Confused.com is a price comparison website specialising in insurance and financial services. Confused.com is the first & longest-running UK insurance comparison site.
“Overall service and comparison service great finding the cheapest quote, but constant calling to ask how I was getting on with finding a quote was annoying, even after purchasing a quote through Confused.com. Marketing team also called when I unticked the call me box.”
“Confused.com is excellent. Cannot fault it. Always give the best deals. I’ve been using them for years. Only 3 stars because their tv adverts are so damn irritating.”
“Confused is OK. I usually check on the site when renewing insurance. I rang the insurer to ask some questions and she then collected my information from Confused so that we could close the deal on the phone. Confused did not seem to know that since they kept sending e-mails saying "not much time to renew your insurance" "only a few days left" etc. when I had already done it all. A bit tiresome when their site surely must have noted that the insurer collected all the details.”
“Online systems don't work for all industries. Dealing an d interacting with individuals is a far better experience. Nothing worse than been targeted by email follow ups and tele marketers after the event”
“Having completed an online transaction i.e avoiding sales person, I got a phone call from Confused.com. They proceeded to go through what I had already seen on my screen. Very annoying to be treated as if incapable. Also if I needed to speak to someone, I would have looked to buy by phone and online.”
“The boxes that are ready completed are confusing as I thought you must know it was about me when it wasn't and resulted in the wrong information being sent to the insurers about my No claims . This has cost me more in the end .”
