Custom Splashbacks Reviews

Name: Custom Splashbacks
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.58

4.6 Rating 119 Reviews

89 %

of reviewers recommend Custom Splashbacks

4.6

Based on 119 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Custom Splashbacks 5 star review on 14th March 2024

Anonymous

Anonymous // 01/01/2019

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“Happy with every aspect of the order Thank you”

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Posted 1 year ago

“Absolutely fabulous addition to my kitchen. The team are helpful and extremely professional”

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Posted 1 year ago

“Great website, easy purchase. Came well wrapped and iun perfect condition. Would recommend”

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Posted 1 year ago

“Great to be able to order samples to try against our new kitchen units and worktop. Nit many companies do this. Prompt service.”

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Posted 1 year ago

“Speedy service on sending out the samples.”

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Posted 1 year ago

“Quick dispatch of samples but we didn’t like any unfortunately as we wanted a brushed brass look, so the gold colour which was closest was too yellow for us.”

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Posted 1 year ago

“I’m so pleased with my Splashback. The customer service of this Company is second to none. I got confused over the delivery and they went above and beyond to get the delivery to me on the date I requested. Thanks”

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Posted 1 year ago

“Great product, easy to fit , very pleased 👍”

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Posted 1 year ago

“We lined our new shower with hard coated 5mm panels. It was the luxury option and quite expensive, but well worth it as the result is a joy every morning. The printed sandwich construction gives a very pleasing effect. They arrived on time very well packed, exactly to size, and CS did indeed refund the sample cost. With a corner joiner it was easy to achieve a perfect finish.”

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Posted 1 year ago

“Product Smokey Grey Mirror Splash-back (more like black plastic! Not glass!) Not good! Awaiting refund and product now removed from their site! Dear Custom Splashbacks. Having received the splashbacks yesterday these were also fitted and allowed to cure overnight, however on removing the protective paper on mirror today it is evident that they are of very poor quality in respect of being badly warped, plus imperfections with warping within splashback and looking more like something you would find at a circus funfair as they are so badly warped reduce you to more of a comedy mirror seeing you go from fat to thin etc. I have attached pictures but it is hard to capture the imperfections, but you can see from reflections that the door lines are warped and the fat to thin instance when you move along. I am extremely disappointed with the splashbacks and have no option but to try remove them as it makes the newly bespoke fitted kitchen look cheap and nasty! I can confirm that the walls are flat having been newly plastered plus silicone/adhesive was applied in level equal quantities, however the effect is as mentioned ridiculous and need removing somehow, I'm sure this will damage the plaster trying to achieve this! With this I would like your urgent advice and action in regard to a solution, either refund or replacement however having seen the product I am sure they will be as bad again! Hi Hope you’re well. I am sorry that you have not had a response to your email – we were investigating the issue on our end. It does look like the product is prone to show imperfections with pressure spots. We have since removed the product from our website as it’s not something we are happy with and want to associate our premium range with. We will process a refund for the order back into your paypal account Still awaiting refund!?”

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Posted 1 year ago

“Excellent product. Process of giving and reviewing dimensions was excellent. Would be better with comms about delivery date.”

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Posted 1 year ago

“I ordered a custom copper splashback and couldn't be happier. It arrived super quick, was packaged extremely well and is PERFECT! Great company, great products and I wouldn't hesitate to order from them again, thank you, Also loved the sample box - such a great idea!”

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Posted 1 year ago

“Ordered a sample for our splash back in our new kitchen. Lovely copper colour and will go great against the grey and white. Once work tops are complete we will place the order the made to size.”

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Posted 1 year ago

“Splashback was cut to the exact size ordered. It was packaged really well and arrived within a week. Very pleased with communication re delivery and quality excellent. Thank you”