Debenhams Car Insurance Reviews

Name: Debenhams Car Insurance
Rating: 4.08

4.1 Rating 1,860 Reviews

79 %

of reviewers recommend Debenhams Car Insurance

Company Reviews

Metrics

4.1

Based on 1,860 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Documents Delivered On-time	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0871 522 5050

Email:

customerservices@debenhamstravelinsurance.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't normally write complaining about service received from companies however I am so incensed by the poor service I have from Debenhams insurance that I feel compelled to do so. Firstly having provided all the supporting documents to show proof of no claims bonus a month later they chase me up for this same proof of no claims bonus. With some hassle they finally accepted that they had already received it. Quite separately on changing my car mid policy, firstly they said they could not quote for the new car in spite of the fact that it was the same make and model only a younger version, then they spent over 30 mins on the phone taking details and now they have had to be reminded 3 times to sent the new cover note. This 3rd request is because when they sent the cover note after the 2nd request it had the details of my previous car not the new one. When I complained they have blamed the insurance underwriters saying that because I bought the car on a PCP and therefore I am not the owner, just the keeper, they cannot issue the certificate themselves but have to get the underwriters to do so. This last call to them took over 40 mins. Very, very poor service. I will not be using them in the future and like others am only giving one star as unable to give zero.”

Helpful Report

Posted 8 years ago

“Awful customer service! Spoke to FOUR different people just to tell them not to re new my policy, all of which were extremely up helpful and rude.! I am glad I no longer give them my hard earned money!!”

Helpful Report

Posted 8 years ago

“Absolutely crap broker that is allowed by the govt to steal people's money.”

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Posted 8 years ago

“I very seldom write reviews, only when service is exceptional or farcical. In this case for Debenhams car insurance it the latter. Cancelled policy within the cooling off period. Put on hold for more than one hour and a half over three calls and was eventually told my refund for cancelling would be £151 from a policy i'd held for 12 days and cost me £306. They were unable to substantiate their figure and working in finance I find this totally unacceptable. I asked them to explain the figure over the phone, they weren't willing to do so, told me to revert to the policy document t&cs and referencing broker fee, fees which aren't explicitly mentioned in the t&cs as being non refundable . Being at work sent them authority for my partner to act on my behalf, after she'd spent an hour on the phone they refunded £264 - days covered and cancellation fee subtracted and that they miscalculated the original refund amount. Avoid like the plague, I wouldn't even like to think what making a claim would involve.”

Helpful Report

Posted 8 years ago

“really poor customer service.was keep on hold for more than 15 minutes...useless car insurance.. won't renew with them,,”

Helpful Report

Posted 8 years ago

“terrible - terrible service, The customer service is useless. If you can pay another couple of hundred pounds to another firm, I guarantee you will be still saving money considering the amount of time you spent with the dumb customer service agents.”

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Posted 8 years ago

“i have been with them for less than one month and have been charged £61 for a "length of licence discrepancy". although it says on both parts of my licence when i received my licence - they are adamant i have held it for longer.”

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Posted 8 years ago

“Had an accident last April, someone went into the back of me at a roundabout causing damage to my car. 11 months later it still isnt resolved. My renewal is due so I renewed with Debenhams to avoid having to explain to another insurer that there's a case going on. Within days of renewing I lose the case. So on 22nd March I rang to cancel the renewal which was starting 1st April. Woman over the phone told me it was cancelled no money would come out my bank. 1st April, £77 came out my bank. I then rang them to say it shouldn't have come out and needs refunding. I got told it would have to go under investigation and could take 5-7 days for a refund. There would be a call back within in the hour. Few hours later, no call back so I rang them. Again had to wait for a call back so I rang my bank. They cancelled and I got the money back straight away. I have since received various letters and emails saying I'm in debt to them. Rang again this morning, still waiting on a call back. I can't get a NCB certificate while it's still on going so I've had to make my other insurers aware of whats going on. What a nightmare! Worst decision I've ever made.”

Helpful Report

Posted 8 years ago

“Not a person who does this but this time I had enough. The way the customer service operates is a complete joke. I have worked in call centre myself and been in service industry for 20 years. The customer service people sitting in Debenham Car Insurance centre is complete Robots. They use their own unique Abbreviations and doesn't connect with clients. They don't even let client finish their statement. The line is so bad that you have to repeat things over and over again. This is the last time I ever use Debenhams. I will advise everyone else to stay away from this Insurance company. Very bad customer service.”

Helpful Report

Posted 8 years ago

“I was researching to find a new insurance from my car. My insurance is finishing this 15th. I came across Debhnams insurance, With its name and brand value, I had the impression to receive a good standard of service. I I called them to give business i.e. buy insurance, the guy who picked up said they will call me back and did not. then yesterday I called them again and the guy on the phone is saying his team is busy and I will have to only apply through website. Then I said I am flexible to speak to anyone may be later the day, he asked for my number without taking my name. I asked him does he want my name he said it is not important they will call me any way. He also refused to take my quote ref. no. It is 48 hrs since I spoke to him I have not received a call. I seriously doubt whether Debhanmas is directly involved in this or has contracted it to some clowns to Africa. Their tone is so rude, they sound like they dont give a shit. Now that I have seen other reviews I am certainly not giving them business. bunch of morons on the phone!”

