Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,195 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Cruise118 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always book with Rachel Halliwell she is excellent and originally came recommended. Always our bookings are perfect with her she has a massive knowledge and is a enormous help always will not use anyone else thank you Rachel for your kindness and care Maureen &Derek Boulton”

Helpful Report

Posted 3 months ago

Dear Maureen Boulton, Thank you for your wonderful review and for your continued loyalty to Cruise118. We are absolutely delighted to hear how highly you regard Rachel Halliwell. Her knowledge, dedication, and commitment to providing exceptional service are qualities that make her a valued member of our team, and it is fantastic to know she consistently helps make your bookings seamless and enjoyable. Your kind words about Rachel's care, support, and expertise mean a great deal, and we will ensure your feedback is passed on to her. We're sure she will be thrilled to know how much her efforts are appreciated. Thank you again for choosing Cruise118. We look forward to helping you plan many more memorable cruises in the future. Kind Regards Customer Relations

Posted 3 months ago

“Very helpful staff”

Helpful Report

Posted 4 months ago

Dear Mrs Southam Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, we are glad you found our service very helpful. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Excellent service as normal. Very happy customer”

Helpful Report

Posted 4 months ago

Dear John Thank you for your review, Cruise118 are always very happy to receive reviews of this nature. It is great to know that you received excellent service as normal and we have another happy customer. We would like to thank you for your loyalty with Cruise118. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“The day after we contacted cruise118 we made a booking with them and paid a deposit. This was the second time we have used this company.within48 hours we received full detail from both cruise 118 a d from P&O. We are satisfied and will use cruise 118 again.”

Helpful Report

Posted 4 months ago

Dear Geoffrey Thank you for your review, We are happy to hear that your booking process was smooth and efficient, and that you received all the necessary information from both Cruise118 and P&O within 48 hours. It's great to know you were satisfied with the service provided. We truly appreciate your continued trust. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Scarlett......fabulous agent”

Helpful Report

Posted 4 months ago

Dear Paul Thank you for your review, We are happy to hear that Scarlett provided such fabulous service. I'll be sure to pass on your lovely feedback to her. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 3 months ago

“Contacted to booked a cruise and spoke to Bethany. Amazing customer service ! Couldn't do enough for me and the price was a few hundred cheaper than booking direct with cruieline.”

Helpful Report

Posted 4 months ago

Dear Richard Tayler, Thank you for taking the time to leave such a fantastic review. We are delighted to hear that Bethany provided amazing customer service and was able to help you find the right cruise at a great price. We pride ourselves on going the extra mile for our customers, so it's wonderful to know that Bethany's efforts made such a positive impression. We will be sure to pass your kind comments on to her, she will be thrilled to receive the recognition. Thank you for choosing Cruise118, and we hope you have an incredible time on your upcoming cruise. Kind regards, Customer Relations

Posted 3 months ago

“We’ve just booked our 3rd cruise with Scarlett at cruise118. She is friendly, helpful and so easy to work with (and patient, as my group has lots of requests and questions). Not only was it easier to book our fly and stay cruise with Scarlett, it worked out cheaper than other travel agents with better choices of hotels. I’m sure we’ll be booking our 2028 cruise with her too! Other travel agents we tried were very pushy and told you which hotel you had to stay in! Scarlett guides you along the way. 10/10 would recommend!!”

Helpful Report

Posted 4 months ago

Dear Wayne Fannon, Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that Scarlett has once again provided excellent service and helped make booking your third cruise with Cruise118 such a positive experience. We understand that organising travel for a group can involve plenty of questions and special requests, so it is fantastic to know that Scarlett's patience, expertise, and friendly approach made the process both easy and enjoyable. We are especially pleased that she was able to secure a package that not only offered better hotel options but also provided great value compared with other travel agents. Delivering personalised service without pressure is something we pride ourselves on, and it is wonderful to hear that Scarlett guided you every step of the way. Thank you for your continued loyalty and recommendation. We look forward to helping you plan your next adventure and hopefully your 2028 cruise as well! Kind Regards Customer Relations.

