The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 232 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 21st March 2025

Sarah (Simply Tudor Tours)

The BB Group 5 star review on 10th March 2025

Dan - Hotel GM

The BB Group 5 star review on 24th January 2025

Victoria Darby - Procom Group

The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was very good - friendly on the phone and very helpful plus regular email updates so that you always know what stage your order is at.”

Helpful Report

Posted 1 year ago

Dear Katy, Thank you so much for taking the time to rate The BB Group with 4 stars. We truly appreciate your feedback! We're thrilled to hear that you had a positive experience with our customer service. Providing a friendly and helpful service is of utmost importance to us, and we're glad to know that we could meet your expectations. We also strive to keep our customers informed, which is why we send regular email updates regarding the progress of your order. It's great to know that this feature has been helpful to you. Once again, thank you for your kind words and for choosing The BB Group. Please don't hesitate to reach out if there's anything else we can assist you with. We look forward to serving you again in the future!

Posted 11 months ago

“Fantastic brollies - production and delivery took longer than anticipated but very happy now that they have arrived.”

Helpful Report

Posted 2 years ago

Dear Kerry, Thank you so much for taking the time to provide us with a 4-star rating for The BB Group. We truly appreciate your feedback and support. We also want to apologize for any inconvenience caused by the longer-than-expected production and delivery process of our fantastic brollies. However, we are thrilled to hear that you are now happy with your order since they have finally arrived. Your satisfaction is our top priority, and we are always striving to improve our services. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support and understanding. Best regards, The BB Group

Posted 11 months ago

“Very happy with the umbrellas - great quality and very attentive customer service. Would recommend!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to rate The BB Group with 4 stars! We truly appreciate your feedback and are thrilled to hear that you are very happy with the umbrellas. Our team takes pride in providing great quality products and delivering attentive customer service. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Posted 11 months ago

“The service from branded brolly was great. The only thing that could be improved is the delivery time.”

Helpful Report

Posted 5 years ago

“great service all round, thank you”

Helpful Report

Posted 5 years ago

The BB Group is rated 5.0 based on 232 reviews