Cruise118 Reviews

Name: Cruise118
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.78

4.8 Rating 16,195 Reviews

96 %

of reviewers recommend Cruise118

Company Reviews

Metrics

Info

4.8

Based on 16,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Cruise118:

There’s no better way to see the world than via the sea, so if you’ve got the urge to travel wide and far, Cruise 118 can help you make that dream a reality.

As the online retailer for once in a lifetime travel experiences, we’re constantly curating the best cruises from around the world currently available to book on to, so if you want to be the first to secure your place on the world’s biggest and best ships that will sail to all corners of the globe then www.cruise118.com is the place to visit.

We understand that holidaying is a personal experience and although cruises are pre-planned to the finest detail for your convenience, the process of booking one should still feel individual to you and we can confirm that we provide each and every customer with the ultimate experience and all of the glowing Cruise 118 reviews online confirm that.

All of our past and present customers comment on the quality and efficiency of our service, as well as letting us know just how fantastic their holidays of a lifetime were, selected with our assistance, so don’t just take our word for it, browse through all of the positive Cruise118.com reviews and see for yourself why we’re the perfect people to help you pick the right cruise for you.

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Cruise118 5 star review on 15th April 2023

Michael Hadjifillipou

Cruise118 5 star review on 25th January 2023

Bridget Barnes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scarlett helped find us the cruise we wanted and went the extra mile to find and secure the one room left. The price was competitive and she was very quick and helpful with all queries. Cannot fault the service so far and looking forward to going on this cruise now. All other team members we spoke to in the course of the three days we were trying to find this cruise were also very friendly, helpful and accomodating. Would highly recommend and will most likely be booking my cruises with cruise 118 from now on”

Helpful Report

Posted 4 months ago

Dear Sam Thank you for your review, We are happy to hear that Scarlett was able to go the extra mile to secure the perfect cruise for you, especially with limited availability. It’s great to know she provided quick, helpful support throughout and found you a competitive price. We’re also delighted that your experience with the rest of the team was equally positive—friendly, helpful, and accommodating service is something we’re very proud of. Your recommendation means a great deal to us, and we truly appreciate your support. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 4 months ago

“Jen very efficient and pleasant, dealt with my booking excellently, many thanks”

Helpful Report

Posted 4 months ago

Dear Gloria Janice Smart, Thank you very much for your kind review. We are delighted to hear that Jen provided such efficient and pleasant service while assisting with your booking. Your feedback is greatly appreciated, and we will be sure to share your lovely comments with her. Thank you again for taking the time to share your experience, and we look forward to assisting you in the future. Kind regards, Customer Relations

Posted 4 months ago

“I have used Cruise 118 several times before and their service has always been excellent. They have been happy to deal with my many changes and additionsto packages. For this Cruise, I called to ask some questions about cabin types on a ship New to us. Aimee, was more than happy to investigate my queries and it turned out. It was not suitable for us. I investigated the available similar Cruises and called her back. She took me through the complete and comprehensive process of booking it with her there and then including the add-ons that I wish to purchase and doing everything she could to help me and make the process easy. So five stars to Aimee. I know Aimee is not the only Cruise118 concierge who provides excellent service so well done to all of them!”

Helpful Report

Posted 4 months ago

Dear Tim Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Aimee recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Brilliant as always. I've had many telephone chats over the past few years and everybody I've dealt with has been fabulous. Highly recommend.”

Helpful Report

Posted 4 months ago

Dear Andy Thank you for taking the time to leave your review, this is highly appreciated by Cruise118. Its lovely to know that all the concierge you have spoken to over the years have been fabulous and you recommend us. Your review will be shared with our sales managers. Thank you again. Kind regards Customer Relations

Posted 4 months ago

“Great service as usual easy to book ,The only thing i did not like i went through the process of trying to book on line and when ready to pay my deposit found out you cant use American Express so i had to phone and start again then i could use amex?”