Posted 3 months ago

“Everything seemed ok until it came to the payment for the deposit . I was booking whilst it was a reduced deposit of £20 pp. within minutes I’ve realised that the amount taken out of my account was nearly 20% of the price of the cruise so in the hundreds . I contacted 118 and straight away it was admitted that a massive mistake was made . It took few days and several calls on my part to eventually sort this out . Every call I had to go over the explanations and chase again and again , staying on hold for several minutes at the time, getting disconnected and having to call again . I have found the finance department quite incompetent in dealing with the refunds as there were two bookings made and they only dealt with one . This caused a lot of anxiety and upset and apart from an apology no compensation was offered. I would have been happy to receive some on board spend but the reply was a categoric no , even when the supervisor was contacted . I’ve been a customer of cruise 118 for years and booked many cruises with them but this has been such a terrible experience that I vowed never to offer my custom or recommend them to anyone .”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, Upon reviewing your reservations, we can confirm that when you booked the deposits were intended to be £20 per person as part of our reduced deposit promotion. Unfortunately, an error resulted in a larger amount being taken. As soon as this was brought to our attention on the day the booking was made, our team acknowledged the mistake, apologised, and arranged for the refund to be processed. As there were two bookings made at the same time, although they were linked by the booking party, they initially processed separately within our system. One refund was actioned immediately, and the second refund was processed the following day. While we understand the anxiety and inconvenience this situation caused, we are pleased that the incorrectly charged funds were refunded promptly once the error was identified. We also recognise that this experience did not reflect the level of service you have come to expect from us as a long-standing customer. We are, however, pleased to understand that you have now had the opportunity to speak with your Booking Concierge and that the conversation helped to address your concerns. It is encouraging to know that you were satisfied with the explanation provided and that the matter has now been resolved to your satisfaction. We genuinely value your loyalty over the years and are sorry that this experience left you feeling let down. Thank you again for bringing your concerns to our attention. We appreciate your understanding and hope to continue assisting you with your future travel plans and restore your confidence in us. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Steph our Cruise concierge is fantastic as she always knows exactly what we want, what we’re looking for, and the best deals and offers for us every time we come to book something. We also particularly love the fact that we can book everything in one place i.e the Cruise, transfers, additional hotel stays before or after a cruise, flights and hotels. You can even change the choice of hotel should you wish to have something better or cheaper than the options first offered - Cruise118 offer a totally tailor made one stop choice for all of your cruise holiday needs. I would definitely recommend.”

Helpful Report

Posted 4 months ago

Dear Sharon Thank you for your review, We are very happy to hear that Steph consistently provides such a personalised service and is able to find the perfect cruise holidays, deals and offers to suit your needs every time. It's fantastic to know that you value the convenience of being able to arrange everything in one place, from your cruise and flights to transfers and hotel stays. We pride ourselves on creating tailor-made holiday packages, so it's especially pleasing to hear that the flexibility to customise your hotel options helped make your experience even better. We'll be sure to pass your kind comments on to Steph, who will be thrilled to know she has made such a positive impact on your cruise planning. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“As always super service. Shelley was knowledgeable and helpful. Only ever use Cruise118. They talk you through every part of the booking so you are fully aware of what you are getting.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Shelley recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“We cruise lots! However this is the first time we have used Cruise 118, and it was a great experience, Jacob was very helpful and professional even though trying to contact us whilst we are on the move was difficult. A super service from Jacob , Thank you till Next time 🥂”

Helpful Report

Posted 4 months ago

Dear David Thank you for your review, Cruise118 are always very happy to receive reviews of this nature, Jacob will be pleased to know you had a great experience recently. He is helpful and professional. Your review will be shared with Jacob and his manager. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Very simple to book online and best price”

Helpful Report

Posted 4 months ago

Dear Robert Thank you for your review. We are pleased to know that you found our online booking process simple and got the best price. Our customer service team are here if you need any further help with your booking. Thanks again for your review. Kind regards Customer Relations

Posted 4 months ago

“Booked my 4th cruise with Shelley at cruise 118. She provides an excellent service.”

