Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 883 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 883 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service- thanks for helping with my booking.”

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Posted 6 years ago

“Very good customer service. Makes you feel like you have a private travel agent. Can't recommend them enough!”

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Posted 6 years ago

“Crystal was very good in communicating what was going on with the booking situation, she got back to me as she promised, and update me accordingly. kind regards”

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Posted 6 years ago

“Christy has been exceptionally helpful to get me a ticket even at odd hour of today.. i am really thankful for all the work she has done forme.. very pleasant to listen to as well and really helpful. Hope to get help from christy again when i need it. Thanks”

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Posted 6 years ago

“Is very good helping me to find ticket”

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Posted 6 years ago

“my travel agent was Christy , very professional and gave me great information and was open, honest and very helpful.”

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Posted 6 years ago

“Kathy was fantastic in the whole booking process. Fully recommended”

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Posted 6 years ago

“Kathy was professional, efficient and found the perfect solution for me! My search for flights was dealt with with minimum fuss. I am delighted with the result!”

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Posted 6 years ago

“When booking a flight there was an issue on the airlines side, however a member of the Customer Care Executive was in contact immediately to help and was able to get everything sorted quickly, with the member of staff being polite and professional.”

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Posted 6 years ago

“The cervices are good and Philip was very friendly and helpful. Thank so much”

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Posted 6 years ago

“Just want to say a big thank you to Kathy for the way she handled all my booking and queries, mobile call backs, she was very professional and helpful in everyway. Thank you again for your help. Gerry Hargan.”

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Posted 6 years ago

“Phillip was super helpful!”

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Posted 6 years ago

“Best service!”

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Posted 6 years ago

“Very efficient and professional”

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Posted 6 years ago

“My contact at Crystal Travel was Ms. Lisa Smith...Her kind care and effectiveness were superb. I encountered a difficulty with my credit card (couldn't obtain the security code sent to my mobile)--she resolved it in a few minutes, over the phone. I received from her all the information and, indeed, got a fantastic deal on a nonstop roundtrip London to Los Angeles.”

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Posted 6 years ago

“Christy is amazing, she was patient and helped me through what as a difficult situation of rebooking my flights the night before my trip. And it was all sorted out within an hour or two. Excellent work.”

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Posted 6 years ago

“Christy was amazing !! Such great customer service. Christy made the all process so easy for me and was with me every step of the way. Thank you so much, Christy !!”

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Posted 6 years ago

“Though i will be travelling in the next few days,Kathy has been so helpful and she makes the process very simple and straight forward. Just call and she is readily available to sort things out. I will be back after my travelling to tell you more. But so far so good it has been a wonderful transaction with the help of Kathy.”

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Posted 6 years ago

“Extremely helpful with completing my booking, gave excellent instructions and gave an all round excellent customer service.”

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Posted 6 years ago

“Christy was very quick to attend to my problem, as I was in the middle of booking and the seats, that the app I was using, reserved were already booked and returned me back to the homepage. She instantly called me back and did a very great job in securing the flight that I am intending to get on. Not many people I have booked with have that urge to get things done asap. Excellent customer service. Thank you so much Christy!!”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 883 reviews