Buxtons Reviews

Name: Buxtons
Address: Buxtons, Coppice House, Teddesley, Penkridge, Staffordshire
Rating: 4.94

4.9 Rating 4,618 Reviews

99 %

of reviewers recommend Buxtons

4.9

Based on 4,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Buxtons:

The Midland's Leading Arborist Equipment Supplier
Arborist Supplies & Garden Machinery - Competitive prices on everything you need for arboriculture and landscaping work, backed up by our award-winning customer service. Shop online or in-store at our showroom in Staffordshire, UK.

Visit Website

Phone:

01785712397

Email:

sales@buxtons.net

Location:

Buxtons,
Coppice House, Teddesley,
Penkridge
Staffordshire
ST19 5RP

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Buxtons 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and best price.”

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Posted 6 years ago

“Service in shop is always great. First time trying service online - great, fast delivery. What more to ask for?!”

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Posted 6 years ago

“I purchased my new lawn mower through the click and collect process. There where a good range of mowers available. I selected what I wanted and was contacted when I could collect. The following day I collected my new Hayter Harrier 41, fully assembled, oiled and fuelled up for use. I was given a demonstration on the mower by the assistant. He was very helpful.”

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Posted 6 years ago

“Very quick response to request for 2 - stroke fuel, the price was sensible and not inflated unlike competitors on internet. Collection was well organised without risk in present climate. We are lucky to have Buxton’s close to do business with. Best wishes - Trevor Holmes”

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Posted 6 years ago

“Prompt delivery and the item was well-packaged and exactly what I wanted. Really good service all round!”

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Posted 6 years ago

“The website showed I could order a lawnmower which would be delivered to UK mainland. I paid and was sent a confirmation email. A few days later Buxton cancelled the order because “lawnmowers are collection only”. Why didn’t it say this clearly on the website (rather than being hidden in your terms and conditions)?”

Helpful Report

Posted 6 years ago

Hello, David. Firstly, I'd like to apologise that the collection-only nature of your chosen mower was not made clear enough for you. This is something I'm now personally working on improving. During the current COVID-19 shutdown, we're adapting our website & the services we offer to customers, in an effort to get equipment to those that need it. Part of these changes, affect lawnmowers, and how we deliver these. Due to the nature of the rapid changes to these services, we haven't had the time or resources to put individual notices on affected products, explaining what delivery options are available. However, at checkout, our website automatically lists the delivery options applicable to you and your chosen items. You choose the option, 'Collect from Showroom' from the 'Click & Collect' section. In your case, this was the only option available to you, due to your distance from us, and the size of your machine. We also sent you an email 5 mins after you placed your order to let you know we'd contact you when your collection was ready and to reach out if you had any questions. So, it's unfair to imply that it took us a few days to contact you about your order. Please understand, that we'd love to be able to offer the machine delivery to the whole of mainland UK, David, but this would be prohibitively expensive to both ourselves & you. Thank you for your feedback, it will help us improve our website for future customers. Lewis Wickes. Digital Experience. Buxtons

Posted 6 years ago

“All good.”

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Posted 6 years ago

We really appreciate your positive rating Michele. We'd like to try to make it into a full 5 stars though, what could we have done better for you? Please let us know here or via email: sales@buxtons.net. We hope to deal with you again soon. Lewis Wickes. Digital Experience.

Posted 6 years ago

“Excellent service and speedy delivery, thank you.”

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Posted 6 years ago

“Helmet is brilliant but i bought it over a year ago so i have no clue why youv only emailed me now with the phrase 'thankyou for your recent purchase' lol”

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Posted 6 years ago

Thank you for your positive review, Jordan. Apologies for the delayed email, it seems we missed you last year, so better late than never. We really appreciate the feedback, and happy to hear the helmet is still performing. All the best, Lewis Wickes. Digital Experience.

Posted 6 years ago

“Good value for money. The ladder was delivered promptly and carried to the garage. Pleased with the ladders .”

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Posted 6 years ago

“Very disappointed with the service provided. A product that I brought did not work, I emailed one of your staff members regarding this problem. Nothing has been done! I also inquired about purchasing a climbing rope and again had no response! I will not be spending another penny with Buxtons Ltd and will not be recomming any other arborists I work with. I have a sizeable budget set aside for kit each year and need a supplier that isn't just interested in taking your money.”

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Posted 6 years ago

“Excellent, quick, friendly & professional service.”

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Posted 6 years ago

“I have been using Buxtons for years. The staff are friendly and have excellent knowledge of the products. There advice is always based on your needs not cost unlike some companies I have used. There arborist department is excellent. I recommend them to all my colleagues, clients and friends.”

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Posted 6 years ago

“Fantastic service, top notch products and speedy delivery.”

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Posted 6 years ago

“Delivery on time.”

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Posted 6 years ago

“Excellent customer service, I was a first time customer and had an issue with an item I purchased, it was dealt with quickly and easily. I won’t hesitate to use Buxtons again.”

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Posted 6 years ago

“All ways very helpful”

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Posted 6 years ago

“Great company had an issue but they sorted it out perfectly”

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Posted 6 years ago

Buxtons is rated 4.9 based on 4,618 reviews