Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful customer service. The lady I spoke too had the most appalling attitude and made me feel like I was in the wrong when they didn't change my address and occupation in June 2017 during a call I made to them. I asked to put my wife on the policy to which she wasn't even interested if there was any previous accidents and just came back and said the system won't quote! seriously when I am sat online and have 74 quotes for me and my wife! They want to charge £75 to cancel the policy and then time used of the policy. When I asked to speak to someone else I was refused and she made me feel like everything was such a hassle. Never ever use these guys they are a total nightmare to deal with!”

Helpful Report

Posted 8 years ago

“"What went wrong" should be what went right, poor communication, when they did it was lies after a total loss claim I was told after a month and umpteen phone calls that my cheque was getting posted that day first class 8days later I phoned them again as I still had not received it to be told that it was going to be posted that day and was given a different amount total cowboys and scammers pity they weren't so laid back when taking your money”

Helpful Report

Posted 8 years ago

“Wanted to change to another vehicle.Ok phone back.Never did .Phoned back again waiting for underwriter? what just swap.Wife changed in minutes?? Offered other insurance but because only ten months into debenhams will lose one year's no claims!! This company is useless .”

Helpful Report

Posted 8 years ago

“Purchased car insurance using comparison site. Went with Debenhams as they came up cheapest. It was only when I received my bank statement I noticed I'd been over charged by £80. It was only when I received my insurance documents, it shows the fee was a broker fee. I've used Debenhams on a number of occasions before which is why I keep going back to them. The broker charge was never an added cost previously. I will not be using them in the future!”

Helpful Report

Posted 8 years ago

“Over charged”

Helpful Report

Posted 8 years ago

“Worst customer Service I have dealth with. The broker ( Bradley ) was so rude and didn't had manners even to apologise even after telling him of his rude behaviour. Company charges £50 for amendments in the policy ( even it is a change of address ) which is very unacceptable. Big mistake of taking an insurance with Debenhams. I can't wait to finish my 1 year with them and will change to another insurer. Will never come to Debenhams. Not recomended to anyone.”

Helpful Report

Posted 8 years ago

“Cancellation fee include charges that should not be there. Should just have to pay fine and pro rata use of the insurance. All my fees to cancel came to over excruciating £360....!”

Helpful Report

Posted 8 years ago

“Customer Service is not their priority!! Premium rate number that you can never get through on. Advisors who have no manners, are rude and extremely unhelpful. Have cancelled my policy and gone elsewhere...shocking!”

Helpful Report

Posted 8 years ago

“Paid for a policy in full but on cancelation of the policy i was informed i had an arrears of £396 due to a claim i had made 2 years earlier. This was after i had provided proof of 9 years no claims. The service i have received whilst trying to query this bill was nothing short of disgraceful. Passed from person to person and put on hold for over 1.5 hours until, i am sure they had hoped, i would give up. Every call has been handled the same. Still no answer except to be contacted buy ICB demanding payment. The treatment i have endured has been Shockingly bad. DO NOT USE THIS COMPANY even if you think its cheaper - ITS NOT! TERRIBLE TERRIBLE COMPANY WHO DO NOT CARE.”

Helpful Report

Posted 8 years ago

“They have poor communication, it takes what feels like forever to get your point across and get answers that you need. They keep you on hold for a very long time and keep passing you from one person to other and it sounds like they are in a pub,i was charged £916 and it show in their insurance docs that was emailed to me £722 , after enquiry i was told the brokers fee was the balance, after one month i wanted to change car to a lower group car (1200cc diesel) i was told i have to pay £355 extra to change vehicle !! and to cancel i will be refunded £604 out of the £916 that i have paid less than a month ago !! they can not explain any thing coz the computer system says what i have to pay or to be refunded, i will never use them again and i blame this government for allowing insurance companies to rip people off .”

Helpful Report

Posted 8 years ago

“Debenhams have excessive charges should you change your car,address or occupation. Within a year I was charged £150 for these 3 changes and because I was between jobs being semi-retired was almost charged an additional £50 to inform them I had started work again. Would not ever insure with them again, premium has risen over £300 thisyear despit no claim............”

