Cooleasy.co.uk Reviews

Name: Cooleasy.co.uk
Address: Unit 7, Kenfig Industrial Estate Margam, Port Talbot, Margam
Rating: 4.68

4.7 Rating 260 Reviews

92 %

of reviewers recommend Cooleasy.co.uk

4.7

Based on 260 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7, Kenfig Industrial Estate Margam, Port Talbot
Margam
SA13 2PE

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Cooleasy.co.uk 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warranty not honoured Ordered air conditioning unit from this company and it developed a fault within 12 months company ignored me and did not honour the warranty if you know the unit was only eight months old this company is a bag of manure keep away you've been warned And the phone lines don't work and they do not reply to any emails”

Helpful Report

Posted 1 week ago

“Misleading information on the website resulting in an order being cancelled and no confirmation of refund and told it will take 28 days anyway. Not impressed at all with the way I was spoken to by the customer service team.”

Helpful Report

Posted 2 years ago

“I obviously missed that you cannot install this yourself, so I had a call and email informing me that I am not permitted to instal it myself, I mistakenly thought it was a sealed system and that I could install it myself, sadly that’s not the case, maybe this should be made clearer at the point of purchase.”

Helpful Report

Posted 3 years ago

Hello Anonymous, We are not sure which system you are writing your review regarding? This review sounds like it is product specific, rather than a review of our company? All air conditioning is governed by legislation in regards to the refrigerant. We would always encourage contacting us before placing an order to discuss the regulations and ensure that you have an F-Gas registered engineer ready for your installation.

Posted 3 years ago

“Couldn't place an order online due to address formatting issue, placed it over on the phone, item never showed up. Chased them up only to be told that they didn't send it out, and it had since gone out of stock and they were not going to get any more in. No apology offered, nor was an alternative model.”

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Posted 3 years ago

“I was very disappointed to find the courier had lost and damaged my compressor when I asked if my warranty would still be valid if I used the batted compressor the answer was yes but when I asked if I would be compensated for the inconvenience of having a damaged item the answer was NO which I was very disappointed about because I am very sure that Easycool will be claiming from the couriers insurance!!!”

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Posted 5 years ago

“not what was advertised ,was told plug in and go no instructions had to down load, instructions not very clear, I am going to have to get an electrician , and more so aircon engineer now told have to buy lead and plug , £500 now runs to at least £700 would not buy again from this company, sooner buy and have it fitted”

Helpful Report

Posted 5 years ago

“It is very hard for me to give you a proper review as you took my payment on Thursday morning and you sent me this to give you a review on Saturday but I have not received any goods or any conformation to say it has been dispatched Very poor”

Helpful Report

Posted 7 years ago

Dear Mr Stace and email was sent to you on 10 March 2017 at 08:52 confirming your order has been shipped please check you spam filter.

Posted 7 years ago

Cooleasy.co.uk is rated 4.7 based on 260 reviews