Helpful Report

Posted 4 months ago

Dear Richard Thank you for your review, Thank you for your continued support and for sharing your feedback with us. We're really pleased to hear that you found the booking process easy and received great service as usual. We’re sorry to hear about the issue you experienced when trying to pay your deposit online using American Express. We understand how frustrating it must have been to restart the process, and we truly appreciate you taking the time to call through to complete your booking. Your feedback is very valuable, and we’ll be sure to pass this on for review as we’re always looking to improve our online experience. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 4 months ago

“Lovely customer service so helpful with the booking process”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your kind feedback. We are delighted to hear that you found our customer service helpful and that the booking process was made easy for you. That is exactly what we aim to deliver! We hope you have a fantastic trip and look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 4 months ago

“There was no long wait to speak to an agent when I make a call. Our agent called Jennifer was very polite , friendly and explained all aspects very well, including giving us a very good deal for the holiday. She is also very quick to reply to any queries by email which was very helpful and reassuring. Would definitely book with cruise 118 and Jennifer again”

Helpful Report

Posted 4 months ago

Dear Sheela Jani, Thank you for your wonderful feedback. We are delighted to hear that you were able to get through to our team quickly and that Jennifer provided such polite, friendly, and thorough service. It’s great to know she kept you well informed and responded promptly to your queries, helping you feel reassured throughout. We will be sure to pass on your lovely comments to Jennifer, she will be thrilled! We look forward to assisting you again in the future. Kind regards, Customer Relations

Posted 4 months ago

“This is the third time I have booked a cruise with cruise 118 and I’ve always found them to be incredibly helpful and knowledgeable. I would totally recommend using them. Well done, cruise 118!”

Helpful Report

Posted 4 months ago

Dear Simon Thank you for your review, Thank you so much for your continued support and for taking the time to share your experience! We're delighted to hear that you've consistently found our team helpful and knowledgeable on each of your bookings. Your recommendation means a great deal to us. We truly appreciate your loyalty and look forward to helping you plan many more amazing cruises in the future. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 4 months ago

“Second time i have booked with cruise 118 same as the previous booking staff very helpful and knowledgable of the specific destination .would highly recommend them”

Helpful Report

Posted 4 months ago

Dear Hefin Williams, Thank you for your continued support and for booking with us again. We are so pleased to hear that you found our team helpful and knowledgeable, and that your experience was just as positive as before. Your recommendation really means a lot to us. We look forward to helping you plan your next trip! Kind regards, Customer Relations

Posted 4 months ago

“Well I have been looking at a cruise for a while to Norwegian fjords and they all came back as too expensive. My friend who used 118 give me a call and said to try you. The very same day i spoke to Daniel he was very helpful, knew exactly what I wanted and I booked my holiday with you”

Helpful Report

Posted 4 months ago

Dear Debra Thank you for your kind review. It is great to know that Daniel was very helpful in booking your recent cruise and that your friend recommended Cruise118. We will share your review with Daniel and his manager. Thank you again for taking the time to leave your review. Kind regards Customer Relations

Posted 4 months ago

“I have been with Cruise118 for over a decade and they continue to be amazing. The customer service is excellent. You are guaranteed to get the best price deal especially if you are a loyal customer. You get to speak with real people . Not automated services like some cruise agent services I have heard about. I have booked several MSC cruises with Cruise118 and I get much better deals compared to booking with MSC direct . Even if you have any complaints with a cruise line, like I have with MSC cruise the customer relations team will step in and make sure your complaint is resolved. Helen Conway customer relations executive , David and Rebecca customer service agents have all gone over and above the call of duty. They have been professional, kind and extremely supportive . I always recommend Cruise 118 to family, friends and people I meet on cruises complaining about the price they had paid for the same cruise .”

Helpful Report

Posted 4 months ago

Dear Thelma D, Thank you so much for your incredibly kind and detailed review, and for your loyalty over the years. We are absolutely delighted to hear how consistently positive your experiences have been with our team. It is wonderful to know that you value our personal service, competitive pricing, and the support we provide when it really matters. Helen, David, and Rebecca will be truly touched by your recognition, which will be very much appreciated. Your continued trust and recommendations mean the world to us, and we look forward to helping you with many more cruises in the future. Warmest regards, Customer Relations

