Carbeth Plants is an independent business from Scotland with over 20 years experience in plants and gardening. We strive to deliver the best plants, trees, gifts and more direct to a customers door for the best prices.
“Shocking! The wallflowers I ordered arrived in a terrible state and had to be thrown in the compost! I have written a complaint and sent a photo, but no reply as yet!!!!”
Hi Vidas
We’re very sorry you haven’t received your order. Please could you please contact us on info@carbethplants.co.uk to confirm your order number and the delivery address? We’ll look into this immediately.
Kind regards,
Team Carbeth Plants
“Ordered same garlic, and some alliums. They could not fulfil the order for the Alliums I wanted but gave me some others instead, which was ok, but they never sent the garlic. I won’t buy from them again.”
Hi Jon
We are sorry we were unable to fulfil your order, and that the Garlic was missing. We will arrange for this to be sent out to you.
Regards
Carbeth Plants
“Very disappointing. I ordered bare root wallflowers . When they arrived the leaves were predominantly yellow!
I planted them immediately but it doesn't look like many will survive and grow”
Hi Mary
We are sorry to hear this, please reach out to the Team with your order number and they will be able to resolve this issue for you.
Regards
Carbeth Plants
Hi John
We are sorry to hear this, can you please email the details to the Team at info@carbethplants.co.uk and they will be happy to look into this for you.
Regards
Carbeth Plants
“Supplier hasnt delivered on time and the plant didnt look like the one advertised. No communication either from the supplier after my request for collection and refund”
Hi
Thanks for your feedback.
We are sorry that the carrier did not adhere to the next day delivery promise, we can see that the Team refunded the cost to you.
A replacement was offered, however we have had no reply to our email dated 15th oct. We look forward to your reply for us to resolve this matter for you.
Regards
Carbeth Plants
Hi Mark
We are sorry you were disappointed with your order. Please reach out to the Team at info@carbethplants.co.uk with the details and they will be happy to look into this for you.
Regards
Carbeth Plants
“Don't waste your time ordering Carex plants from Carbeth Plants. I ordered three and paid £20. They arrived today in a very poor condition as you can see from the attached photos. The plants are half dead and in really poor condition. They were not only expensive but totally not what I was promised. I will NEVER order anything from them again.”
Hi
We are sorry that you have been unhappy with your order, please can you email the Customer Support Team who would be happy to look into this for you. The email address is info@carbethplants.co.uk, we hope we can resolve this matter for you.
Regards
Carbeth Plants
“I have written before also sent photos, as I sent a remberance red bush rose to my sister in Lincolnshire when it grew it was white and it grew like a climbing rose neither of us are impressed as we have not heard anything back after sending email and photos v.s”
Hi
We are sorry to hear of your experience, if you are still awaiting a reply please do reach out to us again as we may have not received your email. Our email address is info@carbethplants.co.uk, we look forward to resolving this for you.
Regards
Carbeth Plants
“Unfortunately this store has decided to use the shop app and delivery service, which is absolutely shocking. My delivery was missed with no notification.
I will actively avoid retailers that use the shopify app as I’ve never had a positive experience”
Hi
We are sorry to hear that you have been unhappy, and that you had a missed delivery.
Should you need assistance regarding the delivery, please do reach out and we can look into this for you.
regards
Carbeth Plants
“Ordered strawberry plants. Half of them that arrived were dead and unable to use. Contacted them to advise and was told as I have no proof of this,they was unable to send replacement unless I paid for more. Poor customer service and wouldn’t use again”
Hi
In order for us to look into this for you, we do require images of the product that you received. Once we have this we would be happy to assess these for you.
Regards
Carbeth Plants
“Chased up order after a week of receiving tracking details because Royal Mail tracking didnt change. Told one plant out of stock so nothing had been sent. Thought Robyn had sorted it out as refund notice was sent. Neithr refund or remaining plants have arrived. Just received request to complete this review so being honest!! Hopefully refund and plants will turn but I wont be ordering again.”
“Having thought I was getting some large alium bulbs that the picture showed instead got a lot of very small bulbs and its very difficult to know where to put them because they all seem to be very similar but I don't know how they will develop. I was very upset with what I received but Carbeth won't take them back.”
“Poor. Never got the order. Didn’t get any updates. When I complained 1 month into waiting for the order. I was told there was a delay. Next day I got a Royal Mail notification telling me they were awaiting my order. This status did not change for another 10 days. Requested a refund and have received that refund.
I sadly, do not recommend this company on any level”
Hi hazel,
We are disappointed that you have had this experience, please reach out to us at info@carbethplants.co.uk and we can look into this for you.
Thank you for understanding and cooperation.
Regards
Carbeth Plants
“I must say… buying an “aloe vera” from this company was truly a masterclass in disappointment. The plant I received was so tiny I almost needed a magnifying glass to find it. Impressive how the dimensions in the description and reality managed to live in completely different universes.
To make it even better, I later bought a plant twice the size from a local garden centre for £5 less. Customer service? A few beautifully pointless emails that solved absolutely nothing. If you enjoy overpaying for miniature plants and empty replies, this is your place.”
“Sent a rosemary in a terracotta pot as a gift, it arrived broken. Was asked to prove it with photographs and then they resent just the pot! Poor service and cheeky customer service.”
Hi Julie
We’re sorry to hear you were disappointed. We request photos when issues arise so we can properly assess the problem, learn from it, and improve. Thank you for your feedback. Regards Carbeth Plants
