Build Warranty Reviews

Name: Build Warranty
Address: 7-8 Delta Bank Road Metro Riverside Tyne and Wear NE11 9DJ, GATESHEAD
Rating: 4.98

5.0 Rating 290 Reviews

100 %

of reviewers recommend Build Warranty

Company Reviews

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5.0

Based on 290 reviews

Customer Service
Communication Channels	Email, Telephone

About Build Warranty:

UK's Leading Structural Warranty Specialist - Full Market Comparison - Lowest Premiums Guaranteed.

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Phone:

02039665409

Email:

info@buildwarranty.co.uk

Location:

7-8 Delta Bank Road Metro Riverside Tyne and Wear NE11 9DJ
GATESHEAD
NE11 9DJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I probably got lucky, but had a very quick turn around on this service for a 6 year PCC. From the first point of conta t wuth a lady called Helen (really friendly and helpful when talking through my situation), quotes were provided immediately, site visit was literally the next day after my case was assigned to Ian - as I say, I got lucky! Once all the requested documents and what not were sent, I received my certificate the following day! Much quicker than expected, and actually the best price for the service I could find. All in all, very happy. It remains to be seen whether the lender is happy with it, but, hey, it's what they asked for, so they better be! Only criticism I'd have is that the app wasn't amazing - had issues uploading docs and it didn't contain all the points that the email I received did. So I wasn't sure if I was required to answer certain points or not. Handy that everything can also be emailed over to the accounts team. All told. All good. Never had to deal with building warranties before, so as a pedestrian, I can't fault them at all.”

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“Suoerb company to work with, on the ball very quick at coming back and lee is amazing. Thank you so much you were all great to work with on our project. Duncan B”

Helpful Report

Thank you so much for your kind words! We're delighted to hear you had a positive experience working with us. I’ll be sure to pass your feedback on to Lee and the team — it truly means a lot. It was a pleasure working with you on your project, and we hope to collaborate again in the future.

“The Build Warranty team that I had contact with (Helen and Paul) were efficient and helpful with any queries. I will use them again and would definitely recommend them.”

Helpful Report

Thank you for your kind feedback. We’re pleased to hear that Helen and Paul were able to assist you efficiently throughout your experience. We really appreciate your recommendation and look forward to working with you again in the future.

“Just received our PCC from build warranty. The whole experience was first class, the web portal is easy to use and the staff are most responsive. Lee, our site inspector was thorough and helpful at all stages. I would not hesitate to use build warranty again or recommend their services.”

Helpful Report

Thank you for your fantastic feedback. We’re delighted to hear that your experience with Build Warranty was first class and that you found the portal easy to use and our team responsive throughout. It’s especially great to hear your positive comments about Lee – we’ll be sure to pass this on to him. We truly appreciate your recommendation and look forward to working with you again in the future.

“Staff are efficient and helpful with any queries I had. Would recommend to anybody. The portal is easy to use and kept me updated throughout the process.”

Helpful Report

Thank you for your kind feedback. We’re pleased to hear that our team was able to assist you efficiently and provide helpful support throughout your experience. It’s great to know you found the portal easy to use and effective in keeping you updated. We appreciate your recommendation.

“Very quick service. Kept in contact throughout on email and phone. Their website/portal is very easy to use. Would recommend.”

Helpful Report

Thank you for your feedback. We’re glad to hear you found our service quick and well-communicated throughout. It’s also great to know that you found the portal easy to use. We appreciate your recommendation and your support.

“Michele was very helpful during initial booking process while i was getting everything right, after the booking everything went smoothly. Thank you so much.”

Helpful Report

Thank you for your kind feedback. We’re pleased to hear that Michele was able to support you during the initial booking process and ensure everything was set up correctly. It’s great to know the rest of your experience went smoothly. We appreciate you taking the time to share this.

“Build Warranty has been exceptional with an efficient and professional service”

Helpful Report

Thank you for your feedback. We're delighted to hear that you found our service efficient and professional. We appreciate you taking the time to share your experience.

“Another good experience on working with Build Warranty. Very professional and supportive team with good overall approach and excellent customer service. The Portal is very user friendly and in particular like the way the technical team are knowledgeable and flexible in their approach and with good level of communication.”