Posted 4 months ago

“The booking process was dealt with very professionally, knowledgeable staff who were very friendly and helpful. Nothing was too much trouble for them and put my mind at ease. I will definitely be using them again soon”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Jacob recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Spoke with Andrea, she was more than happy to price a couple of cabins, to find which suited, not only us, but our pocket . Andrea also provided costs for a couple of other cruises and advised us of the benefits of each cruise, again helping us to find the cruise that suited us the best…..Patience as always, as we chose Thank you excellent customer service”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your review, We are happy to hear that Andrea took the time to explore different options with you and helped you find the cruise that best suited both your needs and your budget. Her patience, knowledge, and dedication to providing excellent service are exactly what we strive for, so it’s wonderful to see this reflected in your experience. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 4 months ago

“Excellent service from Natasha .. she was professional, friendly and very knowledgeable.. Really enjoyed talking to her. I even booked with her despite getting a slightly cheaper offer”

Helpful Report

Posted 4 months ago

Dear Linda Thank you for your review, We are very happy to hear that Natasha provided such excellent service and that you enjoyed speaking with her. Her professionalism, friendliness, and knowledge are things we’re really proud of, so it’s wonderful to see that reflected in your experience. It means a great deal that you chose to book with her, even when there was a slightly cheaper option available. Once again thank you kindly for your review it is very much appreciated. Kind Regards Customer relations

Posted 4 months ago

“Absolutely brilliant service from Hannah. She was very helpful and very informative. I would definitely book with Cruise 118 again.”

Helpful Report

Posted 4 months ago

Dear Carol Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Hannah recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“Scarlett was a great help and got us a very cheap price. 5 star service”

Helpful Report

Posted 4 months ago

Dear Jacky, Thank you for your lovely feedback. We are so pleased to hear that Scarlett was such a great help and found you an excellent price. She will be delighted to hear your kind words! We hope you have a fantastic trip and look forward to helping you again in the future. Kind regards, Customer Relations

Posted 4 months ago

“very nice sales woman ,”

Helpful Report

Posted 4 months ago

Dear Valued Guest, Thank you for your kind feedback! We are so pleased to hear you had a positive experience with our sales team. We will be sure to share your lovely comments with them, it will mean a lot! Kind regards, Customer Relations

Posted 4 months ago

“professional and friendly as usual. why would you go anywhere else”

Helpful Report

Posted 4 months ago

Dear Guest Thank you for your 5 star review, Cruise118 are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Katie recently. Once again thank you for your review it is very much appreciated. Kind Regards Customer Relations

Posted 4 months ago

“WE WISHED TO BOOK ONE CABIN FOR MY WIFE AND ME AND ONE FOR MY SON. ON LINE IT WAS NOT ABLE TO BOOK AS ONE TRANSACTION. I CALLED THE SALES REP AND SHE COULD ONLY BOOK MY SONS CABIN AT THE ON LINE PRICE AND I HAD TO BOOK MY CABIN ON LINE AS SHE COULD NOT GIVE ME THE ONLINE PRICE, ABSOLUTELY RIDICULOUS. SALES REP VERY HELPFUL. DEFEATED THE OBJECT WE GOT TWO SEPARATE BOOKINGS.”

Helpful Report

Posted 4 months ago

Thank you for your review and for highlighting both your experience and the assistance provided by our sales team. We’re pleased to hear that our colleague was helpful, but we’re sorry for the inconvenience caused when trying to book both cabins in a single transaction. We appreciate how frustrating this must have been and understand that it detracted from what should have been a straightforward process. Your feedback is important and has been shared internally so we can continue to improve how we support multi-cabin bookings across both online and agent-assisted channels. We do hope this experience has not deterred you from booking with us again, and we’d be delighted to assist you in the future. Kind Regards Customer Relations

Posted 4 months ago

“Customer service excellent over telephone”

Helpful Report

Posted 4 months ago

Dear Russ, Thank you very much for taking the time to share your feedback. We are delighted to hear that you found our customer service excellent when speaking with our team over the phone. Providing helpful, friendly, and efficient support is something we take great pride in, so it is wonderful to know we met your expectations. Your kind comments will be shared with our team, who will really appreciate your recognition. If there is anything else we can assist you with in the future, please do not hesitate to get in touch. Warm regards, Customer Relations

Posted 4 months ago

Cruise118 is rated 4.8 based on 16,195 reviews