Thank you for taking the time to review Dermalogica. Our Professional Skin Therapists are the very best consultants and will always guide their customres through their Dermalogica journey.
“Did not order in a store but online.....saying that I did not actually complete this purchase but somehow it went through but contact with customer services, as always, is completely rubbish .... I tried to put the offer code in gushy or something like that, can't quite remember what it was but it was not accepted.. tried to contact customer services yet again, before I purchased as I wanted the offer, but for some unexplained reason the order went straight through without me checking out.. but they do have all my credit card details... no idea how it happened and attempted to contact customer service to no avail yet again.. this really pees me off about this company... always have problems.. had double orders and charges in the past etc... their free gifts don't always cone through.... I think I will purchase from their subretaillers as they are way cheaper and provide a great customer services too. The only reason I was attempting to order was for a specific gift... which, as I say, the code didn't work and was attempting to contact customer services about this but yet the order went through without me actually checking out.. and all I got back from customer services was an answer of was the order was already processed but if I didn't want it to send it back.. more cost to me.. but no explanation of why the order went through without me checking out, nor anything about the voucher code not being accepted.. Absolutely ridiculous when you are spending well over £100”
We are sorry to hear about your negative experience when purchasing your products from our official website. To raise a complaint about your experiences please contact the E-com Team via ecustomerservice@dermalogica.com quoting your order numbers and this matter can then be addressed.
“Just want say how happy I am that I found this site I have brought some of there top leading products the transformation and the colour back in my face the fine lines and tinkles have almost gone I’ll be ordering from Dermalogica for the rest of my time”
Wow... what a fabulous collection you have, you will definitely begin to notice the difference in your skin. If you require support, please go to our website and you may chat with an online skin therapist.
Thank you for taking the time to offer your feedback. Please consider visiting a professional Dermalogica skin therapist who can offer you a consultation ensuring that the correct products are prescribed for your specific concerns. You can find your nearest skin therapist via our official website, along with our products and the opportunity for online chat.
Thank you for taking the time to leave a review. We agree with you, if an individual is serious about their skin care and getting the correct advice it is always best to seek 121 advice from a professional skin therapist. This ensures that the correct products are selected for specific concerns.
We are pleased that you received a great service, please remember that our website offers an online chat service with our professional skin therapists should you require product or skin care advice.
“My daughter bought me the sensitive skin cleanser on recommendation as I seemed to have had a reaction to another product and after 6 weeks it still hadn’t settled down. There was instant calming after using this product so I bought the rescue kit as I liked the ethics of the products and they seemed to do the job and my skin felt much smoother and less inflamed after first use.”
Thank you for your review. The UltraCalming range are perfect for working alongside a sensitive or sensitised skin. For all the products within this range please visit our official website at www.dermalogica.co.uk and chat with our online skin therapists.
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