Debt Solvo Reviews

Name: Debt Solvo
Rating: 4.86

4.9 Rating 1,249 Reviews

97 %

of reviewers recommend Debt Solvo

Company Reviews

Metrics

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4.9

Based on 1,249 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Debt Solvo:

We are a North West firm of Licensed Insolvency Practitioners based in Manchester providing industry leading, nationwide advice and services to businesses and individuals that may be facing financial and operational problems.

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Debt Solvo 5 star review on 24th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sorted everything for me well I was going through grieving and such a lovely team”

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Posted 2 weeks ago

“How can my Iva be approved when I didn’t sign any documents I told u not interested”

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Posted 2 months ago

Hi Tracey, We can confirm the application was cancelled as per your request. We hope you found an alternative solution and wish you all the very best for the future. Kind Regards Matt Debt Solvo

Posted 2 months ago

“YOU WERE ALL POLITE AND INFORMATIVE,BUT THE BOTTOM LINE IS YOU TOOK DETAILS AND INFO BUT THEN PASSED ME ON TO ANCHORAGE CHAMBERS.....SO YOU REALLY DIDN'T WORK ON MY BEHALF!!”

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Posted 8 months ago

“Umm it was good to start off with, since then I have chased a few times but had no replies”

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Posted 1 year ago

“I have had great service and my advisor has been very helpful in regards to info about an IVA. However, I changed my mind and decided not to go through with this and am currently feeling pressured to still go ahead with it even though it isn’t what I want to do. This would be the only con, but overall great company and very helpful and informative!”

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Posted 2 years ago

“Was good they helped relieve alot of stress”

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Posted 2 years ago

“Good, but disappointed that Ellie didnt call me back as she promised she would I also contacted tgem as they stated they were a women in debt company, though two different men called me, which im not comfortable with. So thats knocked my confidence hoing forward.”

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Posted 2 years ago

Hi Anna, thank you for your feedback. Apologies we did not contact you at the agreed time. We try to ensure prompt response time's but due to busy period's this is sometimes not possible. I believe your advisor has contacted you and I'm glad to see this matter is now resolved. We have a diverse working environment here at Fortis including all genders, but client satisfaction is of the utmost importance and we can understand if you were not expecting to communicate with a male. Your IVA is nearly complete and I hope you are feeling much better about everything. If you have any further concerns please feel free to call anytime on 01616949955. Kind Regards Hannah Molyneaux Personal Insolvency Accounts Manager

Posted 2 years ago

“Is good company and the halp whit the debit”

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Posted 2 years ago

“After initial enquiry I was bombarded with calls and texts - even though I had a future appt booked with an Advisor. The FA was very clear and made everything easy to understand. Again though I felt rushed when trying to collate my paperwork and documents required. After my case had been handed to Creditfix I contacted Fortis twice with absolutely no reply or response. No after care service. Very disappointing”

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Posted 3 years ago

“They were very helpful but the Iva team I was passed onto were extremely unprofessional No complaints with Fortis itself”

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Posted 3 years ago

“Pretty good but didn't always phone at agreed times.”

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Posted 3 years ago

“Very friendly but continually kept skiing for more and more info. Delaying my IVA and then passed to another Company. All in all I still haven't received any paperwork to sign although the new company say it has all been agreed. This was started in May, it's now October”

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Posted 3 years ago

Hi June, Firstly I am sorry to hear that you are unhappy with the timescale of your application. The main reason for the delay was that the initial information provided would not have been sufficient for your creditors to accept the proposal. Our priority is always our clients and if we had submitted with the initial information the proposal would have been rejected. I understand this may have been a stressful time for you, but I assure you this was necessary and thankfully we achieved the end result we was looking for. I can confirm everything has been approved. If you require any copies of documents or further confirmation please feel free to contact me directly on 01615375761. Also happy to discuss the details of the delay in respect of your privacy. Kind Regards Wayne Leeson Personal Insolvency Manager

Posted 3 years ago

“I very disappointed that you didnt perhaps come back to me and ask to pay a bit more a nd off more advice other going bankrupt or writing letters”

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Posted 3 years ago

“very informative”

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Posted 3 years ago

“I am still being hounded by my creditors”

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Posted 3 years ago

Hi Paula, I can see that your IVA application has been approved and therefore you should not be receiving any contact from your creditors at this stage. One of the admin team will contact you shortly to resolve this issue. Kind Regards Matt Fortis

Posted 3 years ago

“Taken a long time to sort out my situation”

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Posted 4 years ago

“So far everything has been fine I appreciate what they have done for me”

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Posted 4 years ago

“ok but some staff are rather demeaning in their manner when payments are late which is unhelpful at an already very stressful time”

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Posted 4 years ago

Hi I am very sorry that you feel this way. I have reviewed your case and I can see that we have tried to be as flexible as possible by rearranging monthly payment dates for you and have agreed a payment break. If you have had a change in circumstances and you feel that this arrangement is no longer affordable for you moving forward, we are more than happy to discuss alternative solutions. If so please contact the admin team on 01616949955. Kind Regards Wayne Leeson Personal Insolvency Manager

Posted 4 years ago

“It's a very good team of people, very efficient. However one or two of the team members were a bit snooty. I dont appreciate being talked down to. And I think the staff also need to appreciate the effects that mental illnesses has on individuals such as myself; it's very hard to deal with financial Matters when suffering episodes of mental illnesses; so being harassed to get things done dosent help and is appreciated. Apart from Those two things, your firm is very good.”

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Posted 4 years ago

Hi Roland, We appreciate your feedback. We have a strict vulnerable customer policy and will review internally. I am sorry that you felt this way. Although we aim to gather all documentation as quickly as possible in order to get the legal protection in place, our clients health and well being is much more important. I have made further notes to our system regarding your situation to ensure that this is taken into consideration moving forward. Otherwise I am glad that your application was successful and hope this has been a weight off your mind. If you ever need any additional support, feel free to call the team anytime on 01616949955. Kind Regards Matt Kay Director

Posted 4 years ago

“I think the overall process was long nearly 4 month for me and at the end of it all confused on some things but some of the staff talk to you as your dumb one tell you something another one something different .”

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Posted 4 years ago

Hi Amandeep, Thank you for your feedback. I am sorry that you feel this way, as we treat customer service very seriously and will review this matter internally. With regards to length of the set up of your case, our average time is 3-4 weeks. I have looked into this and this was a particularly complex case, where you was unable to provide essential documentation that we had requested. I know this was a stressful time for you I'm sure you just wanted a conclusion quickly. However we have to be as thorough as possible in order to satisfy the creditors in order to get your application approved. Thankfully, with combined persistence we have managed to achieve a successful conclusion. I hope you are now feeling much better about everything. If you have any further concerns we would be more than happy to discuss. Feel free to call any time on 01616949955. Kind Regards Wayne Leeson Personal Insolvency Manager

Posted 4 years ago

Debt Solvo is rated 4.9 based on 1,249 reviews