Crystal Travel Reviews

Name: Crystal Travel
Address: 10-11 Percy Street, Fitzrovia, London, London
Rating: 4.42

4.4 Rating 883 Reviews

88 %

of reviewers recommend Crystal Travel

Company Reviews

Metrics

Info

4.4

Based on 883 reviews

Shipping & Delivery
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0207 612 0500

Email:

enquiry@crystaltravel.co.uk

Location:

10-11 Percy Street,
Fitzrovia,
London
London
W1T 1DN

Write Your review

Tell us how Crystal Travel made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Crystal Travel 5 star review on 21st June 2018

Najmul Hoda Khan

Crystal Travel 5 star review on 28th May 2018

ABDUL MAJID

Crystal Travel 5 star review on 5th April 2018

MUHAMMAD I NOOR NOOR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from Megan. Cannot recommend enough despite being a bit dubious initially.”

Helpful Report

Posted 6 years ago

“Lovely advisor called Kathy Hart. Very patient and helpful! And received all flight and ticket info quickly. Thank you”

Helpful Report

Posted 6 years ago

“Thank you Christy for all your help in assisting the booking of flights to the U.S. for my sister and I. Many thanks.”

Helpful Report

Posted 6 years ago

“Freddie in crystal travel has been amazing! He he’s been very helpful with sorting out my booking! Would defiantly recommend him!”

Helpful Report

Posted 6 years ago

“Great service. Kathy was very fast and efficient and made the booking very easy for me.”

Helpful Report

Posted 6 years ago

“It was a very good experience, I was helped out by Cathy who was fantastic and helped me to get the best deal I could!! I would definitely come here again!!”

Helpful Report

Posted 6 years ago

“I HAVE BOOKED TICKETS MANY TIMES WITH CRYSTAL TRAVEL AND ALWAYS WAS EXTREMELY SATISFIED WITH EVERYTHING. HOWEVER, THIS TIME AN AGENT OF YOURS BY THE NAME OF KATHY HART WENT FAR BEYOND THE CALL OF DUTY TO HELP ME IN MY BOOKING IN THE MOST HELPFUL , PLEASANT AND CARING WAY. SHE IS NO DOUBT A GREAT ASSET TO YOUR COMPANY”

Helpful Report

Posted 6 years ago

“The professionalism of staff' Kathy' was second to none. She helped me in finding the best price. She was pleasant and very patient with all.my needs and requirements. Thank you very much x”

Helpful Report

Posted 6 years ago

“Quick and stress free no hassle, prompt, my agent Christopher was very patient and polite great customer service. Answered all my questions”

Helpful Report

Posted 6 years ago

“I had a problem with my booking confirmation upon paying for my flight tickets but Christopher Smith from Crystal Travel called me immediately and rectified the problem quickly and efficiently. He was also friendly and polite. Happy with the service I have received today.”

Helpful Report

Posted 6 years ago

“Very efficient service”

Helpful Report

Posted 6 years ago

“Service was excellent. I like the way staff handled my call”

Helpful Report

Posted 6 years ago

“It was my first time booking through Crystal Travel and I recommend anybody to do it through them! Philip, the travel agent that helped me book my flight to Seoul was extremely accommodating, reliable and helpful (and really pulled all the strings) even when I had problems with my booking! I will definitely book through them again in my next holidays to come! Thank you so much and hope to book through you guys soon!”

Helpful Report

Posted 6 years ago

“She helped me”

Helpful Report

Posted 6 years ago

“Excellent customer service”

Helpful Report

Posted 6 years ago

“Excellent and reliable services thankd to DEAN who helped me get the most best price for my ticket. I will definitely book my flights again with crystal travel thanks to DEAN for being very patient, proffesional and helful.”

Helpful Report

Posted 6 years ago

“The service was excellent. Thanks”

Helpful Report

Posted 6 years ago

“Overall very good experience. Agent Christy was very helpful and kept us informed of the process.”

Helpful Report

Posted 6 years ago

“Christy was amazing!! She was fantastic in all the help she gave!”

Helpful Report

Posted 6 years ago

“Christy has really done a good job for me tonight and i really appreciate her effort and her patient. Well done CHRISTY.”

Helpful Report

Posted 6 years ago

Crystal Travel is rated 4.4 based on 883 reviews