“Easy to use website and I quickly managed to locate what I was looking for, got a reply to my query quickly and after ordering my good arrived the next day as advised. Covers are of fantastic quality and warranty card activated. Great service, thank you”
“Product (cushion bags) seems good but the first parcel was lost in the post. Customer service were slow to, or didn’t, respond to emails/phone messages chasing the missing delivery but when I spoke to someone he was very helpful and sent replacements on next day courier delivery, as I wanted them urgently”
“Very pleased with service provided by ClearSpell. Communication was great & product / packaging perfect. Only issue was with the courier, so delivery was a few days later than expected.”
“Clearspell specifically state that the cover I ordered will fit the Titchwell 4 seater dining set. When both arrived and I had assembled the furniture, I read the dimensions on the Clearspell cover package and realised it could not possibly fit the furniture. I checked the Clearspell website. The same, too small, dimensions were repeated there, more than once. I didn't bother to open the cover, but contacted Clearspell for a refund and returned it. Clearspell was , at first, a bit indignant and said that the cover was made by the company who made the furniture set, so I contacted them and they told me that the dimensions of the cover are 200 x 150 x 95. Clearspell says the cover is 160 x 145 x100. Clearspell has refunded me and said they would take this cover off sale till they have established what went wrong. This was a week ago and the cover is still for sale on their website, still with the same wrong measurements - so buyer beware! It (probably) will fit the Titchwell set but will (probably) not be the dimensions Clearspell gives, if you are ordering it to fit something else. It's a shame as it looks to be the best quality/design/value - if buyers could trust the measurements given, (which I think is pretty crucial for this type of product!)”
Many thanks for your review. Unfortunately, the measurements were listed incorrectly on the website, as stated in this review. The product remained on sale due to an inventory error and has now been corrected. Sorry for any inconvenience caused.
Kind Regards, Clearspell
“Very disappointed, the cover blows off even in the mild winds. Nothing to fasten it down with, could do with straps around the bottom so you can fasten it to the chair legs. Surely Clearspell can design a better cover fit for purpose. not cheap at £52 feel has though we have wasted our money.”
Thank you for your feedback, the cover is too short for the garden furniture you have. You require a higher cover or you cannot securely pull the cord under your chairs. Please kindly contact me to arrange and exchange for the correct size cover or a refund if you prefer. Many thanks
Thank you for your feedback. I’m sorry that the product or service did not meet your expectations. I have emailed to try and find out why it was a bad experience but not yet had a reply. Please kindly contact me to resolve any issues that you may have.
Thank you
“The service was good in terms of speed of delivery and notifications, however, the product itself that I paid 99 quid for, is not good.
See below for review of the cover!”
