Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,194 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,194 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time booking with Cruise118 , very good value and excellent customer service .”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Stephanie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Jen was so helpful and knowledgeable so I got expert advise - a credit to the team she works with.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave such a lovely review. We are delighted to hear that Jen was able to provide you with expert advice and make the booking process so enjoyable. Her knowledge and dedication to customer service are a real asset to our team, and we will be sure to pass on your kind comments. We appreciate your feedback and look forward to helping you with your future travel plans. Kind Regards Customer Relations

Posted 2 months ago

“Booked about 8 cruises now with 118 very helpful good prices.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your continued support and for choosing Cruise118 for your cruise holidays. We are delighted to hear that you have booked around eight cruises with us and that you have consistently found our team helpful and our prices competitive. Your loyalty means a great deal to us, and we truly appreciate your kind words. We look forward to helping you plan many more fantastic cruises in the years ahead. Kind regards, Customer Relations

Posted 2 months ago

“Have booked with Cruise 118 a number of times. I like being greeted by my name before being transferred to a concierge. Jen was extremely helpful and called back at the agreed time. She helped select the best suite and there was a good saving on the MSC price. Confirmation of all booking followed by e.mail shortly after booking. As usual the customer service was excellent.”

Helpful Report

Posted 2 months ago

Dear Alan Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jen recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Jennifer was helpful and efficient when I booked our cruise. I received our confirmation emails promptly. Chris assisted me this morning with a query and again delivered good service. Thank you🙏”

Helpful Report

Posted 2 months ago

Dear Shirley, Thank you for your wonderful review! We are delighted to hear that Jennifer was helpful and efficient in assisting with your cruise booking, and that your confirmation emails were received promptly. It is also fantastic to know that Chris was able to assist with your query and provide the same high standard of service. We pride ourselves on delivering excellent customer care at every stage of the customer journey, so your feedback is greatly appreciated. Thank you for taking the time to recognise both Jennifer and Chris. We will ensure that your kind comments are passed on to them. We truly value your support and thank you for choosing Cruise118.com. We look forward to assisting you with your future cruise plans. Kind Regards Customer Relations.

Posted 2 months ago

“Good response and follow ups Well done.”

Helpful Report

Posted 2 months ago

“Used Brittany previously always a pleasure, great service Will always continue to call when ever we cruise ❤️”

Helpful Report

Posted 2 months ago

Dear Lynne Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Brittany recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very helpful customer service Christine was very understanding and patient couldn’t ask for more really pleased. Thank you”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Christiane recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Very helpful and fulfilled all our needs.”

Helpful Report

Posted 2 months ago

Dear Robert Thank you for your review, We are happy to hear that you found our team helpful and that we were able to fulfil all of your needs. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“1st class service, the hole experience was faultless, everything was explained step by step. The price was amazing and were extremely happy.”

Helpful Report

Posted 2 months ago

Dear Elizabeth Thank you for your review, We are very happy to hear you received first-class service and that everything was explained clearly throughout the booking process. It's fantastic to know you were happy with the price and that your experience was faultless. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Top class booking service and communication”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your review. We are delighted to hear that you found our booking service and communication to be top class. Delivering an excellent customer experience from the moment a booking is made is extremely important to us, so it is wonderful to know that our team met your expectations. Thank you for taking the time to share your feedback. We greatly appreciate your support and your trust in Cruise118. We look forward to assisting you with your future cruise plans and helping you create many more memorable holiday experiences. Kind Regards Customer Relations

Posted 2 months ago

“We dealt with Daniel and he was very helpful”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Daniel recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Booking simple online - good deals. I had to contact customer service due to error on my part, I was extremely impressed with how helpful and friendly they were. Based on that service alone I will definitely use them again for future bookings.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your review, We are happy to hear you found the booking process simple and were happy with the deals available. It's especially great to know our customer service team was able to help resolve the issue quickly and leave such a positive impression. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“The booking process was very smooth and professionally managed. Katie the agent was polite and efficient.”

Helpful Report

Posted 2 months ago

Dear Siu Man YEUNG, We are delighted to hear that your booking experience was smooth and professionally managed. It is wonderful to know that Katie provided polite and efficient service, helping to make the process straightforward and enjoyable. We greatly appreciate you taking the time to share your feedback and recognise Katie's efforts. Your comments will certainly be passed on to her. Thank you for choosing Cruise118.com. We look forward to assisting you with your future travel plans and wish you a fantastic cruise. kind Regards Customer Relations

Posted 2 months ago

“This is the fifth cruise booked with Cruise 118 and what a pleasure dealing with Asian who has booked out last 2 cruises nothing too much trouble - and very patient with fitting every Detail into our trip highley recommended and will be back to book our next cruise”

Helpful Report

Posted 2 months ago

Dear Simon Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“I was really pleased to find a cabin available on a cruise that was showing as sold out, and the online booking process was straightforward and easy to complete. The booking confirmations and receipts were sent promptly by email, which gave me reassurance that everything was secured. Overall, I’m very happy that Cruise118.com enabled me to book the holiday I really wanted.”

Helpful Report

Posted 2 months ago

Dear Musley, Thank you for your review! We are delighted that we were able to help you secure the cruise you wanted, especially when availability appeared limited elsewhere. It is great to hear that you found our online booking process straightforward and that the prompt confirmation emails provided reassurance that everything was in place. Thank you for choosing Cruise118. We appreciate your feedback and hope you have a fantastic holiday. We look forward to assisting you again in the future. Kind Regards Customer Relations.

Posted 2 months ago

“Chris Shamwarna is very helpful.”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Chris recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Booking was quick and easy. Sian Hollywell did everything for me. She is very knowledgeable and patient. She made the booking so easy. Thank you”

Helpful Report

Posted 2 months ago

Dear Maureen Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sian recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“cruise 118 helped me book a cruise that i wanted and it only took a few minutes. Jacob was extremely helpful cans listened to what i needed to find my perfect choice..... thank u”

Helpful Report

Posted 2 months ago

Dear Julie, Thank you for taking the time to leave such a lovely review. We are delighted to hear that Jacob was able to help you find the perfect cruise and make the booking process quick and straightforward. Providing a personalised service and taking the time to understand our customers' needs is something we pride ourselves on, so it is wonderful to know that Jacob delivered this for you. I will make sure your kind comments are passed on to Jacob, who will be thrilled to receive your feedback. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you again in the future. Kind regards, Customer Relations.

Posted 2 months ago

“Lexi was absolutely amazing. She supported with sound advice and suggestions and booked our cruise quickly and making sure we got the best value for our requirements. She was friendly, professional and very efficient. I would recommend using cruise 118 to anyone thinking of booking a cruise holiday.”

Helpful Report

Posted 2 months ago

Dear Lisa S, Thank you for taking the time to leave such a wonderful review. We are delighted to hear that Lexi provided you with excellent service and was able to help you find the right cruise at the best value for your requirements. We will be sure to pass your kind comments on to her, as I know she will be thrilled to receive your feedback. At Cruise118, we pride ourselves on providing friendly, professional and knowledgeable service, so it is fantastic to hear that your experience reflected this. Thank you for choosing Cruise118. We hope you have a wonderful cruise and look forward to assisting you again in the future. Kind regards, Customer Relations.

Posted 2 months ago

Cruise118 is rated 4.8 based on 16,194 reviews