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EasiDrive Reviews

4.8 Rating 535 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

4.8

Based on 535 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car worked well as a replacement driving instructor vehicle and my students seemed to like it. The pick up and delivery were great. Really needed to have android auto as the vehicle became my office and communicating with it was a pain”

Posted 6 days ago

Good afternoon David, Thank you for taking the time to provide your kind review, your feedback is much appreciated. We are constantly striving to improve our service wherever possible and your comments very much assist with this. Kind regards EasiDrive

Posted 5 days ago

“Work done satisfactory, car hire okay, unfortunate repair required the car be driven to repair centre 150+ miles each way, that could have been done locally.”

Posted 4 months ago

Good afternoon Norman, Thank you for taking the time to provide your kind review, we are sorry that you were not 100% satisfied. We are always striving to ensure our customers have the best possible service and your feedback will help us achieve this. Kind regards EasiDrive

Posted 3 months ago

“The whole matter from start to finish was dealt with very professionally no fuss no worries and James was very helpful”

Posted 4 months ago

Good afternoon John, Thank you for taking the time to provide your kind review, your comments are much appreciated and have been relayed to the handler involved. Kind regards EasiDrive

Posted 3 months ago

“Fabulous really good”

Posted 4 months ago

Good afternoon Holly, Thank you for taking the time to provide your kind review, your comments are much appreciated. Kind regards EasiDrive

Posted 3 months ago

“Delivery of hire car as stated driver’s polite”

Posted 5 months ago

Good afternoon Roy, Thank you for taking the time to provide your review, your kind comments have been passed on to the driver who delivered the vehicle. Kind regards EasiDrive

Posted 5 months ago

“Quick service and response from the team. Thank you for your help.”

Posted 6 months ago

Good afternoon Ziaulhaq, Thank you for taking the time to provide your kind review and comments. Kind regards EasiDrive

Posted 5 months ago

“Dear EasiDrive Team, I hope this letter finds you well. I am writing to express my sincere gratitude for the excellent service I received from EasiDrive. I wanted to take a moment to convey my appreciation for the exceptional customer experience I had with your company. From the moment I contacted EasiDrive for my service needs, I was impressed by the professionalism and attentiveness of your staff. The entire process, from scheduling the service to the completion of the work, was smooth and hassle-free. The level of expertise demonstrated by your team was truly commendable. Not only was the service performed to the highest standards, but the courtesy and friendliness displayed by your staff were also noteworthy. They were patient in answering all my questions and went above and beyond to ensure my satisfaction. It is evident that EasiDrive places a strong emphasis on customer service, and it has not gone unnoticed. I also appreciate the effort EasiDrive puts into seeking customer feedback through initiatives such as the review on Reviews.io and the giveaway. Your commitment to continuous improvement and providing the best possible service is truly commendable. Once again, I want to express my gratitude to you and your entire team at EasiDrive. The exceptional service I received has left a lasting positive impression, and I will not hesitate to recommend your services to others in need. Please extend my appreciation to everyone involved in making my experience with EasiDrive a memorable one. I look forward to the opportunity to work with your company again in the future. Thank you once again for your outstanding service. Yours sincerely, Chun Kau Chiu”

Posted 9 months ago

Good morning Chun Thank you for taking the time to provide your kind review. We aim to provide our customers with an effortless customer experience and it's fantastic to hear of your satisfaction. Trust in that your lovely comments have been relayed to all who were involved with the handling of your claim. Kind Regards EasiDrive

Posted 9 months ago

“Delivery and collection very good,bit slow to get car,as you don't work weekends,which meant a delay of completion in delivery happening”

Posted 10 months ago

Good afternoon Barbara. Thank you for taking the time to provide your review and also your feedback with regards to the delays that were encountered. Your comments will assist us with addressing such issues going forward. Kind Regards EasiDrive

Posted 9 months ago

“If the right hand worked with the left hand it would have been better. Further customer relation training is needed as i and her in doors thought my first discussion regarding the accident which was not my fault (as proved) was not good. Was it his first day in the job? Oh we are waiting for parts,then told our engineer has says it’s basically not worth repairing and it’s a write off. Does not give you confidence. Now concluded thanks to Tracey. No further comment”

Posted 11 months ago

Good afternoon Brian. Thank you for taking the time to provide your review of the experience you had with us. Your comments will assist with the level of service we provide going forward. We will review your file and any relevant feedback will be provided. Kind Regards EasiDrive

Posted 11 months ago

“I hire van from Easi Drive not bad all good”

Posted 1 year ago

Good morning, Thank you for taking the time to provide your review of our service. Kind Regards EasiDrive

Posted 1 year ago

“Very plain speaking and helpful staff who keep you updated on progress of your claim just sometimes takes time to get through on the phone otherwise would have given 5 🌟”

Posted 1 year ago

Good morning Jahn, Thank you for taking the time to provide your review and feedback, EasiDrive are constantly striving to ensure the highest levels of service are provided and your comments will assist us in doing so. Kind Regards EasiDrive

Posted 1 year ago

“Found you very helpful in dealing with awkward third party insurers for a non blameworthy accident”

Posted 1 year ago

Good morning Christopher, Thank you for taking the time to provide your review, your comments are much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“They acted swiftly and effectively.”

Posted 1 year ago

Good morning Onyeka, Thank you for taking the time to provide your positive review. Kind Regards EasiDrive

Posted 1 year ago

“Very thorough with their efforts to assist me in getting me a hire vehicle while my vehicle was being repaired. Totally professional service.”

Posted 1 year ago

Good afternoon Duncan, Thank you for taking the time to provide your comments and also the positive feedback. Kind regards EasiDrive

Posted 1 year ago

“Very good”

Posted 1 year ago

Good afternoon Grzegorz, Thank you for taking the time to provide your review. Kind regards EasiDrive

Posted 1 year ago

“Prompt drop off, but lots of forms to complete 2/3 times”

Posted 1 year ago

Good morning Jane, Thank you for taking the time to provide your review and your feedback regarding the service we have provided. Kind regards EasiDrive

Posted 1 year ago

“Very reliable, sorted everyone out didn't have to do anything. Friendly person at the end of the phone.”

Posted 1 year ago

Good morning, Thank you for taking the time to provide your kind review and your positive comments. EasiDrive

Posted 1 year ago

“Your service was great”

Posted 1 year ago

Good morning Dumoteyim, Thank you for taking the time to provide your kind review with regards to our service. Kind Regards EasiDrive

Posted 1 year ago

“Very pleased with the service easy to deal with and kept me informed through the process”

Posted 1 year ago

Good Afternoon, We are glad to hear you have been happy with our service. Thank you for your review. Kind Regards EasiDrive

Posted 1 year ago

“Easidrive 's initial response to my accident was excellent but the matter hasn't yet been resolved. I still don't have a driveable car and feel that I've been left with my problem unresolved.”

Posted 1 year ago

Good Afternoon, We are sorry to hear of your concerns. We have reviewed your file and we can confirm that EasiDrive only provided a hire vehicle on this particular case and did not arrange or authorise for any repairs to be undertaken. We recommend you contact your insurers in an attempt to resolve the matter. Kind Regards, EasiDrive

Posted 1 year ago

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EasiDrive is rated 4.8 based on 535 reviews