Helpful Report

Thank you for your continued support and for sharing your experience. We're pleased to hear that you found our team professional, supportive, and easy to work with. It’s especially encouraging to know that our technical team’s knowledge, flexibility, and communication made a positive impact. We’re also glad you’re enjoying the portal and finding it user-friendly. We appreciate your feedback and look forward to supporting you again in the future.

“I can't praise this company highly enough. Fantastic customer service and dealing with elderly pensioner with no IT skills can't have been easy! Surveyor booked, survey completed and report delivered within 3 days.”

Helpful Report

Thank you so much for your kind words. We’re delighted to hear that you had such a positive experience with our team. Providing clear, supportive service to all our customers is very important to us, and we’re especially pleased we could make the process straightforward and stress-free. It’s great to know everything was arranged and delivered promptly. We truly appreciate your feedback.

“As a self builder for the first time I found BW very supportive and I particualry liked the fact that their Inspector Ben visited my build from start to finish so I was able to form a good relationship with continuity. Very good portal and ability to communicate Thank you BW”

Helpful Report

Thank you for your kind feedback. We're delighted to hear that you found our team supportive throughout your journey. It’s great to know that Ben’s consistent involvement helped build a strong working relationship and provided continuity on your project. We’re also pleased that you found the portal and communication tools helpful. Wishing you all the best with your new home, and thank you again for choosing Build Warranty.

“a highly professional and diligent service. We have used their services for all our developments and have always been excellent. We recommend their services as it provides peace of mind and provide a comprehensive polocies that give confidence to purchasers as well as lenders.”

Helpful Report

Thank you for your continued trust and recommendation — it means a great deal to us. We’re pleased to hear that our service and policies consistently provide the reassurance and confidence you and your purchasers require. We look forward to supporting your future developments.

“This is what dealing with any service provider should be like. Fantastic customer service; help and advice whenever needed and often beyond what was their scope. I would like to particularly say a big thank you to Michelle, for all her support during what was a stressful process on the build side (but the support and advice from BW was A1 rated in no small part due to Michelle's efforts). Thank you to all who helped as well to get the BW in super quick time also!”

Helpful Report

Thank you for your kind words — we really appreciate you taking the time to share your experience. We know how stressful the build process can be, so it’s great to hear our support made a difference. Michelle will be especially pleased to read this, and we’ll be sure to pass on your thanks to the wider team as well. Thanks again for choosing Build Warranty.

“Excellent service. Always helpful and knowledgeable.”

Helpful Report

Thank you for your kind words! We’re delighted you found our team helpful and knowledgeable. We appreciate your support and recommendation.

“Very good customer service and always available to answer any queries.”

Helpful Report

Thank you for your feedback! We’re glad you found our customer service helpful and responsive. We’re always happy to assist with any questions.

“Helpful at every stage, explained how it would work and at a reasonable cost. The portal made uploading and downloading documents very easy and allowed easy tracking and communication. I would highly recommend to anyone in the market for a build PPC/Build Warranty.”

Helpful Report

Thank you for your kind words and recommendation! We’re glad to hear that our guidance, clear process, and easy-to-use portal made things straightforward. We appreciate your support and are happy to help anyone looking for a Build PPC/Build Warranty.

“thier responce times and quality of work from start to finish daily updates easy to get hold of for questions the surveyor who came out pointed points out although very minor and giveing me time to sort thier were no major issues and it sailed through without any delays ive used these several times to date over the last few yrs and will definatley use again thanks”

Helpful Report

Thank you for your continued trust and for sharing your experience. We’re delighted to hear that our response times, daily updates, and attention to detail made the process smooth and stress-free. We look forward to working with you again in the future!

“Very good. Patient and helpful, and easy to deal with. Good value and efficient. Definitely reccommended.”

Helpful Report

Thank you for your kind review and recommendation. We’re pleased to hear you found the process patient, helpful, easy to deal with, and of good value. We really appreciate your feedback and support.

“Michele and the team at Build Warranty have been a total pleasure to work with. They helped at each and every stage of the process. Michele, in particular, was a super star and acted as a colleague, helping drive issues through to resolution. A big thank you to Build Warranty!”

Helpful Report

Thank you so much for your kind words! We’re thrilled to hear that Michele and the team made the process smooth and supportive. Your feedback means a lot, and we’ll be sure to pass on your thanks to Michele.

“Been superb and helpful all the way through the process Lewis always with the answers and helpful every time. Definitely recommend”

Helpful Report

Build Warranty is rated 5.0 based on 290 reviews