DPR Tools & Ironmongery Reviews

Name: DPR Tools & Ironmongery
Rating: 4.78

4.8 Rating 219 Reviews

96 %

of reviewers recommend DPR Tools & Ironmongery

Company Reviews

Metrics

Info

4.8

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01772 796244

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website and range of products really good and easy to navigate, strange postal arrangement took 3 days to show on Royal Mail Trace & Trace despite email saying it was despatched ?”

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“Great product, great quality, very easy to install. gold door handle set”

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“Dealt with promptly”

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“Efficient service, quick delivery.”

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Thank you for your review! We really appreciate your support.

“Very good service & goods exactly as expected. certainly would use again and recommend. Just one down side that being the delivery, as contary to email saying put through letter box, found package 4 hrs later in garden, hence 4/5 not 5/5. Thanks.”

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“Nice Hinges but, came with no screws. How do you hang Hinges with no screws. Pretty poor I thought.”

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Hello Dennis,Thank you so much for taking the time to leave us a 4-star rating. Regarding your concern about the hinges not coming with screws, we apologize for any inconvenience this may have caused. Unfortunately as we explained in our email, the item you ordered is not supplied with fixings (as there could be many different fixings used depending on application). This is how they are supplied to us from the manufacturer. Once again, we are grateful for your feedback. If you have any further questions or need assistance, please don't hesitate to reach out to us.

“DRP were great ordering and delivery was first class The product however was just a little under welding, they were brass look door pull handles the handles are great and what we wanted by why were they not supplied with 6 matching fixing screws each? Some are flat heads others are shorter and domed poor show really but not DPR's fault I guess”

Helpful Report

Thank you for taking the time to leave us this review, we are glad you were happy with the ordering & delivery process. I am sorry to hear that you were not entirely satisfied with the product you received - if you would like to discuss this further please do get in touch and we can arrange for some replacement fixings to be posted out to you. Regards

“Very pleased with the what I bought,”

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Thank you, John, for the kind review of DPR Tools & Ironmongery. We're very pleased to hear that you were very happy with what you bought. Your kind review is appreciated!

“the spade that I ordered was ok but when the box arrived the box that the spade was in was open at one end, I suppose it's ok being a spade but it got me thinking what if I order something more fragile”

Helpful Report

Thank you for your 4-star review of DPR Tools & Ironmongery! We are sorry to hear that the spade was not packaged as well as it could have been. We assure you that we will take necessary steps to prevent this kind of issue in the future. Again, thank you for your review and appreciation of our services.

“Good service, fast despatch.”

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“The website is user-friendly and the Order was handled very efficiently. The product had slight scratches on one part but as the delivery cost of returning goods to DPR is at the customer's expense, I decided to accept it. What really let the service down was Royal Mail's delivery. The item was sent using a '24 hour' service, passed to Royal Mail on Tuesday and delivered on Friday. There was no tracking information on Royal Mail's website while in transit and the automated call from Royal Mail on Friday morning said only that the item would be delivered that day, not when.”

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Thank you for taking the time to leave us this review, it is very much appreciated! We thank you for your feedback. Kind regards DPR

“good prompt delivery”

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Hi John Thank You For Your Review Much Appreciated We Hope To See You Again Soon. Nathan DPR Tools & Ironmongery

“small order, promptly delivered and well packed”

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Hi Mike Thank You For Your Review Much Appreciated & We Hope To See You Again Soon. Nathan DPR Tools & Ironmongery

“Prompt delivery, no complaints here.”

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Hi Barry Thank You For Your Review Much Appreciated Glad To Hear You Liked The Fast Delivery & We Hope To See You Again Soon. Nathan DPR Tools & Ironmongery

“Fast easy transaction”

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Hi Stephen Thank You For Your Review Much Appreciated Glad To Hear You Liked The Service & Hope To See You Again Soon. Nathan DPR Tools & Ironmongery

“Purchased a Makita Makpac base trolley. It was delivered with-in the time stated, was slightly cheaper than their competitors. I would buy from DPR again.”

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“I ordered the tools, I paid for them then they got delivered. 10/10. 👍👍👍”

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Thank you for taking the time to leave us this great review, we really appreciate it!

“Good supplier.”

Helpful Report

DPR Tools & Ironmongery is rated 4.8 based on 219 reviews