Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 883 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 883 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

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Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lisa was very kind and helpful on the phone. I would greatly recommend:)”

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Posted 6 years ago

“Prompt respond to assistance”

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Posted 6 years ago

“Amazing service... very very impressed. Splendid!!”

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Posted 6 years ago

“They have a good customer service.”

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Posted 6 years ago

“I am very impressed dealing with your organisation for the very first time, Lisa called me as I was unable to complete the transaction due to baggage allowances allowed on BA, to my utmost surprise, she got me the best best deal and my e-ticket mailed direct to my inbox within couple of hours. I’ll definitely do business with you guys again. Thanks Lisa and Kevin.”

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Posted 6 years ago

“Kathy was very helpful and efficient sorting out my booking”

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Posted 6 years ago

“Christopher was very prompt in dealing with the issue and sorting out our flights.”

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Posted 6 years ago

“Christopher was very helpful to deal with my inquiries on the phone and managed to get a very good deal on my flight”

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Posted 6 years ago

“Kathy was very helpful regarding my booking i will used crystal travel again in near future booking”

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Posted 6 years ago

“Quick and good price. Thanks Christy”

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Posted 6 years ago

“I HAVE USED CRYSTAL TRAVEL FOR OVER 15 YEARS BECAUSE THEY ARE THE BEST I HAVE EVER USED, AND IF YOU WANT THE BEST FOR YOUR MONEY GET CHRISTOPHER SMITH FOR ME IS TOPS”

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Posted 6 years ago

“Christopher has very very helpful. He dealt with my request in a very professional and helpful way and was able to find me the best deal available. Very grateful that I found Crystal Travel and to have someone like Christopher who willing to do more for his customers. I shall come back and book more tickets as the prices and the service is excellent. Thank you again, Christopher.!”

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Posted 6 years ago

“Very good service from Kathy..”

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Posted 6 years ago

“Great custom with reassuring skills and offered available options , very reassuring staff with patience. Took me a while to check my email, staff waited patiently. Will certainly look into using the agency again.”

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Posted 6 years ago

“Thank you Ricky for your good and quick customer service !”

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Posted 6 years ago

“very good and reliable customer service, very helpful and appreciable service.”

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Posted 6 years ago

“Fantastic service thanks to Christy for being so helpful will be booking with them again next time”

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Posted 6 years ago

“I started an online purchase and Ricky called me with a better return flight that meant I wasn't changing airports and having such a long stop over which was worth its weight in gold. The flights were the cheapest and quickest anywhere. An excellent, quick service. Would highly recommend.”

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Posted 6 years ago

“KATHY WAS great and sorted my flight out quickly and without hassle. Thanks”

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Posted 6 years ago

“Ricky Jonson was really polite & courteous throughout the call as he assisted me purchase an airline ticket at a very affordable price. He went on to send me emails to complete the transaction without any delays or hassle. My first experience using Crystal Travel has been excellent & I plan to use them again. Thank you Ricky for being very helpful.”

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Posted 6 years ago

Crystal Travel is rated 4.4 based on 883 reviews