Central Chiropractic Clinic Reviews

Name: Central Chiropractic Clinic
Rating: 4.72

4.7 Rating 65 Reviews

94 %

of reviewers recommend Central Chiropractic Clinic

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4.7

Based on 65 reviews


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About Central Chiropractic Clinic:

Coventry Central Chiropractic, Physiotherapy and Sports Injury Clinic provides IDD Therapy, Shockwave Therapy, Low Level Laser Therapy, Digital-X-ray facilities, Diagnostic Ultrasound Scanning.

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Location:

12, Park Road, Coventry
CV1 2LD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attention today due to ankle and foot pain. Without proper preparation I had neck and spine manipulation. There was no discussion around the potential risks around neck manipulation or about treatment being given My foot issue was addressed and some treatment given. In a lot of pain in neck now that wasn’t there before.”

Helpful Report

Dear CW Thank you for making me aware of the discomfort you are experiencing following the examination and the treatment. Let me assure you that this is a very common and short-lived reaction to spinal manipulation the rationale and likelihood of which we discussed during the report of findings following physical examination and to which you gave your explicit consent. May I stress that the review you have put is somehow misleading as it implies you received treatment you did not consent to. It is an established routine practice to ask patients whether they are OK to proceed with each adjustment, especially during the initial treatment. While it is understandable for some people to feel overwhelmed during the initial consultation (and you confirmed that in the phone conversation we had on the following day), I struggle to understand why you didn't indicate that you were uncomfortable with the adjustment when were asked in the room. (and you were asked at least 3 times). While respect you're declining an appointment at no cost to address the neck ache and further treatment plan, I would suggest that you voice your opinion/doubt when asked directly rather than giving consent and expressing your misunderstanding publicly few hours later. Maria Kibkalo

“Attended this clinic with my father, for his ongoing back pain. I am completely baffled as to why customers are singing Maria`s praises regarding this money grabbing clinic. Maria was abrupt, short tempered, sarcastic and very unprofessional and really needs to question her non-existent personality. Roy on reception needs to book himself on a life long customer service course. Manners cost nothing and a smile goes a long way. There is only one word to sum up this clinic. "Once bitten, twice shy"!”

Helpful Report

Dear SP Thank you for the review. As a business, we always value the feedback from the patients, especially the one which highlights potential weaknesses and helps us to improve the standards of care for others. I am very sorry your experience of the clinic fell short of the expectations and am extremely grateful for your constructive suggestions. I must have been preoccupied with giving care to your parent and completely misjudged your state which found its reflection in the review. As to the monetary side you mentioned - we are the only chiropractic clinic in Coventry that doesn't practice booking patients for the "treatment plan" of multiple sessions on the first visit. . The progress of each case is reassessed constantly during each appointment thus making treatment course a lot shorter in comparison to other clinics. We also include multiple treatment modalities in the price of the same session (such as K-laser) rather than getting patients to come for a separate appointment thus further reducing the cost of treatment so more people can benefit from the care. Again - thank you for the feedback which would enable us as a clinic to provide better care for other patients. With gratitude Maria

“I was getting treatment by Maria and to be fair she did initially seem really nice and I thought I was in good hands however it couldn’t be far from the truth. I now realise it was all about being sweet to my face and taking my money, it took her nearly 12 sessions to sort out my lower back pain but other chiropractors can sort this out in a couple of sessions, every session she was putting laser into my back just so you know laser treatment costs more money and whether it was really needed I don’t think so, I was basically being overcharged. On top of everything she gave me a new upper back injury and then tried to deny it, no apology offered, no remorse of action and after it happened she gave me a free session to take a look at it but since time passed it got worse and despite taking so much of my money she didn’t want to treat me because patient care and loyalty is not high on their list of priorities, when I tried to call them to get help from them, my response was met by her husband Roy the receptionist who was obnoxiously rude and am now in process of making a complaint to the general chiropractic council against them for unethical conduct and abusing patient care and trust and i am also seeking legal advice.”

Helpful Report

“After a severe arm surgery Requiring 30 stitches and not wanting to put any more pressure on the NHS, I decided to get therapy from these guys. First session of k-laser went well, I was told I need to book in another 3 sessions at least for the nerves and tendons to fully recover which I agreed too. My next appointment was booked in for today at 6pm (31/07/2020) I booked time off work to make the appointment. Got there at 5.45pm, however the doors were closed and after waiting outside for at 20 mins realised there was no one there. Not impressed as it cost me money from taking time off work, also I’m a private paying member so not getting the treatment on insurance.”

Helpful Report

Central Chiropractic Clinic is rated 4.7 based on 65 reviews