Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,194 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,194 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have booked a few cruises with cruise 118 now and always had fantastic service. Daniel was excellent , efficient, professional and sorted 2 new cruises for us. We will be back for more. Thank you cruise118”

Helpful Report

Posted 2 months ago

Dear Steven, Thank you for your fantastic review and for your continued loyalty to Cruise118. We are delighted to hear that you've booked several cruises with us and continue to receive fantastic service. It is especially wonderful to know that Daniel provided an excellent experience, combining professionalism and efficiency while helping you secure two new cruises. We will be sure to pass your kind comments on to Daniel, who will be thrilled to receive your feedback. Thank you for your continued trust in Cruise118. Knowing that you'll be back for more cruises is the highest compliment we could receive, and we look forward to helping you plan many more memorable holidays in the future. Kind regards, Customer Relations

Posted 2 months ago

“Katie was very helpful and professional supporting us with the booking and with a great price we would highly recommend Cruise 118 and definitely be using them for future cruises John and Wendy”

Helpful Report

Posted 2 months ago

Dear John and Wendy Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Waooh, your team is amazing.Right from agent Jacob to others too many to mention.You supported me throughout my bookings "as an old school", chosing the right cabin for me as this was my first time of cruising. I appreciate you all and keep on with the good work.”

Helpful Report

Posted 2 months ago

Dear Ajebola, Thank you for your wonderful review and for taking the time to share your experience. We are delighted to hear that Jacob and the wider team were able to support you throughout your booking journey, especially as this is your first cruise. Choosing the right cabin and navigating the many options available can feel overwhelming, so it is fantastic to know our team helped make the process straightforward and enjoyable for you. Your kind words about the support you received mean a great deal to us, and we will be sure to pass your feedback on to Jacob and the rest of the team. Thank you for choosing Cruise118. We hope your first cruise is everything you hope for and more, and we look forward to helping you plan many future cruising adventures. Kind regards, Customer Relations

Posted 2 months ago

“We are regular customers - the service is always great. Daniel this time was fabUlous!! Good humour and gave an additional discount!”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for your wonderful review and for being such a valued repeat customer. We are delighted to hear that you continue to receive great service from Cruise118 and that Daniel made this booking experience particularly memorable. It is fantastic to know that his good humour, helpful approach and ability to secure an additional discount contributed to such a positive experience. We will be sure to pass your kind comments on to Daniel, who will be thrilled to receive your recognition. Thank you again for your continued loyalty and trust in Cruise118. We look forward to helping you plan many more amazing cruise holidays in the future. Kind regards, Customer Relations

Posted 2 months ago

“Customer service personnel Rachel was supportive and very helpful”

Helpful Report

Posted 2 months ago

Dear Ben, Thank you for taking the time to leave a review. We are delighted to hear that Rachel was supportive and very helpful during your experience with us. Providing excellent customer service is something we pride ourselves on, so it is wonderful to know Rachel made a positive difference. We will be sure to pass your kind feedback on to her, and we are sure she will be thrilled to receive your recognition. Thank you for choosing Cruise118. We look forward to assisting you again with your future cruise plans. Kind regards, Customer Relations

Posted 2 months ago

“Kirsty was excellent. Patient and gave clear options and suggestions. My only negative is the number of e ails that you bombard me with, so many that I have now opted out. Amore targeted approach may be more successful.”

Helpful Report

Posted 2 months ago

Dear Robert Bentinck Thank you for taking the time to leave your review. We are delighted to hear that Kirsty provided excellent service and that her patience, clear explanations and helpful suggestions made the booking process a positive experience for you. We will be sure to pass your kind comments on to her. We also appreciate your feedback regarding our email communications. Customer feedback is invaluable in helping us improve, and we understand your comments about the volume of emails received. Your suggestion for a more targeted approach has been noted and will be shared with the relevant team for consideration. Thank you once again for both your positive comments and constructive feedback. We value your support and hope to assist you with many more wonderful cruises in the future. Kind regards, Customer Relations

Posted 2 months ago

“Fantastic service from start to finish!! I’ve booked before with them, and wouldn’t hesitate to again!!☺️”

Helpful Report

Posted 2 months ago

Dear Anne Marie Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Barry recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Fantastic service from start to finish!! I’ve booked before with them, and wouldn’t hesitate to again!!☺️”

Helpful Report

Posted 2 months ago

Dear Ann Marie, Thank you for your fantastic review and for your continued loyalty to Cruise118. We are delighted to hear that you have received fantastic service from start to finish and that you've once again enjoyed your booking experience with us. There is no greater compliment than knowing a customer would not hesitate to book with us again. Your support means a great deal to our team, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Cruise118. We look forward to helping you plan many more amazing cruise holidays in the future! Kind regards, Customer Relations

Posted 2 months ago

“Alex in Fareham made it very easy to book and very helpful”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave us such a positive review. We are delighted to hear that Alex made the booking process easy and provided such helpful service. Our team works hard to ensure every customer receives clear guidance and support when planning their cruise, so it is wonderful to know Alex delivered that experience for you. We will be sure to pass your kind comments on to Alex, who will be thrilled to receive your feedback. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“Aimée was extremely helpful and provided us with a competitive price for our Oceania cruise and stays. It was a pleasure to discuss the details with her and we look forward to talking to her about our next cruise holiday. Thank you Aimée.”

