Connect 2 Cleanrooms & Cleanroomshop Reviews

Name: Connect 2 Cleanrooms & Cleanroomshop
Address: Riverside House, Forge Lane, Halton, Lancaster, Lancashire
Rating: 4.91

4.9 Rating 1,057 Reviews

100 %

of reviewers recommend Connect 2 Cleanrooms & Cleanroomshop

Company Reviews

Metrics

Info

4.9

Based on 1,057 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Connect 2 Cleanrooms & Cleanroomshop:

Connect 2 Cleanrooms create modular cleanroom solutions for critical environments. Cleanroomshop.com provide consumables and equipment for cleanroom use.

Visit Website

Phone:

01524 812899

Email:

enquiries@connect2cleanrooms.com

Location:

Riverside House,
Forge Lane, Halton,
Lancaster
Lancashire
LA2 6RH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started chat 5 mins ago still awaiting a first response.”

Helpful Report

Posted 3 years ago

“Poor customer service, they cancelled my order without informing beforehand or attempting to even offer alternatives. I have forged new business relations with more reputable companies as they have excellent customer service. Cleanroomshop will not put your needs first so I would avoid. I am only putting this on reviews because I have raised a complaint and despite saying a I would get a reply from someone in charge, I have heard nothing!”

Helpful Report

Posted 5 years ago

We are sorry that you are unhappy with the service provided. As we are a reseller, our order fulfilment is subject to the capacity of our supply chain and your order in January contained PPE products that were affected by the global shortage of supply caused by the coronavirus outbreak. As the situation evolved, we were left with no choice but to cancel orders and refund customers. We are pleased you have been able to source the goods you needed elsewhere.

Posted 5 years ago

“I have ordered masks and paid immediately. I asked my card issuing bank, and I was told that the money has been transferred to your company. But suddenly your company told that, to avoid fraudulence, you would refund my payment and require me to repay by a bank transfer. That will incur an extra 2% service charge from my credit’s bank. The CS communicating with me could not explain clearly the rationale. I feel confused why my payment has to be refunded although you have received my payment. This caused extra cost and inconvenience to your customers.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are unhappy with your recent experience with Cleanroomshop. We have recently experienced a high number of attempted fraudulent card payments on orders containing facemasks and so, unfortunately, emergency measures have had to be put in place. I’m afraid we have no control over charges issued by your bank. Apologies for the inconvenience caused to you.

Posted 5 years ago

“Sales staff are unhelpful and unbothered. Taking over a month to confirm if they can do the job or not. They don't want to install curtains. Just want to sell them. Not willing to install or even be honest by saying "We can't do this job, sorry". Wasting customers time by saying we'll get back to you but don't. I've been trying to chase them up for over a month.”

Helpful Report

Posted 5 years ago

I am sorry that you felt our service levels fell short of your expectations. Due to the nature of retrofitting equipment that does not form part of a complete solution provided by ourselves, our options are sometimes more limited in what we can offer. Should you wish to contact me directly to discuss this further then I am available at helen@connect2cleanrooms.com Many thanks, Helen Tebay Consumables and Equipment Manager

Posted 5 years ago

Connect 2 Cleanrooms & Cleanroomshop is rated 4.9 based on 1,057 reviews