The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 222 Reviews

100 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 222 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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The BB Group 5 star review on 14th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super helpful and quick to respond, including when I made multiple design changes! The Umbrellas look great and are in such high demand, we may order more soon.”

Helpful Report

Posted 2 weeks ago

“We are delighted with the service we had from The BB Group. We have had 2 large orders from them this year for our school and they quality is excellent.”

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Posted 4 weeks ago

Thank you for the wonderful 5-star review! We’re absolutely delighted to hear that you are happy with the service from The BB Group. It’s great to know that both of your large orders met your expectations in terms of quality. Your satisfaction is our priority, and it’s feedback like yours that inspires us to keep delivering the best for our customers. We truly appreciate your trust in us and look forward to serving you again!

Posted 3 weeks ago

“We're absolutely delighted with our umbrella's and the service throughout has been fantastic. Keenan was really patient whilst we finalised our designs and the finished result looks fantastic. The umbrellas themselves are fantastic quality, I can't recommend them highly enough!”

Helpful Report

Posted 1 month ago

Thank you so much for the amazing 5-star review, Stuart! We’re absolutely thrilled to hear that you're delighted with your umbrellas and that our service met your expectations. It’s fantastic to know that Keenan was able to help you finalize your designs with patience, and that you're pleased with the final result! Quality is our top priority, and your recommendation means a lot to us. We truly appreciate your support and look forward to serving you again in the future!

Posted 3 weeks ago

“Jordan from Branded Brolly's service was amazing. We were so happy with the result and the umbrellas went down as a hit!!! They were even delivered 2 weeks early and the quality was perfect.”

Helpful Report

Posted 1 month ago

Thank you so much for the incredible 5-star review! We’re absolutely thrilled to hear that you had an amazing experience with Jordan at Branded Brolly. It’s fantastic to know that the umbrellas were a hit and that everything was delivered ahead of schedule! Your satisfaction with the quality is truly what we aim for, and we greatly appreciate you taking the time to share your positive feedback. We look forward to serving you again in the future!

Posted 3 weeks ago

“I've placed two large orders now with Branded Brolly and each time, they have been fantastic. Couldn't have been more helpful. Service, price and delivery fantastic.”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Lyn! We’re thrilled to hear that you’re pleased with your experience at Branded Brolly. It’s wonderful to know that our service, pricing, and delivery met your expectations on both of your large orders. Your kind words truly motivate us to continue providing the best for our customers. We appreciate your support and can’t wait to assist you again in the future!

Posted 3 weeks ago

“Brilliant company, quality umbrellas. Responsive and helpful at every step and very patient with all my changes around deleivery too. Highly recommend.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that you found our company to be brilliant and that you loved the quality of our umbrellas. It means so much to us that you felt supported and valued every step of the way, especially with your delivery adjustments. Your recommendation is greatly appreciated, and we can’t wait to serve you again in the future!

Posted 3 weeks ago

“From first contact to delivery Jordan was helpful, professional and made sure the product was exactly what I wanted. Changed suppliers this year as the previous one let me down but going forwards I will be sticking with Branded Brolly.....”

Helpful Report

Posted 1 month ago

Thank you for the outstanding 5-star review, Ewen! We’re thrilled to hear that Jordan provided you with such helpful and professional service throughout your experience. It’s wonderful to know that you found exactly what you were looking for. Switching suppliers can be a tough decision, and we’re grateful for the trust you’ve placed in Branded Brolly. Your support means the world to us, and we can’t wait to assist you with your future orders!

Posted 3 weeks ago

“Excellent quality product and great communication throughout the order process.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic 5-star review, EJ! We're thrilled to hear that you found our product quality excellent and appreciated the communication throughout your order process. Your satisfaction is incredibly important to us, and feedback like yours motivates us to continue providing top-notch service. We truly value your support and look forward to assisting you again in the future!

Posted 3 weeks ago

“Jordan provided great customer service, updating and guiding us through the entire process, and the products themselves are high quality and look the part.”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Joe! We’re thrilled to hear that Jordan provided you with exceptional customer service and guided you through the entire process. It’s great to know that you're pleased with the high-quality products as well! Your satisfaction is our foremost priority, and your feedback truly motivates us to keep striving for excellence. We appreciate your trust in The BB Group and look forward to assisting you again soon!