Helpful Report

Posted 2 months ago

Dear Guests Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Aimee recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“A very good deal And They Upgraded My Drinks Package for Free”

Helpful Report

Posted 2 months ago

Dear Mr Edney, Thank you for taking the time to leave us such a wonderful review. We are delighted to hear that you found a great deal with Cruise118 and that the complimentary drinks package upgrade made your booking even more special. It is always our aim to offer exceptional value and create memorable experiences for our customers from the very beginning of their holiday journey. We really appreciate your feedback and thank you for choosing Cruise118. We hope you have an amazing cruise and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 2 months ago

“Always very helpful. Been with this Company many years”

Helpful Report

Posted 2 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Chris Shamwana was very helpful and spent a lot of time with me to try and assist me”

Helpful Report

Posted 2 months ago

Dear Mr John Parsons. Thank you for taking the time to leave such positive feedback. We are delighted to hear that Chris Shamwana was able to assist you and dedicated the time needed to support you. Providing helpful, attentive service is something we pride ourselves on, and it is wonderful to know Chris delivered this for you. We will ensure your kind comments are passed on to her. Thank you for choosing to sail with Cruise118, and we look forward to helping you plan your next cruise. Kind regards, Customer Relations

Posted 2 months ago

“Easy site to use. Had the best price for the cruise we wanted cheaperthantheactualcruiseline. Communication was quick. Will use the site again.”

Helpful Report

Posted 2 months ago

Dear Adrian Thank you for your review, We are happy to hear that you found our website easy to use and that we were able to offer a better price than booking directly with the cruise line. It's also great to know that our communication was quick and helpful throughout the booking process. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Molly was professional & helpful all the way through the booking process. Answered all my questions & confirmation came through quickly.”

Helpful Report

Posted 2 months ago

Dear Valued Guest, Thank you for taking the time to leave us such a positive review. We are delighted to hear that Molly provided professional and helpful service throughout your booking journey. Ensuring our customers have all the information they need and feel supported every step of the way is extremely important to us, so it is wonderful to know that all your questions were answered and that your confirmation arrived promptly. We will be sure to pass your kind feedback on to Molly, who will be thrilled to hear that her efforts made such a positive impression. Thank you for choosing Cruise118. We hope you have a fantastic cruise and look forward to helping you plan your next getaway. Kind regards, Customer Relations

Posted 2 months ago

“Excellent service from Mona, who arranged our cruise on Celebrity Ascent. Thank you.”

Helpful Report

Posted 2 months ago

Dear Ian Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Mona recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

“Cruies 118 were able to book us the cabin we required at an excellent price and later extended our cruise in the same cabin. Mona was very helpful throughout the process of booking our cruise. Attentive, quick to respond, with clear explanations on all my queries.”

Helpful Report

Posted 2 months ago

Dear Royan Thank you for taking the time to leave your review. Cruise118 are delighted to receive a review of this nature, Mona will be pleased to know that you found her very helpful throughout the booking process. This will be shared with Mona and her manager. Once again thank you for leaving a review. Kind regards Customer Relations

Posted 2 months ago

“This is the second time I have booked and had the opportunity to deal with Amy who is a breath of fresh air to talk too. Nothing was too much and she went over and above what she needed to do. Hope to book with her in the future”

Helpful Report

Posted 2 months ago

“Rona was super helpful and very conscientious”

Helpful Report

Posted 2 months ago

Dear Michelle, Thank you for taking the time to leave us a review. We are delighted to hear that Rona was so helpful and conscientious throughout your experience. Providing attentive, friendly service is something we pride ourselves on, and it is wonderful to know that Rona made such a positive impression. We really appreciate your feedback and your kind words. We will be sure to pass your comments on to Rona. Kind Regards Customer Relations.

Posted 2 months ago

“Just got off liberty of the seas and loved it. The lady that sold us our new cruise Sunday was excellent and made it so easy all done in less than 30 minutes. Only concern I have I why it’s not showing in my royal app.”

Helpful Report

Posted 2 months ago

Dear Anita Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Andrea recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 2 months ago

Cruise118 is rated 4.8 based on 16,194 reviews