Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 883 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 883 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst I have not yet made my journey making my flight booking by telephone was made very easy due to the help of Philip Carter. Philip give a clear description of what to expect and followed up promptly by email.”

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Posted 6 years ago

“Very Friendy and helpful staff”

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Posted 6 years ago

“Christy was so helpful! It was late at night and I couldnt get the flights I wanted on line but Christy called me and made sure i was sorted wiht as close to the flights I could get, she was efficient, Polite and very helpful. When I was on line I asked a question on the pop up messenger that never moved off number 2 and was never answered, I went on the United website in the end to get the answer, that was slightly dissapointing as I put my details in 4 times waiting to get the answer and I hope this isnt the reason I didnt get the flights I wanted, but on the whole a fab exerience, Christy is wonderful and I will use Crystal Travel again”

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Posted 6 years ago

“They are well organized. Ticket followed immediately payment was made. Good Job.”

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Posted 6 years ago

“Very polite , helpful and friendly customer service assistance.”

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Posted 6 years ago

“Very Friendly and Very helpful. I will be coming back to Crystal Travels in the future as well”

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Posted 6 years ago

“The agent was very polite and well spoken. The service was of high standard and excellent details. Crystal Travel keep up the good work. Mary”

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Posted 6 years ago

“Excellent service from Cristy, very quick answering of phone helpline. After a credit card security block. I confirmed with my bank it was a legitimate transaction and got a callback from Cristy confirming my booking. Very friendly and professional.”

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Posted 6 years ago

“Made all necessary efforts to contact me when original booking went wrong, and continued to put effort into finding a satisfactory flight, which in the end went well.”

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Posted 6 years ago

“Mr Ricky has dedicated professional towards his customer. V highly appreciate his fast and effective efforts in confirming our family booking. Mr Ricky really deserves commendation and reward for providing us best service unparallel to ur staff in the past few years. Pir Muhammad Qasim Qureshi and family”

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Posted 6 years ago

“I was struggling to confirm a flight due to changing flight availability but someone from the customer services was able to find and confirm the flight for me after outlining the options”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Got a very good service and deal for my flight at a very reasonable”

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Posted 6 years ago

“I spook to a guy called Philip Catter very easy to speak to and very helpful I thought to experience of booking the flight was 100%, Thank you very much, John Shorrock.”

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Posted 6 years ago

“Thank you Christy for booking my flight. You are so helpful and I had a great trip.”

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Posted 6 years ago

“Very helpful excellent customer service”

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Posted 6 years ago

“Lisa, the Crystal representative, was very helpful in checking and providing a good fare for the ticket booking. She dealt with the booking process very efficiently and professionaly and ensured she checked and confirmed all our details which is good, as it avoids potential issues and delays. Very pleased with the whole process. I have recommeded Crystal Travel to friends and family and will be doing so again.”

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Posted 6 years ago

“Lisa Smith was very helpful and polite. She was very clear in everything that she said. Excellent customer support!”

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Posted 6 years ago

“Christy dealt with my enquiry. I am very happy with the help I received. She did her best to meet my requirements and found me a suitable ticket with a suitable price and promptly. Many thanks”

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Posted 6 years ago

“Looked after a change of airline diligently”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 883 reviews