Posted 3 weeks ago

“Amazing service and delivery from the whole team at Branded Brolly - order arrived quickly and was perfect. Will be using again!”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had an amazing experience with our team at Branded Brolly. We pride ourselves on quick delivery and perfect service, so it's wonderful to know that we met your expectations. Your support means a lot to us, and we can't wait to assist you again in the future!

Posted 3 weeks ago

“The service from start to finish was very professional and the end product was exactly what I was looking for. Thanks again and I would definitely use your service again !”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Sims! We’re thrilled to hear that you found our service professional from start to finish and that the end product met your expectations perfectly. Your appreciation means a lot to us, and we’re grateful for your willingness to use our service again in the future. We can’t wait to work with you again!

Posted 3 weeks ago

“Ordered for a corporate event. Great umbrellas very sturdy and look amazing with our logo. Would recommend!”

Helpful Report

Posted 1 month ago

Thank you so much for the fantastic 5-star review, Nikki! We are thrilled to hear that you loved the umbrellas and found them both sturdy and visually appealing with your logo. Your recommendation means a lot to us! At The BB Group, we always strive to provide high-quality products that make a statement. We're glad to have contributed to the success of your corporate event. We appreciate your trust in us and look forward to assisting you again in the future!

Posted 1 month ago

“Really easy ordering, was very helpful when we asked for a specific colour and was able to provide the colour we wanted. The design was perfect. Quality is brilliant. Would recommend to others and would use again.”

Helpful Report

Posted 1 month ago

Thank you so much for the incredible 5-star review! We're delighted to hear that the ordering process was easy and that we could provide the specific colour you wanted. It’s fantastic to know that the design met your expectations and that you’re pleased with the quality. Your recommendation means the world to us, and we can’t wait to assist you again in the future.

Posted 1 month ago

“Wonderful service. They met our guaranteed delivery and the sales team was one of the best I've ever worked with. Good quality product that made our cast and crew feel special.”

Helpful Report

Posted 1 month ago

Thank you for the amazing 5-star review, Bran! We're so glad to hear that you experienced wonderful service and that our sales team stood out to you. It's fantastic to know that our product added a special touch for your cast and crew. At The BB Group, we always aim to deliver quality and a memorable experience for our customers. Your kind words motivate us to keep striving for excellence. We truly appreciate your support and look forward to working with you again in the future!

Posted 1 month ago

“Excellent service”

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Posted 1 month ago

Thank you so much for the incredible 5-star review! We're thrilled to hear that you had an excellent experience with our service. At The BB Group, we pride ourselves on our commitment to customer satisfaction, and your feedback is a wonderful reminder of why we do what we do. We truly appreciate your support and look forward to helping you again soon!

Posted 1 month ago

“Easy to deal with at sales side and good quality products arrived timely”

Helpful Report

Posted 2 months ago

Thank you for the wonderful 5-star review! We're thrilled to hear that you found our sales process easy and that your products arrived on time and met your expectations. At The BB Group, we take pride in delivering quality items and a seamless experience. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again soon!

Posted 1 month ago

“Great product. The team were always on hand for a prompt development of the brolly.”

Helpful Report

Posted 2 months ago

Thank you for the fantastic 5-star review! We’re thrilled to hear that you’re satisfied with the product and that our team was able to assist you promptly throughout the development process. At The BB Group, we pride ourselves on our commitment to great service, and it’s wonderful to know that we met your expectations. We appreciate your support and look forward to serving you again soon!

Posted 1 month ago

“Not only the design looks great, but the umbrellas quality and material are beautiful and feel very resistant. During the design process, I felt they care about the result and understood the concept, double-checking on important matters but without delaying the process with repetitive details discussions.”

Helpful Report

Posted 2 months ago

Thank you so much for the fantastic 5-star review, Jesus! We're thrilled to hear that you not only loved the design of the umbrellas but also appreciated the quality and durability. It's great to know that our team was able to understand your vision while ensuring a smooth design process. Your feedback on our attention to detail without causing delays is truly valued. We strive to balance efficiency with thoroughness, and it’s wonderful to hear that you felt cared for throughout the experience. We appreciate your kind words and look forward to collaborating with you again in the future!

Posted 1 month ago

“Great service especially with our short timescales, excellent quality. Would definitely recommend.”

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Posted 2 months ago

“Great product and great communication. Thanks”

Helpful Report

Posted 2 months ago

The BB Group is rated 5.0 based on 222 reviews