EasiDrive Reviews

Name: EasiDrive
Rating: 4.81

4.8 Rating 527 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

Metrics

Info

4.8

Based on 527 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the job done but were frustrating to deal with initially and advised me against using the at fault parties insurance company which led to me being £250 worse off.”

Helpful Report

Posted 3 months ago

Good afternoon Adrian, Thank you for taking the time to provide your review, we are sorry to hear of your concerns. Please feel free to contact complaints@easidrive.com should you wish for the matter to be looked into further. Kind regards EasiDrive

Posted 3 months ago

“EasiDrive helped to arrange the hire car in time while my car was getting repaired. The hire car arrived on time and clean, same brand and similar type to my car so no hustle on adapting it, really appreciated it. Although the repair of my car doesn't go well as expected, might because of the communication between the garage but in terms of the hire car arrangement, it was nice.”

Helpful Report

Posted 8 months ago

Good morning Kwok, Thank you for taking the time to provide your review, we're sorry to hear of the issues that you encountered. Having reviewed your file we can confirm that the vehicle damages aspect of your claim was not managed by EasiDrive. However we have referred your comments to party that was managing this aspect of your claim. Kind Regards EasiDrive

Posted 8 months ago

“Had a few problems at the start as hire car got cancelled with out me knowing then had to wait longer for another car but finally got.sorted. the car was really nice but did cost me loads more in fuel than my own car. The person who dropped it off was swaring and was more interested in his phone than showing me the car I had to ask him for the key and had to ask him if I had any paper work to sign as he was just going to walk off”

Helpful Report

Posted 8 months ago

Good morning, Thank you for taking the time to provide your review. We're sorry to hear of the concerns that you had and trust in that such feedback helps us improve the service we provide to our customers. Kind Regards EasiDrive

Posted 8 months ago

“Not that impressed at the minute some excuse of not been able to contact the persons insurance company who ran into me!!!!! Seem ok when you’re making money ie sending me a BMW X 3 as a hire car must of been an expense that wasn’t needed.”

Helpful Report

Posted 2 years ago

Hi Dale, Thank you for the review and your comments. We have requested the handler call you as soon as possible to provide an update with regards to your ongoing claim. Kind regards EasiDrive

Posted 2 years ago

“Car arrived dirty and left with no key for 2 hours”

Helpful Report

Posted 2 years ago

Hi Michelle, We are sorry to hear of your concerns, please feel free to contact us if you wish to discuss the issue further. Kind regards Easidrive

Posted 2 years ago

“To be honest i didnt no if i was dealing with an insurance company or a van hire company ,Then you sent me most of my claim without paying of the finance that was due but forgot to send me the scrap value of my vehicle but all in all my accident happened on 9/4/21 and its now 7/6/21 so i suppose thats not to bad ,The hired vans you gave me had more hits than the beatles but hey they did what i needed them to do so all in all a fair deal cheers Ian.”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for review, we're sorry you weren't completely satisfied and will take onboard your feedback. Kind regards Easidrive

Posted 2 years ago

“The team that dealt with my case were excellent and couldn't have been more helpful in resolving the issue... Unfortunately the service has been soured by the constant bombardment of harassing cold calls I've received since giving my contact details to Easi-Drive”

Helpful Report

Posted 3 years ago

Hi Colin, We are really sorry to hear that you have been targeted with unsolicited calls. We can assure you that we have a strict Datasafe policy which includes regular reviews of our IT infrastructure to ensure our clients information is not being compromised. We have highlighted your concerns to our Datasafe team who will respond in writing with best practice on how to deal with such issues. Kind Regards EasiDrive

Posted 3 years ago

“Very happy at first as they seemed very keen to resolve as fast as possible, I signed on the doted line then everything went slow mo. I understand that the longer it takes the more money they make from hire vehicle from the third party @ £110 per day a bit high in my view. It’s been over a month and still not resolved. I have chased them a few times.”

Helpful Report

Posted 3 years ago

Hi, We're sorry to hear you're not receiving a speedy service at the moment, please be assured that our aim is to deal with your claim as quickly as possible. If you could email us at Complaints@EasiDrive.com with your name and reference number we will certainly look into the issue which is causing the delay. Kind Regards EasiDrive

Posted 3 years ago

“Ok company, fast delivery of courtesy car but boy they don’t have hassle you with phone calls, Constantly on the phone asking what’s happening with your car repairs, had to block them in the end”

Helpful Report

Posted 3 years ago

Hi, We're sorry to hear that the customer service you received from us has caused hassle. If you could email us at Complaints@easidrve quoting your name and reference number we will be happy to deal with your dissatisfaction. Kind Regards EasiDrive

Posted 3 years ago

EasiDrive is rated 4.8 based on 527 reviews