Helpful Report

Posted 4 months ago

Dear Guest Thankyou for taking the time to leave your review. Shelley will be pleased to know she provides an excellent service. This will be shared with Shelley and her manager. Cruise118 would like to thank you for your loyalty, I do hope you are already looking forward to your next sailing. Kind regards Customer Relations

Posted 4 months ago

“We were delighted with the help and advice we received from Kym when sorting our cruise for next year. Her knowledge of the various options associated with different packages and cruise lines helped us to feel happy that we have made the right choice. So pleasant and helpful. Delighted with our booking.”

Helpful Report

Posted 4 months ago

Dear Trevor Thank you for your review, We are very happy to hear that Kym was able to provide the help and advice you needed when planning your cruise for next year. Her knowledge of the different cruise lines, packages and options is invaluable, and it's fantastic to know that her guidance helped you feel confident that you were making the right choice. We'll be sure to pass on your kind words to Kym, who will be thrilled to hear how much her assistance was appreciated. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 months ago

“Georgina dealt with my booking and was fabulous! Easy. Quick. Efficient. Absolutely no worries at all. Rachel is my usual concierge and is forever fabulous but it’s nice to know that in her absence, colleagues - and especially Georgina - are just as wonderful!”

Helpful Report

Posted 4 months ago

Dear Melanie Thank you for taking the time to leave your review. Your review will be shared with Georgina, Rachel and their managers. its lovely to know that they are both fabulous and your bookings were easy, quick and efficient. Thank you again for your wonderful review. Kind regards Customer Relations

Posted 4 months ago

“Georgina has been very helpful and so pleasant when sorting our last cruise and has been in touch again since we booked again while on the ship.”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Georgina recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“One of the best sites that allow live prices and online booking so you can view everything you need.Also helpful customer service and options to pay for your cruise whenever you can through your online account...thank you”

Helpful Report

Posted 4 months ago

Dear Colin Thank you for your review, We are very happy to hear that you found our website easy to use and appreciated being able to view live pricing and complete your booking online with confidence. We work hard to provide a straightforward and transparent booking experience, so it's great to know this stood out to you. We're also pleased that you found our customer service team helpful. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 months ago

“we were extremely disappointed by the service we received in booking flights and a cruise because we have always been very satisfied previously. it took many phone calls and conversations to get all details correct. we would hestitate to book with Cruise 118 again”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We are sorry to learn that your recent booking experience did not meet the high standards you have come to expect from us. We understand how frustrating it can be when multiple calls are required to finalise travel arrangements, particularly when you have previously enjoyed smooth and satisfactory service. We appreciate you taking the time to share your experience and are disappointed to hear that the process of booking your cruise and flights was not as straightforward as it should have been. Customer feedback is extremely important to us, and your comments will be shared with the relevant management team for review. We are committed to continually improving our service and ensuring our customers receive the level of support they expect. We value your previous loyalty and hope you may consider giving us another opportunity in the future. Kind Regards Customer Relations

Posted 4 months ago

“Mostly painless booking at a good price for the cruise we wanted. It does seem though that certain options that would have been available booking directly through the cruise line (travel to port and parking) were not offered as part of the Cruise118 booking. No big deal really, more of an eyebrow raise.”

Helpful Report

Posted 4 months ago

Dear Peter Thank you for your review, We are happy to hear that you found the booking process mostly painless and that we were able to secure the cruise you wanted at a great price. We appreciate your feedback regarding the travel and parking options. In some cases, these extras are only available with specific cabin grades or fare types. Had you given us a call, our team would have been able to clarify which cabin or grade needed to be booked in order to qualify for those additional benefits. Once again thank you kindly for your review it is very much appreciated. Kind regards Customer Relations

Posted 4 months ago

“John was very helpful and cruise118 is my go to cruise company. Thanks”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review. Its great to know that John was helpful recently, we are so pleased that Cruise118 is your 'go to' cruise company. Your review will be shared with John and his manager. Thank you again for taking the time to leave your review. Kind regards Customer Relations

Posted 4 months ago

Cruise118 is rated 4.8 based on 16,195 reviews