom we wouldn't be where we are today. His unfailing positive outlook and sense of humour make working with him a joy. Thank you Dom - brace yourself for the next level of craziness as we expand our business into other areas... xx”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“I have been a EKM customer since 2013 and would not change companies. From the welcome call and help when I started. To the upgrade they provided through evolution mode the service has always been 1st class. No problem is to much trouble for them. Thank you for supporting my business and I look forward to many more years together”

Helpful Report

Posted 4 years ago

“very helpful with any problems , one thing i would like to see is setting up card purchases , very difficult but not ekms fault”

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Posted 4 years ago

“Easy to use platform, any issues the team sorts it out quickly, very happy with the service”

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Posted 4 years ago

“I have been with EKM for many years now and highly recommend them. Very few problems and they are easy to contact and very helpful.”

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Posted 4 years ago

“Excellent service and support at an affordable price. Also Huge thanks to Mike Croft from the PPC team for sorting out the Google Ads campaign which is working very well.”

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Posted 4 years ago

“Brilliant website building platform, helpful staff with plenty of features to help you build a professional looking site.”

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Posted 4 years ago

“Extremely happy with the service we receive from Ekm!”

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Posted 4 years ago

“Great, easy to use and affordable selling platform. Very good and efficient support team always helpful to resolve problems and help to optimise my shop.”

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Posted 4 years ago

EKM is rated 4.3 based on 46 reviews