eTwist Reviews

Name: eTwist
Address: 148 Caistor Road, Laceby
Rating: 4.81

4.8 Rating 625 Reviews

100 %

of reviewers recommend eTwist

Company Reviews

Metrics

Info

4.8

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 33 45 379

Email:

sales@etwist.co.uk

Location:

148 Caistor Road
Laceby
DN37 7JG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. Ordered in July and have never received item. Raised a dispute with my bank but now eTwist are contesting. Do not give this company your money”

Helpful Report

Posted 1 year ago

“Great, quick service. Thank you.”

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Posted 1 year ago

“Do not order from this company you won’t receive your order and you won’t get your money back.Still waiting for a refund since July, they don’t answer the phone or your emails. Avoid this company”

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Posted 2 years ago

“Order dispatched really quickly. Good quality item at a competitive price, securely packaged and clearly labelled. Courier delivered on time.”

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Posted 2 years ago

“Avoid they don’t deliver, or answer emails or the phone. Thieves.”

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Posted 2 years ago

“Order item at the beginning of June and payment taken straight out of my account. When had not arrived chased up was advised last item in stock and had found damaged and could either cancel or wait until back in stock. Waited to see if back in stock - according to its website it is - but still no item delivered. Chase up again to cancel and advised will be sent to refunds department. No contact. Have chased up twice with still no response. As others have said - which I wish I’d seen sooner - do not order from this site.”

Helpful Report

Posted 2 years ago

“I would highly recommend that you ring this company first before you order anything! You will be so glad you did as they don't pick up the phone (it cuts off after 3 rings). If you send them an email, as I did it's unlikely you will receive a reply. I ordered a product from the website and paid with PayPal, I received a refund from Paypal when they were unable to get a response from this company. So if you can't contact them are you likely to get the product you ordered?”

Helpful Report

Posted 2 years ago

“ORDERED A BOYS TOY MULTI-PURPOSE HAMMER ARRIVED IN 2 DAYS AMAZING SERVICE I HAVE NO PROBLEM WITH MY FIRST TIME ORDER FROM THIS GREAT COMPANY THERE ARE MIXED REVIEWS HERE BOTH NEGATIVE AND POSITIVE”

Helpful Report

Posted 2 years ago

“**DO NOT ORDER FROM THIS COMPANY** After placing the order and my money being taken, no item arrived. I called "customer service" a few days later due to lack of delivery or any update - they said my item was out of stock and they were just waiting for it to be back in (but didn't tell me.....hmmm!). I asked for a refund which was promised a few days later. Alas, the refund never arrived so I tried to call the number again but my phone number has now been blocked (but other numbers do connect). DO NOT ORDER, DO NOT ORDER, DO NOT ORDER from them!!”

Helpful Report

Posted 3 years ago

“Took my money plus extra money for next day delivery. Item didn’t arrive, so I tried to email them. The email came straight back as email does not exist !! When I phoned them, I was told the item was out of stock. Their intention apparently, was to email me when it came back in stock. SHOCKING. Will never use again”

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Posted 3 years ago

“Ordered 2 multi tools both were broken and customer service has been shocking!! Told I would get a returns email which has not been received and blocked my number!!!”

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Posted 3 years ago

“Great product and price. I'm very happy with service.”

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Posted 3 years ago

“Very good service and excellent price”

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Posted 3 years ago

“Professionalità e cortesia, estrema attenzione verso il cliente.”

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Posted 3 years ago

“Great service, photo update of package before being sent and delivered on time!”

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Posted 3 years ago

“A really good TV remote mains-off plug - totally reliable so far. Much better than a previous one knocked out by a voltage spike.”

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Posted 3 years ago

“Avoid. Avoid. AVOID! I never received my item and when I emailed about it, was only then told that I had ordered the last one which had been damaged in the warehouse. I requested a refund and i have been ignored ever since. I have tried to call the number on the site which simply is never answered - puts you on a long hold only to be told they're closed or for the line to go dead. These people HAVE STOLEN MY MONEY. Do not buy from these thieves.”

Helpful Report

Posted 4 years ago

“Please avoid at all costs ! Brought a coffee maker that was broken before it was sent out. When I didn’t receive my items I emailed and they responded with its broken I’d have too wait untill they get another in. So naturally 2 weeks before Christmas I ask for a refund and they ignore all my emails”

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Posted 4 years ago

“Great website easy to use, order and pay. Fast dispatch and super fast post. Excellent communications, and I like the photo of my parcel before its dispatched”

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Posted 4 years ago

“turned up quickly, as described and properly packaged”

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Posted 4 years ago

eTwist is rated 4.8 based on 625 reviews