Complete EPC Reviews

Name: Complete EPC
Address: 99 Middlesex Street, LONDON
Rating: 4.97

5.0 Rating 1,061 Reviews

100 %

of reviewers recommend Complete EPC

Company Reviews

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5.0

Based on 1,061 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Complete EPC:

Complete EPC are your leading One Stop Service for both Commercial and Domestic / Residential Energy Performance Certificate's (EPC's) If you are selling or buying, renting or leasing, landlord or tenant, estate agent or solicitor, we offer Commercial & Domestic / Residential assessments combined with a competitive service.

IF YOU HAVE ANY QUESTIONS. PLEASE CALL US ON 0800 917 4026

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Phone:

0800 917 4026

Email:

info@completeepc.co.uk

Location:

99 Middlesex Street
LONDON
E1 7DA

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Complete EPC 1 star review on 18th April 2023

Mr Mayur Kot****

Complete EPC 2 star review on 10th March 2022

Anony****

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an EPC of C before and now after even further work on energy efficiency on the property, I had a rating of E. It felf as if the company is looking for further business once government introduces minimum standard of C in 2028. I will not recommend this company to any landlord.”

Helpful Report

Dear Mr Mayur Kotecha, I’m sorry that you felt that the EPC rating was not what you were were expecting, but unfortunately when you done your refurbishment, you decided to take out the storage heaters which were in the property previously as stated in the last EPC and you have now change them to a direct acting electric heaters. These kind of heaters are not energy-efficient in mid 70s properties as a cavity wall has very limited insulation. These type of direct acting room heaters are only recommended for 2000 onwards properties with highly insulated walls. Due to the fact that you never got professional advice when installing these products you have now consequently made your property less energy-efficient. Direct acting heaters causes a lot of CO2 in your scenario as there is limited insulation and therefore it will take a lot longer to heat the room area, which obviously we are trying to reduce high usage on electricity which produces CO2, but worse than that your tenants bills must be very expensive now due to the fact that these are not energy-efficient and score, very poor. My professional opinion is that you should reinstate the storage heaters and make sure that the meter is a duel rate (Daytime and night time). You also have a very large unheated communal corridor, which consequently you have a lot of heat losses in his property. Kind regards COMPLETE EPC

“I would not recommend this company to anyone. The assessor who issued my EPC certificate was extremely rude when I simply queried the results of his energy efficiency assessment. I ended up filing a complaint with QUIDOS, the energy Assessor Accreditation and Certification body, who then failed his initial assessment. The energy efficiency rating for my property has now improved as a direct result of a quality audit that was completed by QUIDOS. The energy assessor of Complete EPC has not bothered to apologise for his inaccurate assessment and extreme rudeness. _______________________________________________________________ In response to the reply that I received from Complete EPC with regard to my review of 19th June 2019, I was never rude nor did I ask for my EPC certificate to be changed to a C grade. I simply had doubts about the assessment, which I queried in an email and the response I received was the energy assessor shouting down the phone at me demanding my bank account details to refund his fee and threatening to remove my EPC certificate from the register. He bluntly told me that he was a very busy person and didn't have the time to go over the points in my email. Why would Complete EPC respond to my review saying that I was rude to the energy assessor and other members of staff when that was never the case? It's just unbelievable how far they can go with their lies instead of apologising! I had no interaction whatsoever with any members of staff apart from the energy assessor and I was never rude to him. At no point did Complete EPC "strongly recommended" for me to contact QUIDOS, the accreditation body, as they claim in their response. That is another lie. I was in shock and in disbelief by the manner in which I was spoken to, and it was at my own initiative that I decided to contact QUIDOS. It was the Technical team of QUIDOS, who answered my queries and advised me to send a written complaint to them. Even QUIDOS confirmed that the energy assessor of Complete EPC came across to them as "uptight" and "brash" over the phone. QUIDOS thanked me for my written complaint and confirmed that a decision was taken to carry out a quality audit on the EPC. They confirmed that they would involve the Energy Assessor to collect all the evidence gathered on the date of the assessment. After looking at all the evidence, QUIDOS wrote back to me confirming that the quality audit carried out on my EPC certificate came back as 'a fail'. They then directed the assessor to relodge the report with specific changes. Thanks to QUIDOS I have now an accurate certificate that properly reflects the energy rating of my property, gaining one additional star for my main heating, two additional stars for my hot water rating, and my estimated energy costs for the property and energy efficiency rating have both improved. I took the time to write my review on this portal to expose the awful experience I had with Complete EPC. They have demonstrated to be not only highly unprofessional, but LIARS as well. _______________________________________________________________ Complete EPC initially responded to my review with their very distorted version of events. They have now decided to change their response by removing the majority of their original comments...”

Helpful Report

We have 100's of reviews and feel you were trying to get a better rating for your property by being aggressive and trying to cause problems. This matter has now been resolved from all parties. PLEASE SEE THE ADDITIONAL REVIEWS THIS PERSON HAS MADE. https://uk.trustpilot.com/users/5ca62f799b19aa408773605d

Complete EPC is rated 5.0 based on 1,061 reviews