EDZ Reviews

Name: EDZ
Address: The Old Sorting Office, 92 High Street, Maryport, Cumbria
Rating: 4.91

4.9 Rating 4,122 Reviews

99 %

of reviewers recommend EDZ

4.9

Based on 4,122 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely and soft liner gloves , unfortunately not warm inside a glove as expected,okay when not as cold,I will order gloves or mittens and give them a try,very good service,”

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Posted 3 days ago

“Not very 'fitted' therefore becomes uncomfortable. But material is good.”

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Posted 1 month ago

“Quick service.”

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Posted 4 months ago

“Ordinary but pricey”

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Posted 4 months ago

“Very snug around midriff Very small sizing I won’t be wearing it I feel I’ve wasted my money”

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Posted 7 months ago

Hi Thank you for your feed back. Sizing does vary from one company to another and when buying online from one first time the fit inevitably won't always work for everyone. If you are not happy with the fit just return the top to us and we will exchange for a larger size or simply refund you. There will be a returns slip that will have accompanied your order, if you no longer have the returns slip you can download one from here https://edz.co.uk/wp-content/uploads/2023/06/EDZ-returns-form.pdf Regards EDZ

Posted 7 months ago

“Poor service,do not read additiinal notes on order forms average quality for price but quick to deliver”

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Posted 11 months ago

This was an oversight on our part where the customers message that accompanied the order was missed and does not reflect our normal standard of service. EDZ are a small company and we pride our selves on looking after our customers.

Posted 11 months ago

“I haven’t received my gloves. I have ordered 3 pairs in black in small. I have received two of them but the third pair I haven’t received. I await your reply.”

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Posted 1 year ago

“Have potential to be a good brand.”

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Posted 1 year ago

“Never advised that I had to pay customs charges on delivery to Dublin - I had already paid vat in Uk. Will not shop with u again unless I can do so via a European website”

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Posted 1 year ago

We do not charge UK VAT to EU customers and customers liability for import fees and duty is clearly stated at the checkout

Posted 1 year ago

“The merino wool quality of EDZ products always feels rough and scratchy in my experience, having bought 3 of their items over the years. Not soft like other merino wool products I have. The fit and shape of the balaclava is good though and feels comfortable under my motorbike helmet, just wish the wool was better quality and not so scratchy.”

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Posted 1 year ago

“I bought the Merino flannel shirt. It’s very comfortable, nicely cut, and versatile. I’d love to give it five stars, but discovered that for some reason several of the buttonholes were stitched so tight that it was very difficult or - in the case of the pocket buttons - impossible to fasten. A first wash didn’t ease the problem. It has taken quite a bit of work with scissors, needle and thread to put this right. I’d recommend you to check this batch of shirts individually before despatch to make sure they can be easily buttoned and unbuttoned.”

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Posted 1 year ago

“Disappointing. Measured my husband's hand and ordered the appropriate sized gloves but they were quite tight and the cuff did not cover the wrist. I hand washed them in a recommended wool detergent but they went very bobbly after only one wash.”

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Posted 2 years ago

“I hope you will improve your sock design on the ankles.”

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Posted 2 years ago

“I was pleased with how quickly (with international shipping) they arrived These briefs seem to be well constructed of a breathable wool cloth. They are not traditional Y-fronts; they are made with a pouch but no "pass-through". I am not slim. I ordered these briefs because they were available in XXXL size. Around the same time I purchased wool briefs from two other companies in size XXL (the largest they offered). The EDZ briefs are distressingly snug, noticably smaller than the other two. I am very disappointed in the size of these briefs.”

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Posted 2 years ago

“Wanted to support local business. The company employs real people who actuially want to answer your queries and engage with you!”

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Posted 2 years ago

“Well made and comfortable but the material lacks the necessary elasticity needed to be supportive.”

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Posted 2 years ago

“Needed them for a son who works outside. Very well made but still not quite warm enough..bought some also for his wife and the same problem ,very well made but she still suffered from cold feet thank you”

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Posted 3 years ago

“Price, communication and delivery good.”

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Posted 3 years ago

“Great product, already have a medium in black. Did order blue but large black arrived so will keep, not worth the bother to send back.”

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Posted 3 years ago

“Gloves work well with phones etc. and are nice and warm. Although I think I have regular size fingers as I have never had any issues with other gloves, the fingers in these are too short and can feel a bit uncomfortable.”

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Posted 4 years ago

EDZ is rated 4.9 based on 4,122 reviews