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Supportive inclusive services at your wembley branch
They are friendly staff, and are very helpful and welcoming! From Kyra
Care for our business as it was theirs.
They answer calls for us and deal with our clients in a professional manner.
They listen to our requests and try to go the extra mile to help whenever is possible.
The staff who work for BE offices are excellent. They are very responsive and are always available to assist or sort out issues within their control. However as a tenant it is extremely frustrating that we have been asking for our air-conditioning to be sorted out since October last year and so far nothing has ever been done.
All the staff (cleaners, reception, security, management) are very friendly, helpful and professional at all times. Great amenities.
I am only extremely disappointed that the building will be demolished and we need to move as BE Offices Wembley has been perfect.
All issues are dealt with by Gina and Yulia within the building management's team. They are both friendly/approachable and either respond to any issue on the day and/or visit us as well. And provide frequent updates if there is a longer time scale to resolve.
We also enjoyed the Friday Treats, the Easter Egg hunt and regular invites to meet up with other tenants.
The BE team assisted our move into these offices on what was a very tight timetable from start to finish, were professional and helpful and resolved all issues on a timely basis. A very good effort.
Having had experience of Regus all I can say is how refreshing BE is - chalk and cheese. BE care and do not take clients for granted. Of course, all offices have issues but there is a pro- active attitude to try solve problems quickly. After two months we are still waiting for Regus to return our deposit - BE don't even ask for one! BE throw little extras in for nothing (decent tea and coffee, no mark up on postage), and, unlike other places we have known, do not charge a fortune for broadband - they throw a decent chunk in the price and extra Mbs do not break the bank.
Great staff, always kept clean and great perks. We were burned by a much larger serviced office provider before this. BE do what they say they are going to do and don't over promise. They also don't try to charge you at every opportunity.
Forced to sign a new contract yet again with increased rent of 5% for a tiny office, despite being promised last year there would be no increase after an outrageous increase.
Now after renewing am told that unless I pay £55 per month for every client I received a letter for e.g. once a year HMRC sent me a letter an an accountant stating that my client needs to file a tax return. Now BE said if I don't pay £55 per month per client for all my clients they will send my post back to sender.
This is the worst service provider ever. Would not recommend them to anything. The goalposts keep changing.
For the record, you have been in occupation of our Business Centre in Wembley for the last 4 years and wanted to renew. You were not forced to sign a new licence.
The increase in the licence fee is in accordance with market rates and at no point were you promised there would not be an increase. You are in breach of our rules and regulations in using the Centre as a registered office address for numerous companies and receiving post and other goods at the Centre on behalf of those companies and others which puts us at risk as we have not been able to carry out the necessary due diligence required by law on these companies. The goalposts have not moved. We continue to provide an excellent service to all of our occupiers at competitive rates. If you are not prepared to comply with these legal requirements, regrettably, you have to leave.
Posted 7 months ago
There are a few matters that I would like to talk about however for the purposes of this review I would like to keep it simple and to one.
Last month my employee handed three pieces of post over to the BE employee collecting post from the 7th floor offices.
Two of the letters had postage stamps on them, the third, which was Freepost and was marked as such, did not.
Imagine my surprise to be invoiced for 51 pence by BE as they had inadvertently put the letter through their franking machine and were now seeking to recover the same from my company.
Despite my explanations to BE as to why there was no stamp on the letter BE is insisting that they recover the 51 pence.
I detail below the second to last of BE's replies:
"Good morning Stephen,
I hope this email finds you well.
I have looked into your query and unfortunately, on this occasion, we will not be able to refund you the 51p charge for your letter sent.
If you have any further questions please do not hesitiate to contact me.
Part of the BE group of companies
150 Minories | London | EC3N 1LS
Tel: 0207 816 0606 | W: www.beoffices.com"
I have been at the Minories since 2009 and in that time I can only recollect having post collected twice. All our post is stamped and mailed by ourselves.
I always thought that the customer was right however I see from not only this but on quite a few occasions that BE is always right and never at fault.
Your comments would be appreciated.
PS. I find it ironic that at the same time as above I am being requested to nominate BE for "Best Centre Award" to quote BE's email :
We are pleased to announce we will be entering the BCA for the Best Centre Award which is awarded for excellent customer service. This year we as a team have worked extremely hard to run the centre to the best of our abilities and to keep you as happy as possible. To reflect this we would like to ask if you could please fill in the attached form with two or more reasons why you think we are the best team and should win the BCA award."
Well located offices, with great facilities and very pleasant staff where no request is too great. The IT infrastructure is slick, the quality of the furnishings and meeting rooms is high and reflects well on our firm when clients visit. We've been in BE's Minories centre for 18 months and are very happy here.
Courteous and professional service.
So far I am not impressed. You have sent our mail back and Emma is getting nowhere getting this set up. what can we do to correct the problem here.
BE offices are really friendly in helping startup entrepreneurs. They are always be there in need. I won't hesitate to recommend.
There are always problems, wherever you are, but the difference here is the support team...Sarah, Joely and the team are on hand to help and they always go the extra mile with a smile no matter how trivial or annoying the request might be! A problem is not a problem for long if you have the right people with the right attitude to solve it.
We find our centre team very professional and extremely helpful. The centre itself is always clean and tidy and the cleaning team are also very friendly.
The refurbished reception area looks really good and gives a good impression on our visitors.
Lovely staff, offices priced as usual in London, shame about the poor broadband speed and lack of alternative high speed availability in the City.
Great building to work in. Always looking after the staff with event days such as Wimbledon, the Olympics.
Nothing ever too much for the staff in the BE Office with help in scanning, faxing etc. & even on occasions a phone charger. Always friendly.
There's no place I would rather be.