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EasiDrive Reviews

4.8 Rating 534 Reviews

96 %

of reviewers recommend EasiDrive

Company Reviews

4.8

Based on 534 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About EasiDrive:

HELPING DRIVERS AFTER AN ACCIDENT
EasiDrive is part of EDAM Group, the largest privately owned credit-hire and post-accident services provider, operating its own fleet and working across a broad range of sectors.

With all our services under one roof, our partners and clients enjoy an end-to-end offering delivered with passion and integrity, giving peace of mind and reassurance to drivers in sometimes uncertain situations. Our exemplary service is evidenced by our market-leading Net Promoter Score (NPS) and is underpinned by our strong financial position, which provides reassurance to our business partners in an ever-changing and uncertain marketplace.

Visit Website

Phone:

0345 8000 800

Email:

reviews@edamgroup.co.uk

Location:

New Acre House, Shentonfield Road, Manchester
M22 4RW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If the right hand worked with the left hand it would have been better. Further customer relation training is needed as i and her in doors thought my first discussion regarding the accident which was not my fault (as proved) was not good. Was it his first day in the job? Oh we are waiting for parts,then told our engineer has says it’s basically not worth repairing and it’s a write off. Does not give you confidence. Now concluded thanks to Tracey. No further comment”

Posted 11 months ago

Good afternoon Brian. Thank you for taking the time to provide your review of the experience you had with us. Your comments will assist with the level of service we provide going forward. We will review your file and any relevant feedback will be provided. Kind Regards EasiDrive

Posted 11 months ago

“Throughout the process Easidrive we’re excellent to deal with.Great communication and regular updates and always available for queries”

Posted 11 months ago

Good afternoon Paula. Thank you for taking the time to provide your review of our service, it's great to hear of your experience. Kind Regards EasiDrive

Posted 11 months ago

“Brilliant Service”

Posted 11 months ago

Good afternoon Elizabeth. Thank you for taking the time to provide your positive review. Kind Regards EasiDrive

Posted 11 months ago

“Really polite and punctual everyone was really good and explained thi ngs to me , as I asked if I could have a similar car to the one I drive and I did so , Thank you to all the team on all the help , All the very best in the future. Lorraine Scott.”

Posted 11 months ago

Good afternoon Lorraine. Thank you for taking the time to provide your review and your lovely comments. Kind Regards EasiDrive

Posted 11 months ago

“I cannot speak highly enough about EasiDrive they made everything so easy for me I cannot thank them enough.”

Posted 11 months ago

Good afternoon Dorothy. Thank you for taking the time to provide your positive review. We aim to provide our customers with an effortless service and it's fantastic to hear we could help. Kind Regards EasiDrive

Posted 11 months ago

“I found the service and vehicle I received very good”

Posted 11 months ago

Good afternoon. Thank you for taking the time to provide your kind review. Kind Regards EasiDrive

Posted 11 months ago

“I found Easi drive extremely helpful from start to finish the experience was 1st class.they went beyond anything that I would have thought in the end dealing with the insurance company one call to finalise the insurance payment.”

Posted 11 months ago

Good afternoon Mr Wilson, Thank you for taking the time to provide your review of our service, your comments are much appreciated. We're happy we were able to be of assistance. Kind Regards EasiDrive

Posted 11 months ago

“Probably one of the worst companies I’ve delt with. They never call you back, don’t follow up complaints and it takes forever to deal with accident claims. Not sure I could cope with that again hence I’d never use them.”

Posted 1 year ago

Good morning, Thank you for taking the time to provide your review of our service. Please contact our complaints department detailing your issues so that we can review the matter further - complaints@easidrive.com Kind Regards EasiDrive

Posted 1 year ago

“I hire van from Easi Drive not bad all good”

Posted 1 year ago

Good morning, Thank you for taking the time to provide your review of our service. Kind Regards EasiDrive

Posted 1 year ago

“Easi drive made the exchange of vehicles really easy and was A12 class service”

Posted 1 year ago

Good morning Paul, Thank you for taking the time to provide your positive review, your comments are much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Customer focused, great service from start to finish, arranged everything following my non fault accident, no hesitation in recommending this company.”

Posted 1 year ago

Good morning Michael, Thank you for taking the time to provide your kind review, we're happy that we were able to assist you. Kind Regards EasiDrive

Posted 1 year ago

“The process of meeting the EasiDrive representative was flawless and the hand over of the car was straightforward. The car was clean and easy to drive and took account of my wish to have a small car with automatic gears.”

Posted 1 year ago

Good morning Lynn, Thank you for taking the time to provide your review, your comments are much appreciated and it's fantastic to hear of your satisfaction. EasiDrive

Posted 1 year ago

“Very plain speaking and helpful staff who keep you updated on progress of your claim just sometimes takes time to get through on the phone otherwise would have given 5 🌟”

Posted 1 year ago

Good morning Jahn, Thank you for taking the time to provide your review and feedback, EasiDrive are constantly striving to ensure the highest levels of service are provided and your comments will assist us in doing so. Kind Regards EasiDrive

Posted 1 year ago

“Fantastic service from start to finish”

Posted 1 year ago

Good morning Linda, Thank you for taking the time to provide your positive review, your comments regarding our service are much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Excellent customer service from start to finish. I cannot recommend them enough.”

Posted 1 year ago

Good morning Gabor, Thank you for taking the time to provide your positive review, your comments regarding our service are much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Your customer service from start to finish was exceptional”

Posted 1 year ago

Good morning Tracey, Thank you for taking the time to provide your review and comments, we aim to provide our customers with an effortless experience and we're happy we were able to be of assistance. Kind Regards EasiDrive

Posted 1 year ago

“Quick on ringing and arranging on delivery of loan car everything explained well and rang to make arrangements to collect car not rushed phoned each time before arriving with aprox arrival time very friendly kept updated on what was happening would recommend to anyone”

Posted 1 year ago

Good morning Susan, Thank you for taking the time to provide your positive review and kind feedback, your comments are very much appreciated. Kind Regards EasiDrive

Posted 1 year ago

“Car was not taken to be mended and courtesy car was took bk before car had to go garage and still not been sent to the garage was promised I would be called but still nothing what do we pay insurance for ????”

Posted 1 year ago

Good morning David, Thank you for taking the time to provide your review, we're sorry to hear of your concerns. It appears there has been complications with allocating a repairer, which we are now looking to resolve. We are currently in the process of making the necessary arrangements required. Kind Regards EasiDrive

Posted 1 year ago

“Very easy arrangement& no issues with the vehicle. Effortless handover & all telecommunications straight forward.......5 stars.”

Posted 1 year ago

Good morning Julie, Thank you for taking the time to provide your review, we aim to take the stress out of the situation for our customers and it's superb to hear we delivered this for you. Kind Regards EasiDrive

Posted 1 year ago

“Profesjonalna obsługa, konkretne informacje na każdym etapie naprawy.”

Posted 1 year ago

Good morning Piotr, Thank you for taking the time to provide your positive review. Kind Regards EasiDrive

Posted 1 year ago

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EasiDrive is rated 4.8 based on 534 reviews