eTwist Reviews

4.86 Rating 611 Reviews
98 %
of reviewers recommend eTwist
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
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0800 33 45 379



148 Caistor Road

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Anonymous  // 01/01/2019
Terrible service. Don't buy from this store.
I purchased an article from etwist through eBay. It was sent in the wrong kind of packaging and it was damaged when I received it. I asked twice how to return it free of costs but they told me the returning costs would be refunded. So I returned it (and had to pay the postage fees) and asked for a replacement which was sent again in the wrong kind of package and again damaged during transportation. They refunded me for the article price but refuse to refund me the return expenses (which they said they would in the first place) and won't even reply to my emails.
Posted 2 years ago
They are rude, unprofessional, and have terrible customer support.
Here is a message I received from them:

New message from: etwist_shop (238,468RedShooting Star)
The item was shipped on the 10th, it just doesn't get scanned at the international mail center until it arrives there, why would we print the label and keep it for 5 days? Idiot.

Kind Regards,

eTwist Support

Do NOT waste your time and money with them!
Posted 2 years ago
Easy transaction with clear emails stating relevant information. Delivered on time and well packaged. Cant fault them.
Posted 2 years ago
Reliable service and good customer communications
Posted 3 years ago
Ordered a toy for my son which was cheaper than anywhere else I'd seen it. Free delivery but I opted to pay £2.25 to have it tracked after the same order from a different company had been lost by their carrier.
My order from twist was delivered a mere 15 hours after ordering!
A* company to deal with
Posted 6 years ago
good products , a fair price and fast delivery
Posted 6 years ago
Although I received the wrong item, my emails were responded to with speed and courtesy, and a very prompt refund issued. Prices are excellent and I would definitely buy here again.
Posted 6 years ago
eTwist is rated 4.86 based on 611 reviews