Cooleasy.co.uk Reviews

Name: Cooleasy.co.uk
Address: Unit 7, Kenfig Industrial Estate Margam, Port Talbot, Margam
Rating: 4.68

4.7 Rating 260 Reviews

92 %

of reviewers recommend Cooleasy.co.uk

4.7

Based on 260 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

08004580101

Email:

sales@cooleasy.co.uk

Location:

Unit 7, Kenfig Industrial Estate Margam, Port Talbot
Margam
SA13 2PE

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Cooleasy.co.uk 5 star review on 13th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great products, speedy delivery would recommend 100% Well done”

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Posted 6 years ago

We are sorry for the delay in getting your order out but almost everyone in the country was trying to purchase AC units at the same time over a 5 day period. We did try and call all the customers to tell them the delivery would be late as we physically could not get them on the trucks but im sure we missed a few calls.

Posted 6 years ago

“Very kind and helpful staff, quick delivery”

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Posted 6 years ago

“Great service and great piece of kit”

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Posted 6 years ago

“Order process was easy,Delivery as promised and ontime,customer service was very good,would order again from Cooleasy any would recommend.”

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Posted 6 years ago

“Good price and free delivery.”

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Posted 6 years ago

“Excellent service and good customer relations.”

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Posted 6 years ago

“Fantastic service from cooleasy. Dedicated support staff on the phone. Installation instructions for installing their air conditioning units are absolutely brilliant.Would recommend them to anyone looking to purchase air conditioning equipment.”

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Posted 6 years ago

“Fantastic service and customer care. Fitting the air conditioning unit was fairly trouble free, You do need reasonable DIY skills to manage it, but the installation instructions are excellent, so no worries for the compotent Diyer. Would recommend cooleasy to anyone looking for an air conditioning unit and would definitely use them again in the future.”

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Posted 6 years ago

“Cool Easy are extremely helpful, Chris bent over backwards to help source and get delivered the part we required. Fantastic customer service and follow up. We are really impressed and would not hesitate to recommend them. Customer Service at its best.”

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Posted 6 years ago

“Quick concise answering of my questions, a DIY installer... might want to fix the roof in your warehouse though, quite a lot of bird poo on my box! Feet on the condenser were slightly damaged, but i bent back into shape and painted them over... More a fault with the manufacturer packaging than the seller. So far happy with the unit.”

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Posted 7 years ago

“So easy to install we had it done in 3 hours. The service from the suppliers was excellent, had a couple of bits ordered wrong but they call you to let you no you have ordered wrong bits, brilliant service. Will defenently order again.”

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Posted 7 years ago

“Excellent customer care experience from Chris, he answered all the questions I asked and if he didn't have the answer he spoke to somebody who did and got back to me. He went as far to contact me the following morning to tell about delivery days. Well done Chris, I just hope I get the same service from the Installation team.”

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Posted 7 years ago

“It is very hard for me to give you a proper review as you took my payment on Thursday morning and you sent me this to give you a review on Saturday but I have not received any goods or any conformation to say it has been dispatched Very poor”

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Posted 7 years ago

Dear Mr Stace and email was sent to you on 10 March 2017 at 08:52 confirming your order has been shipped please check you spam filter.

Posted 7 years ago

“Modified rapture (as G&S put it). It works, but is completely different to the picture of the one I ordered. That looked exactly like the old one. I think it's very expensive for a simple electronic device, but there we are. Quite frankly the postage and packing was extortionate. £12.50 for a Jiffy bag!”

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Posted 7 years ago

https://www.cooleasy.co.uk/categories/accessories/component-parts/universal-remote-control-unit.html Description does say actual item may vary to the picture. The jiffy bag is not the expensive bit its the guarantee next day delivery via courier up to 10kg in weight. Thanks Customer Services

Posted 7 years ago

“Split DIY AirCon arrived quickly. Still boxed. hopefully easy to install, and long life”

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Posted 7 years ago

“not very happy with after service charged £310 for call out to tighten one nut and refill coolant after some phoning round did get this reduced to £210 which I think is a rip off”

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Posted 7 years ago

Hi Steven, Im sorry you feel our service was overprices but its at least 3 hours driving, approx 3 hours work and £80 of refrigerant & £28 of Oxygen Fee Nitrogen for pressure testing. That works out at just over £33 per hour. Also the tools to get this type of job done is over £3000 worth.

Posted 7 years ago

“After doing loads of research online on what air con unit to buy for heating an annex, I gave Cooleasy a call to discuss my findings, as they had some pretty competitive prices online. I spoke to Neil (I think!) who took the time to explain all my options, which really helped in making my final decision on which unit to buy. Back to the internet to get the cheapest price and it came down to two companies; one of them being Cooleasy who were ever so slightly more expensive. Because of the conversation I'd had and the reassurance from Cooleasy that I could call them with any questions that I might have, I decided to purchase the unit from them. It turned up the next day and, thanks to the advice and guidance, it's now working brilliantly heating the annex at a fraction of the cost of electric radiators. I'm not sure that we'll use it for cooling, given our wonderful British summers, but I'm very happy with the service I received, and was happy to pay a little bit extra for it.”

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Posted 7 years ago

“Very good response time only 24 hours from ordering to door step delivery.”

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Posted 7 years ago

“Very helpful and approachable.”

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Posted 7 years ago

“Awesome company!! Extremely helpful with genuine advise and help, I'll definitely use them again. Andrew”

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Posted 7 years ago

Cooleasy.co.uk is rated 4.7 based on 260 reviews