Custom Splashbacks Reviews

Name: Custom Splashbacks
Address: The Display Works, Ivybridge, Lee Mill Industrial Estate
Rating: 4.55

4.6 Rating 148 Reviews

89 %

of reviewers recommend Custom Splashbacks

4.6

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Custom Splashbacks 5 star review on 15th June 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering the splashback was easy and straight forward the size was checked with us before our order was dispatched and I was genuinely impressed by the company. However when the splashback arrived we discovered that the item did not fit due to a discrepancy of a few mm in one spot that isn't visible and didn't get picked up when we measured. On contacting Custom splashbacks I was asked to send pictures of the issue which isn't possible as a picture would not capture the issue. When I asked for advice on the best way to trim off a few mm in one small area I was told "You can cut this down. I would suggest possibly researching into best practice for cutting this at home, as we use a cnc routing machine, so we could not recommend a home method". Not the best customer service in the world so now I have two very large pieces of aluminium composite that I can't fit and don't know what to do with. Further emails have been ignored.”

Helpful Report

Posted 3 days ago

“Great quality and good price”

Helpful Report

Posted 1 month ago

“Arrived in stated timescale, well packaged. They kept me informed and sent me a proof to approve. Its really nice, just what we were hoping for. You will see our greyhound laying down in long grass, love it, thank you.”

Custom Splashbacks 5 star review on 17th July 2025

Helpful Report

Posted 1 month ago

“Used for the first time for our his and hers bathroom sinks. Fantastic customer service and the product designed and cut to size is incredibly good material. Looks very classy. Very happy customers 😊”

Custom Splashbacks 5 star review on 16th June 2025

Helpful Report

Posted 2 months ago

“Second time we used them. They carefully check the drawings and go back and forth until you are satisfied as a customer. Reasonable pricing too.”

Helpful Report

Posted 2 months ago

“good quality, speedy delivery”

Helpful Report

Posted 2 months ago

“2nd time I’ve ordered and both times the process has been really straightforward & easy. Helpful details on the website and kept informed about delivery. Would (and have) recommend.”

Helpful Report

Posted 3 months ago

“Great service and no hassle delivery. Splashback is excellent quality and completes the kitchen. Would highly recommend.”

Helpful Report

Posted 3 months ago

“Very pleased.”

Helpful Report

Posted 4 months ago

“The splashback is fabulous - I bought the rose gold and am really happy with it. Customer service was lovely and helpful. BUT the delivery service was atrocious! The delivery window is 8am-6pm. Even on the day you have to wait in for 10 whole hours with no idea of approximately when it’ll be getting there. The day of my delivery arrived but it just didn’t turn up! After 8 hours of waiting, the status changed to ‘delivered’ and was apparently signed for by me! The next morning I called (taking an hour to get through, and was ‘transferred’ to another operator who then cut me off) to see where it was and was eventually greeted by a very rude woman at DX delivery who seemed unable to provide a reason or apologise for the no-show. I was very unimpressed by their complete lack of organisation not to mention non-existent communication and customer service. No one gives a 10 hour window for deliveries - on the day the driver must have a route in mind! It gave me alot of stress waiting in for 2 days. In the end it arrived at 4.30pm on the second day of waiting. I’d never ever use this rubbish delivery company. The drivers are really lovely but horribly overloaded.”

Helpful Report

Posted 4 months ago

“Excellent Quality Product This is the first time I have used this company and I would highly recommend them. I was able to request a sample in advance which only took 1 day to arrive. To have a custom made splashback delivered in the time it took for me to receive my order was impressive.”

Helpful Report

Posted 4 months ago

“Easy to order, confirmed plans before making. It was made and delivered in good time and kept up to date with progress. Great price and looks great in the kitchen. Very happy, would use again if needed.”

Helpful Report

Posted 5 months ago

“We absolutely love our Splashback. Excellent customer service all round”

Helpful Report

Posted 5 months ago

“Packaging was spot on kept the splashback protected. Fast delivery”

Helpful Report

Posted 5 months ago

“Our splashback arrived damaged, but because we didn't open the package within 24 hours we were refused a refund. Our house was a building site at the time and the builders didn't open it straightaway as they were not working on the kitchen yet. The 24 hour rule for refunds is unfair and ridiculous, and was incredibly frustrating to happen during a stressful renovation. We will never buy anything from Custom Splashbacks.”

Helpful Report

Posted 6 months ago

“Fabulous service- love my splashback!”

Helpful Report

Posted 7 months ago

“I called the office for guidance about the splashback, as there is a piece of plastic that needs to be removed before placing the splashback in its location. They were very helpful in guiding me and attending to my call.”

Helpful Report

Posted 7 months ago

“Overall satisfied with my splashback, the matte finish looks very polished. I had expected rounded edges (my understanding from ordering is this was default and I didn't have an option to add this during ordering) but edges were cut straight. Communication was clear and updates on my order were timely. All in all, happy with the end result.”

Helpful Report

Posted 8 months ago

“Quick supply oif high quality product. Very well packaged delivery”

Helpful Report

Posted 8 months ago

“Totally recommend the splashback from them. The communication was top-notch and so was the product. It has totally elevated my kitchen.”

Helpful Report

Posted 9 months ago

Custom Splashbacks is rated 4.6 based on 148 reviews