Helpful Report

Posted 8 years ago

“Debenhams asked for documents including No Claims Discount, Licence Card and Licence Summary, which were supplied to them. 1 month into the contract, they just sent me a text with no contact number (just says Debenhams) stating "Your Car Insurance Policy is now cancelled. It is an offence under the Road Traffic Act 1988 to drive or use your car on the public highway without insurance". I cant just respond to the text as I do not know how much the charge will be for that. No phone number is supplied on their headed paper. I paid them a premium for the whole year and they have supplied no information regarding refund. As advised elsewhere they are authorised and regulated by the Financial Conduct Authority (FCO) and I am in the process of reporting them and pursuing them via FCO. I have to find insurance elsewhere whilst they still hold my premium for 11 months. Honestly, they do not even deserve 1 star.”

Helpful Report

Posted 8 years ago

“giving 1 star because I can not leave a 0, charged £111 admin fee for changing a date on the policy by 1 day! asked for ncb proof in the form of renewal letter then tell me they don't accept that! but that's what they asked for! had me on hold for 30 minutes hung up on me then text me asking me to ring them back just for the same to happen again”

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Posted 8 years ago

“SHOCKING, over £210 in fees just to cancel my policy because I bought a new car, my annual cost is only £540, this can't be legal, rang up spoke to them for almost half an hour and managed to get the fees reduced if I paid the same day, bunch of Cowboys I'm surprised Debenhams want their name attached to this, disgusting!”

Helpful Report

Posted 9 years ago

“Shocking administration charges, £50 for every slight amendment and for each change- beware do not go with this company if you will be changing address, changing car, changing employment or changing name- each of these will cost you £50 , even if they happen at the same time. I am an experienced driver with only one no fault claim and now due to moving round the corner a month after changing my car and moving from nhs employment to working in a private hospice I have had £150 admin fees. Additionally my premium to move round the corner was £110 more than my husbands who is with Admiral. I know who I'll be going with next time!!!!”

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Posted 9 years ago

“Ripped off additional premium when they refused my no claims evidence number of years in clear as day writing from a reputabel insurance company... how much time does one want to spend messing about so gave up. Then just cancelled my policy 1month early when I only asked them not to review - currently cant drive my car, not insured! Customer servcie is none existent! AVOID AVOID AVOID. Debenhams what are you doing being associated with these clowns????”

Helpful Report

Posted 9 years ago

“Very unprofessional people. I received my annual renewal quotation of 364 pounds from Debenhams. When I called them to renew my policy, the operator wanted the check every point of my insurance and after asking hundreds of questions and holding the line for 5 minutes, she told me that my quotation is not valid now ( I do not understand, my renewal date is 28th of February and I called them on 21 of February) and she told me that the renewal quotation has now increased to 465 pounds. This has never happened to me and it is disgusting. Immediately cancelled my renewal and got it from another insurer. Their Quote Ref: SOGX03PC02”

Helpful Report

Posted 9 years ago

“This is a very unfair organisation have ever met in my life, I was charge for my car insurance for a certain amount which I paid a deposit. By the time I calculated my direct debit Debenhams have being taking from me, there was additional £600+ to my insurance almost close to the amount I would have paid. This is really painful and customer service representative not really helpful. From my heart Debenhams will regret this cos you defraud me and cheated my innocent self. God will take the money back in multiple folds from you people and I pray you don't fold up!!! What a painful experience. You have taught me to pay off my money once instead of spreading it over. You will regret this!!!”

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Posted 9 years ago

“Any body taking out insurance with this provider please read all comments it's a complete joke.!.! My car went for repaires on 07/10/16 it's now 10/02/17 and I still have no car.... there response is its waiting on parts "lol"its not a Ferrari or high end performance car. Pure p@#$ take.!! BEWARE”

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Posted 9 years ago

“I have been having dealings with GoSkippy insurance - which should be avoided at all costs!! And was looking into Debenhams Car Insurance. Imagine my surprise when the woman who had emailed me from Go Skippy was the same woman at Debenhams. No wonder nobody can get through on the phone with all the complaints from each company they will be having!!! Its another name for Eldon insurance - all based in a residential house not an office or anything at all. I wish I had taken the time not to find out all this before, I will be getting legal representation now to solve my misfortune!!!”

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Posted 9 years ago

“it has been a joke from day one, they cannot manage a direct debit, they cannot offer any customer support of any kind, they speak to you in a very poor manner, the finance company they use is terrible, they take random payments, they charge silly amounts for admin, £68 to change my address??, please please avoid this company”

Helpful Report

Posted 9 years ago

Debenhams Car Insurance is rated 4.1 based on 1,860 reviews