Helpful Report

Posted 8 years ago

“They have poor communication, it takes what feels like forever to get your point across and get answers that you need. They keep you on hold for a very long time everytime you call, constantly over 20 minutes for each time they are contacted by phone. Very unproffessional, poor levels of knowledge, just a complete waste of time, effort, money and sanity trying to get understood. Never get called back when requested they just email you back late atnight when they know you wont get answered if you call. AVOID LIKE THE PLAGUE !!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“premium rate phone number ? no email address oh yes and how am I supposed to know what type of immobiliser I have on my car if it was fitted by the manufacturer no purchase ignore the promo and find something better”

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Posted 8 years ago

“Never use them. I filled out online form and made a mistake regarding nomination of my husband as other driver. It cost me £100 - they are a sham and operate from S Africa and therefore outside English Law. Just got my renewal reminder and guess what - the number they have texted to me to ring them - does not work!! I can't wait to ditch this bunch of cowboys!!”

Helpful Report

Posted 8 years ago

“None of the people on the telephone can understand a word you say!!!!!! 7 times I have had to change my email address as they input it wrong, cannot even understand my name, appalling”

Helpful Report

Posted 8 years ago

“Got a reasonable quote 2016-2017 (just over £300). Bought a motorhome afterwards and insured elsewhere and the other co asked for details of my no claims bonus from Debenhams. I rang customer services - picked up but was kept waiting for over 2 minutes - heard the sound of crashing and laughter in the background (staff were messing around) - I could hear all this. Eventually spoke to a rather abrupt (borderline rude) man who got very defensive when I asked if everything was alright. Eventually explained that all I needed was a document or email to confirm my NCB and was told quite abruptly that they wouldn't do that. So we get to my renewal date and the price has gone up 300%! I won't be using Debenhams again”

Helpful Report

Posted 8 years ago

“When I obtained the quotation I said I may need my son to be a driver at some point. The quotation was available but when I called to add him I was told he couldn't be added due to being under 25. I queried the conversation at inception and was told it was a different Underwriter. This is the second problem I have had despite sending all the information at inception I kept getting email threats to cancel the policy. I forgave this but the situation today is the final straw. I will be cancelling the policy.”

Helpful Report

Posted 8 years ago

“Giving Debenhams 1 star is galling, but as it represents VERY POOR then I'll do so. What a joke. The worst customer service that I have ever experienced. Rude, not knowledgeable about the product, dishonest and money-grabbing. Never again!”

Helpful Report

Posted 8 years ago

“NEVER USE DEBENHAMS CAR INSURANCE!!!!!!!!!!!!!! when it came to transfer my car insurance over to my knew car, not only was the price to high but the initial payment was about a 3rd of the years policy. Already being a customer I would've assumed they would quote me better. A quick search online i found a lot better so decided to cancel my policy. On the phone i was assured this would only total to a £50 charge and nothing more (after asking repeatedly). sure enough i soon had a letter through my door stating I owed £295.37. whilst in the process of querying this issue with debenhams then proceeded to send me treating letters and had passed this on to debt collectors before even attempting to solve my issue. when queried as to the threats they simply stated that i owed the money and had to pay. after contacting the head office, they assured me that their "dedicated customer service" team would deal with it. and the "Dedicated customer service" team consisted of the very person i had put the complaint in about who then proceeded to send me the exact same emails as before, stating what i owed and had to pay. I've still to this day not been informed as to why i was told it would be a £50 fee and then been charged more or why they proceeded to such hostile tactics of using debt collectors before even processing my query in the first place.”

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Posted 8 years ago

“These bunch a thick ##### cant even add up and give me a figure I say whats a cancelation fee total we cant give it... well my quote is £1182 well its £75 fee plus days on cover so ut would be £98.5 x 3 months asd £75 which is £370.50. All i had back was we cant give you that information... they do insurance all day and cant add that up or confirm it bunch of thick #####”

Helpful Report

Posted 8 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews