The website is user-friendly and the Order was handled very efficiently. The product had slight scratches on one part but as the delivery cost of returning goods to DPR is at the customer's expense, I decided to accept it. What really let the service down was Royal Mail's delivery. The item was sent using a '24 hour' service, passed to Royal Mail on Tuesday and delivered on Friday. There was no tracking information on Royal Mail's website while in transit and the automated call from Royal Mail on Friday morning said only that the item would be delivered that day, not when.