BE Offices Reviews

Name: BE Offices
Rating: 4.76

4.8 Rating 344 Reviews

99 %

of reviewers recommend BE Offices

Company Reviews

Metrics

Info

4.8

Based on 344 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About BE Offices:

The BE Offices Group includes BE Offices, BESpoke & Headspace Group.

We are the UK's leading owner provider of flexible workspace solutions in a wide choice of locations across London & the UK. Each of our business centres provide an award-winning level of service, reliable industry leading IT & a vast range of inclusive facilities including gyms, break-out lounges with high quality coffee & meeting rooms.

We are committed to offering everything growing businesses need all wrapped up in an easy, all inclusive package.

Visit Website

Phone:

02079596038

Email:

andrewi@beoffices.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not know where to start. Have been with the company for years and thing were okay until last March when we whole country went into lockdown. We missed our first even payment since we have been renting an office since 2007. We were immediately threatened with internet and phone disconnection and added stress to the situation, which was already very stressful. The whole situation was handled in a very unprofessional way. There was 0 support provided for our business. The company is wholly motivated by money. We were offered three months of repayment options after BE Offices were left with no options but provided this kind of assistance. The office building lacked staff support, and we were no provided with the service we signed and charged for. When looking for a new office, Visiting other centres made us realised that this office building in Victoria was overpriced, lacking staff support and having a dead atmosphere. We have regretted not leaving earlier and looking elsewhere. I wasn’t going to write about our experience, but the final straw is waiting for the deposit to be returned to us. It was promised to be returned as soon as possible. We are on week seven and still waiting. I have to be honest, the years of being in this centre are left with regret and disappointment. The company will now write the reply below, saying they are sorry and tried to do the best. I am sorry to say, but your best wasn’t good enough. I want to express our experience. On the final note, I want to add that the staff were great, the girls working at the centre were always very helpful and nice including the centre Manager. Samantha was the one who was there during the pandemic assisting us, and she was always very helpful. I believe the issues are with the higher ranks employees starting with the Head of Client Retention and Managing Directors.”

Helpful Report

Posted 2 years ago

“whilst the BE Euston team try their best, the building is a failure. Lifts - not enough lifts to service all floors properly; an overly large tenant that monopolises lift usage and usually at least one of the 3 lifts not operational. Add to that a heating system that is hot and cold at all the wrong times, we will struggle to bother to renew our tenancy”

Helpful Report

Posted 4 years ago

Dear client, Thank you for your review. I’m sorry to hear you’ve had a frustrating experience with both the lifts and heating at Euston, I hope you will accept our sincerest apologies. I can assure you we are trying our best to find a solution and are in constant talks with the landlord and hope to resolve it promptly and accurately!

Posted 4 years ago

“There are a few matters that I would like to talk about however for the purposes of this review I would like to keep it simple and to one. Last month my employee handed three pieces of post over to the BE employee collecting post from the 7th floor offices. Two of the letters had postage stamps on them, the third, which was Freepost and was marked as such, did not. Imagine my surprise to be invoiced for 51 pence by BE as they had inadvertently put the letter through their franking machine and were now seeking to recover the same from my company. Despite my explanations to BE as to why there was no stamp on the letter BE is insisting that they recover the 51 pence. I detail below the second to last of BE's replies: "Good morning Stephen, I hope this email finds you well. I have looked into your query and unfortunately, on this occasion, we will not be able to refund you the 51p charge for your letter sent. If you have any further questions please do not hesitiate to contact me. Thank you. Kind regards, Rebecca Saunders Administrative Assistant BE OFFICES Part of the BE group of companies 150 Minories | London | EC3N 1LS Tel: 0207 816 0606 | W: www.beoffices.com" I have been at the Minories since 2009 and in that time I can only recollect having post collected twice. All our post is stamped and mailed by ourselves. I always thought that the customer was right however I see from not only this but on quite a few occasions that BE is always right and never at fault. Your comments would be appreciated. Regards Stephen Roguski PS. I find it ironic that at the same time as above I am being requested to nominate BE for "Best Centre Award" to quote BE's email : "Dear Stephen, We are pleased to announce we will be entering the BCA for the Best Centre Award which is awarded for excellent customer service. This year we as a team have worked extremely hard to run the centre to the best of our abilities and to keep you as happy as possible. To reflect this we would like to ask if you could please fill in the attached form with two or more reasons why you think we are the best team and should win the BCA award."”

Helpful Report

Posted 7 years ago

BE Offices is rated 4.8 based on 344 reviews