Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.33

4.3 Rating 907 Reviews

86 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.3

Based on 907 reviews

Shipping & Delivery
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

Write Your review

Tell us how Crystal Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Because of some confusion with confirmation of flight details, my initial impression of Crystal Travel was not good. However, I have to say that the outstanding efforts of Lisa in resolving the issue altered my view, raising my assessment of the company from Very Poor to Good. She is to be commended on her excellent performance”

Helpful Report

Posted 6 years ago

“The professionalism of staff' Kathy' was second to none. She helped me in finding the best price. She was pleasant and very patient with all.my needs and requirements. Thank you very much x”

Helpful Report

Posted 6 years ago

“Quick and stress free no hassle, prompt, my agent Christopher was very patient and polite great customer service. Answered all my questions”

Helpful Report

Posted 6 years ago

“I had a problem with my booking confirmation upon paying for my flight tickets but Christopher Smith from Crystal Travel called me immediately and rectified the problem quickly and efficiently. He was also friendly and polite. Happy with the service I have received today.”

Helpful Report

Posted 6 years ago

“Very efficient service”

Helpful Report

Posted 6 years ago

“Service was excellent. I like the way staff handled my call”

Helpful Report

Posted 6 years ago

“Although the original flight we tried to book was unavailable Christy made every effort to obtain the same flight but on a different date. During the booking experience she was very helpful and understood our requirements without to much explaining. Christy went the extra mile to ensure we got flights we were happy with. Overall an effective result with a committed representative of Crystal Travel.”

Helpful Report

Posted 6 years ago

“Thanke you Christy for your help with my flight ticket”

Helpful Report

Posted 6 years ago

“It was my first time booking through Crystal Travel and I recommend anybody to do it through them! Philip, the travel agent that helped me book my flight to Seoul was extremely accommodating, reliable and helpful (and really pulled all the strings) even when I had problems with my booking! I will definitely book through them again in my next holidays to come! Thank you so much and hope to book through you guys soon!”

Helpful Report

Posted 6 years ago

“Good service and quick to sent tickets”

Helpful Report

Posted 6 years ago

“Good service but not happy with the misleading information on the website, and sudden increase in price.”

Helpful Report

Posted 6 years ago

“She helped me”

Helpful Report

Posted 6 years ago

“Excellent customer service”

Helpful Report

Posted 6 years ago

“Excellent and reliable services thankd to DEAN who helped me get the most best price for my ticket. I will definitely book my flights again with crystal travel thanks to DEAN for being very patient, proffesional and helful.”

Helpful Report

Posted 6 years ago

“It was the first time we bought our tickets whit crystal travel it was good and we liked it it was easy and quick and obviously we found the good bargain. We look forward to this trip , Thanks to the Christopher that put a lot of afford into it cuz it was a bit complicated”

Helpful Report

Posted 6 years ago

“The service was excellent. Thanks”

Helpful Report

Posted 6 years ago

“Overall very good experience. Agent Christy was very helpful and kept us informed of the process.”

Helpful Report

Posted 6 years ago

“Christy was amazing!! She was fantastic in all the help she gave!”

Helpful Report

Posted 6 years ago

“Christy has really done a good job for me tonight and i really appreciate her effort and her patient. Well done CHRISTY.”

Helpful Report

Posted 6 years ago

“agressive sales pesonel- tried to use Kayak show crystal as being cheapest- filled all the details but not allow me to pay- then started to recieve Phone calls from crystal telling the price was more expensive and recieved 5-6 Phone call asking me to follow links on emails they had sent , and finally agreeing to the origional price - this company act like scammers - will not use”

Helpful Report

Posted 6 years ago

Crystal Travel is rated 4.3 based on 907 reviews