Cooleasy.co.uk Reviews - Read 246 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7,
Kenfig Industrial Estate
Margam,
Port Talbot

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Cooleasy.co.uk 5 star review on 13th August 2020

Mrs A Smith

Cooleasy.co.uk 5 star review on 5th June 2018

tony dumble

Cooleasy.co.uk 2 star review on 6th July 2018

Bruno Ranginha

Cooleasy.co.uk 1 star review on 29th July 2018

Richard Jeffery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my new air con unit arrive within 24hr
works very well and a great price for a British made unit.”

Posted 3 months ago

Thanks for leaving a review Chris :)
Which unit did you purchase? It will be good to let others know how good the product is...

Posted 3 months ago

“I decided to order from Cooleasy because they had a range of different brands to choose from and the prices were reasonable. They were also honest - another website showed they had a unit in stock, but when I messaged them, they didn't and weren't expecting it for a while...

I ordered a DolceClima Compact 8 portable unit and received it the next day - which I was sooooo grateful for!

I needed to call Cooleasy and half expected to be in queue for an hour... but got through straight away. Spoke to Jonathan a couple of times and found him friendly and helpful.

I've already recommended Cooleasy to a couple of friends looking for AirCon units and, if we decide to get another unit for downstairs, we'll get it from here.”

Posted 3 months ago

Mrs Smith,

Thank you so much for the kind words! It's nice to know that even in our busiest period, we are still doing a good job and putting the customers first.
Thank you for the recommendations too...

Posted 3 months ago

“I obviously missed that you cannot install this yourself, so I had a call and email informing me that I am not permitted to instal it myself, I mistakenly thought it was a sealed system and that I could install it myself, sadly that’s not the case, maybe this should be made clearer at the point of purchase.”

Posted 3 months ago

Hello Anonymous,

We are not sure which system you are writing your review regarding? This review sounds like it is product specific, rather than a review of our company?

All air conditioning is governed by legislation in regards to the refrigerant. We would always encourage contacting us before placing an order to discuss the regulations and ensure that you have an F-Gas registered engineer ready for your installation.

Posted 3 months ago

“esay site to use , competative prices & free delivery”

Posted 4 months ago

Thank you for the review Dean, we are glad you had a smooth transaction

Posted 3 months ago

“Very helpful and informative with questions asked about the product and delivery. Thank you”

Posted 5 months ago

“It's cool but it takes a little time to work through the whole room.”

Posted 6 months ago

Hello,
Would you mind stating what product you purchased?
Thanks

Posted 5 months ago

“Couldn't place an order online due to address formatting issue, placed it over on the phone, item never showed up. Chased them up only to be told that they didn't send it out, and it had since gone out of stock and they were not going to get any more in. No apology offered, nor was an alternative model.”

Posted 6 months ago

“Buyer Beware !
Sitting here in my perfectly cooled office, I find it hard to remember the difficulties Ive had to endure over the last 3 weeks.
I purchased a Comfee split air conditioner from this company and it was shipped without gas. The company refused to help or believe me and insisted on speaking to the engineer who commissioned the unit. Unfortunately this friend of mine was unwilling to give his F gas certificate number as he did not want his employer finding out he was doing jobs on the side. So beware, you will have to pay extra for a nitrogen leak test and for filling with R32 refrigerant.
Its a shame because the air conditioning machine is very good.”

Posted 6 months ago

Im sorry you feel this way and dont agree with the UK law but if you will not supply us an F-gas installation document or even let us speak to the installer then there is nothing else we can do. We did tell you we would be discrete and not even ask his name but you point blank refused.

In this industry there are regulations we have to abide by. We are still more than happy to help you if your installer is willing to talk to us.

Posted 6 months ago

“Excellent customer service, no quibble refunds, prompt delivery and great telephone support.”

Posted 7 months ago

“I had an issue with my first unit, and Neil was super helpful in sorting everything out for me and getting a new unit delivered. Appreciated the great service and the good communication from the company in general.”

Posted 7 months ago

“Never ordered air conditioning products before so, to a newcomer, an expensive and complicated purchase. Spoke with Jonathon who provided friendly, helpful and non-pushy product advice on what would be the most suitable product for our needs. He arranged for a local installation engineer to contact us. 8 days from initial phone call we placed the order and again spoke with Jonathon: would endorse other opinions about good customer service - thank you.”

Posted 7 months ago

“This is the second time we have ordered air conditioner from Cooleasy. They were incredibly helpful with the technical aspects both times and a very personable service. Delivery both times was fast in a few days and arrived undamaged. I am most immpressed with their service.”

Posted 7 months ago

“Excellent customer service, fast delivery and very happy with service.”

Posted 7 months ago

“Great service from start to finish. Really good advice and unit arrived when stated.”

Posted 8 months ago

“Bought a Comfee 2.6kw air con unit for the bedroom - excellent price when you consider we recently had a quote from a professional to supply & install at £1,300 plus vat - not too bad, BUT, he wanted another £1,400 to install a second unit in the room directly above - 2 v simple installs - 1 days work and the units and parts would be say a total of £1,300 max so £1,400 for a days work - where is the economy of scale and an honest days work for a fair price?

We are experienced DIY'ers but have never done air con before, hubby has limited car air con experience and electric experience so once we found the easy install units at Cooleasy, we thought we would try one unit, the worst that could happen is we have to pay to have it re-gassed.
The instructions from the manufacturer are both wrong (in parts) and hard to understand ...however, with some v prompt responses to queries from various staff at Cooleasy (Mike & an installer) we did it, it works great & the unit is v quiet and works well. We are so happy I just ordered another 3.5kw unit for the bedroom above and I have no doubt that will be easier & much quicker now we have done one.
Probably too difficult for someone with no DIY experience but otherwise, doable.
Thanks guys”

Posted 1 year ago

“Have used cooleasy twice and would certainly use again. Good price with amazing service _I placed order online and within the hour had a phone call to say the item was being dispatched and would be with me the day after_and that's exactly what happened _exactly what all customers want”

Posted 1 year ago

“Excellent Service. Ordered a Vision 3.1 System over the weekend and received a call on the Monday to say it would be delivered on the Wednesday.
Driver called 30 minutes before he delivered and I received it before 11am.
Installed it on the Friday after a quick call to technical regarding removing a couple of wing nuts, which was answered promptly and accurately.
Easy install and all working fine.
Brian F”

Posted 1 year ago

“Delivery came in two parts
Due to unknown reason but second part of delivery was dealt with expediantley when told of missing item.

On opening accessories box items for drain (tubing) was missing
Have cobbled together a make do pipe until I can locate a pipe locally.

Advert suggested the AC was Toshiba but no Toshiba badging anywhere
Only badge engineered generic labels so still not not aware of main manufacturers components.”

Posted 1 year ago

“Team were helpful in helping me select the right air conditioner, the goods arrived when they should. Couldn't really ask for me.”

Posted 1 year ago

“This is my 3rd purchase from cooleasy and can throughly recommend this company. They also helped with an fgas engineer to commission the unit”

Posted 1 year ago

Cooleasy.co.uk is rated 4.69 based on 246 reviews