EasiDrive Reviews

Name: EasiDrive
Rating: 4.81

4.8 Rating 527 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

Metrics

Info

4.8

Based on 527 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A terrible company would never use them again”

Helpful Report

Posted 4 months ago

Good afternoon Lisa, Thank you for taking the time to provide your review, we are sorry to hear of your dissatisfaction. A complaint has been registered with respect to your concerns and will be addressed, Kind regards EasiDrive

Posted 4 months ago

“Probably one of the worst companies I’ve delt with. They never call you back, don’t follow up complaints and it takes forever to deal with accident claims. Not sure I could cope with that again hence I’d never use them.”

Helpful Report

Posted 11 months ago

Good morning, Thank you for taking the time to provide your review of our service. Please contact our complaints department detailing your issues so that we can review the matter further - complaints@easidrive.com Kind Regards EasiDrive

Posted 11 months ago

“Car was not taken to be mended and courtesy car was took bk before car had to go garage and still not been sent to the garage was promised I would be called but still nothing what do we pay insurance for ????”

Helpful Report

Posted 1 year ago

Good morning David, Thank you for taking the time to provide your review, we're sorry to hear of your concerns. It appears there has been complications with allocating a repairer, which we are now looking to resolve. We are currently in the process of making the necessary arrangements required. Kind Regards EasiDrive

Posted 1 year ago

“the company is not competent, I am filing a complaint with the financial-ombudsman, they have contracts signed with pseudo garages, they do not listen to the client, they scare the police if you do not agree and the company's decisions, stay as far away from easidrive as possible”

Helpful Report

Posted 1 year ago

Good morning Emilia, Thank you for taking the time to provide your feedback, we are sorry to hear of your concerns. We are aware that you had concerns with the repairs completed and furthermore that the repairer have offered to rectify the fault. We are satisfied that this was a genuine error on the part of the repairer and the offer to rectify the fault is reasonable. Kind Regards EasiDrive

Posted 1 year ago

“I am horrified by the treatment I am receiving from your recovery staff. I find their behaviour totally unacceptable. In asking me unnecessary questions and wanting confidential bank details when they should be talking to the other insurance company over a very simple and straightforward situation. Words cannot express how negative I now feel towards your company. Sad, when your other staff have been so brilliant.”

Helpful Report

Posted 1 year ago

Good morning Elaine, Thank you for taking the time to provide your review, we are sorry to hear of your concerns. We can confirm your comments have been passed back to our recoveries department to be addressed. Kind Regards EasiDrive

Posted 1 year ago

“I feel I have been treated with total disrespect by all parties involved in my car accident claim Y900WRC I have been honest all the way through the many phone calls and I feel that there is an undercurrent that I am making a false claim I shall seek legal help on this .I have explained many times that the offending car reversed into the alloy/tyre on my front drivers side with a awful bang-almost immediately whole of the right hand side dropped dramatically,the tyres on the right hand side were almost being rested on by the wheel arches and the warning light came on reading ‘car to low do not drive’.I intend to fight this claim all the way as I was fully insured and should not be treated this way, I will be getting legal help to draft a more in depth letter and also claim for stress and anxiety.I have been told the hire car has to be returned-I have not been told the whereabouts of my car or how to get it back or repaired under my insurance-I have been totally left in limbo-as a disabled blue badge holder this is not good for me-prior to the offending driver hitting OSF wheel the car was performing perfectly with no suspension issues or warning lights at all Regards Thomas Mc Dermott 07908488995 The criticism in this letter is not directed at Marker study Cc flint Cc easy drive Cc Evans Harding Cc AUDATEX UK”

Helpful Report

Posted 2 years ago

Hi Thomas, We can confirm that your concerns have been addressed and our complaints department have written to you with respect to your complaint. If you are yet to receive this document please email complaints@easidrive.com and we will arrange for the document to be resent. Kind regards, EasiDrive

Posted 2 years ago

“Aweful from start to finish we will never use this company again”

Helpful Report

Posted 2 years ago

Hi Alex, We are sorry to hear of your experience with us. Please contact complaints@easidrive.com with your concerns so that we can review the matter in more detail. Kind regards EasiDrive

Posted 2 years ago

“Absolutely shocking service. Called as I needed a hire car and it was explained to me that it should be ok to deliver anywhere in the uk. After calling 3 times I still couldn’t arrange the hire vehicle to be delivered to me because of false information their staff members gave me. I spoke to them before travelling to my destination by train, then when I was away from home, stranded without a vehicle, they didn’t want to know. Staff don’t care and they will hang up on you if you express an drop of dissatisfaction, I was literally crying to them on the phone and they couldn’t care less. They have a “I’m just doing my job” attitude. They will never go above and beyond for customers. They ruined a very special day for me and I’m yet to be contacted about my complaint.”

Helpful Report

Posted 2 years ago

Hi Amna, We are sorry to hear of your dissatisfaction with our service. We can confirm a complaint has been logged and is currently being investigated, a member of the complaints team with contact you to discuss the matter. Kind regards EasiDrive

Posted 2 years ago

“You received my money for my wrote off car on Friday i still received payment on tuesday evening on 9th March 1700 pm i not happy with the money i received for my car its value to me is a a bit more ie its just me £500 to get it to pass its mot thats a waste and i get told you coming for replacement car on friday thats if i get my money on Wednesday 10th allows me 2 days to sort out another car due i might had NO FAULT TO ME TOTALLY WRONG I WONT BE USING YOU AGAIN I NOT HAPPY”

Helpful Report

Posted 3 years ago

Hi Wayne, We are sorry to hear that you have faced difficulties. I can see that you have spoken to a Team Manager and that a complaint has been logged on your behalf, currently this is being investigated and the Customer Experience team with contact you in due course. Kind Regards EasiDrive

Posted 3 years ago

EasiDrive is rated 4.8 based on 527 reviews