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eTwist Reviews

4.8 Rating 625 Reviews

100 %

of reviewers recommend eTwist

Company Reviews

4.8

Based on 625 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 33 45 379

Email:

sales@etwist.co.uk

Location:

148 Caistor Road
Laceby
DN37 7JG

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Don't buy from this store. I purchased an article from etwist through eBay. It was sent in the wrong kind of packaging and it was damaged when I received it. I asked twice how to return it free of costs but they told me the returning costs would be refunded. So I returned it (and had to pay the postage fees) and asked for a replacement which was sent again in the wrong kind of package and again damaged during transportation. They refunded me for the article price but refuse to refund me the return expenses (which they said they would in the first place) and won't even reply to my emails.”

Posted 5 years ago

“They are rude, unprofessional, and have terrible customer support. Here is a message I received from them: New message from: etwist_shop (238,468RedShooting Star) The item was shipped on the 10th, it just doesn't get scanned at the international mail center until it arrives there, why would we print the label and keep it for 5 days? Idiot. Kind Regards, Oliver eTwist Support Do NOT waste your time and money with them!”

Posted 5 years ago

“Do not order from this company you won’t receive your order and you won’t get your money back.Still waiting for a refund since July, they don’t answer the phone or your emails. Avoid this company”

Posted 1 year ago

“Avoid they don’t deliver, or answer emails or the phone. Thieves.”

Posted 1 year ago

“Order item at the beginning of June and payment taken straight out of my account. When had not arrived chased up was advised last item in stock and had found damaged and could either cancel or wait until back in stock. Waited to see if back in stock - according to its website it is - but still no item delivered. Chase up again to cancel and advised will be sent to refunds department. No contact. Have chased up twice with still no response. As others have said - which I wish I’d seen sooner - do not order from this site.”

Posted 1 year ago

“I would highly recommend that you ring this company first before you order anything! You will be so glad you did as they don't pick up the phone (it cuts off after 3 rings). If you send them an email, as I did it's unlikely you will receive a reply. I ordered a product from the website and paid with PayPal, I received a refund from Paypal when they were unable to get a response from this company. So if you can't contact them are you likely to get the product you ordered?”

Posted 1 year ago

“**DO NOT ORDER FROM THIS COMPANY** After placing the order and my money being taken, no item arrived. I called "customer service" a few days later due to lack of delivery or any update - they said my item was out of stock and they were just waiting for it to be back in (but didn't tell me.....hmmm!). I asked for a refund which was promised a few days later. Alas, the refund never arrived so I tried to call the number again but my phone number has now been blocked (but other numbers do connect). DO NOT ORDER, DO NOT ORDER, DO NOT ORDER from them!!”

Posted 2 years ago

“Took my money plus extra money for next day delivery. Item didn’t arrive, so I tried to email them. The email came straight back as email does not exist !! When I phoned them, I was told the item was out of stock. Their intention apparently, was to email me when it came back in stock. SHOCKING. Will never use again”

Posted 2 years ago

“Ordered 2 multi tools both were broken and customer service has been shocking!! Told I would get a returns email which has not been received and blocked my number!!!”

Posted 2 years ago

“Avoid. Avoid. AVOID! I never received my item and when I emailed about it, was only then told that I had ordered the last one which had been damaged in the warehouse. I requested a refund and i have been ignored ever since. I have tried to call the number on the site which simply is never answered - puts you on a long hold only to be told they're closed or for the line to go dead. These people HAVE STOLEN MY MONEY. Do not buy from these thieves.”

Posted 3 years ago

“Please avoid at all costs ! Brought a coffee maker that was broken before it was sent out. When I didn’t receive my items I emailed and they responded with its broken I’d have too wait untill they get another in. So naturally 2 weeks before Christmas I ask for a refund and they ignore all my emails”

Posted 3 years ago

“Easy transaction with clear emails stating relevant information. Delivered on time and well packaged. Cant fault them.”

Posted 5 years ago

“Reliable service and good customer communications”

Posted 6 years ago

“Ordered a toy for my son which was cheaper than anywhere else I'd seen it. Free delivery but I opted to pay £2.25 to have it tracked after the same order from a different company had been lost by their carrier. My order from twist was delivered a mere 15 hours after ordering! A* company to deal with”

Posted 9 years ago

“good products , a fair price and fast delivery”

Posted 9 years ago

“Although I received the wrong item, my emails were responded to with speed and courtesy, and a very prompt refund issued. Prices are excellent and I would definitely buy here again.”

Posted 9 years ago

eTwist is rated 4.8 based on 625 reviews