The BB Group Reviews

Name: The BB Group
Address: Lambourne House, Lambourne Crescent, Cardiff, Lambourne House, Lambourne Crescent, Cardiff, Wales
Rating: 4.97

5.0 Rating 176 Reviews

99 %

of reviewers recommend The BB Group

Company Reviews

Metrics

Info

5.0

Based on 176 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03335 671 245

Email:

sales@branded-brolly.co.uk

Location:

Lambourne House, Lambourne Crescent, Cardiff,
Lambourne House, Lambourne Crescent, Cardiff
Wales
CF14 5GL

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Anonymous

Anonymous // 01/01/2019

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“Fantastic service, quick and easy process with a friendly team! Loved our promotional pens!”

Helpful Report

Posted 5 months ago

Thank you so much Emma for your 5 star rating of Branded Brolly! We're so happy to hear that you enjoyed our fantastic service, quick and easy process with a friendly team! We're glad that you loved your promotional pens - it's always great to hear positive feedback from our customers. Thanks again for your wonderful review!

Posted 5 months ago

“Happy with the products and the service provided”

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Posted 5 months ago

Thank you, Lavinia, for the great 5 star rating for Branded Brolly! We are delighted that you are happy with both the products and the service provided.

Posted 5 months ago

“Fantastic service and friendly staff. Products were delivered early despite the tight deadlines given. Communication was clear and expectations were met. Will definitely be using their services again in the future.”

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Posted 5 months ago

Thank you so much for your 5 star rating of Branded Brolly, Pedro! We're glad to hear that you enjoyed our fantastic service and friendly staff, as well as the fact that we were able to deliver the products early despite the tight deadlines given. We strive to provide clear communication and to exceed expectations — we're glad that we achieved this! We look forward to working with you again in the future.

Posted 5 months ago

“Great customer service from start to finish! Fab range at affordable prices. The umbrellas arrived and we were so happy! The quality of the umbrellas and printing is top quality and we will but again!”

Helpful Report

Posted 5 months ago

Thank you so much for your 5 star rating of Branded Brolly - we really appreciate the positive feedback! We are so glad that the umbrellas arrived and that you were satisfied with both the quality and printing of them. We strive to provide great customer service and offer affordable prices on a wide range of umbrellas, and we are very happy to know that you will be purchasing from us again! Thank you for your support.

Posted 5 months ago

“We're repeat customers with Branded Brolly. The quality of the product is fantastic and the printing is always perfect. Keenan is always very helpful and accommodating, making the ordering process easy and efficient.”

Helpful Report

Posted 5 months ago

Thank you for your kind 5 star rating of Branded Brolly! We are so glad to hear that you are repeat customers of ours and that the product quality and printing is always perfect. We are also glad to hear that you find the ordering process easy and efficient due to the help of Keenan. We truly appreciate your support and your kind words.

Posted 5 months ago

“Quick responses, very helpful and we love our customised umbrellas for our building!”

Helpful Report

Posted 5 months ago

Thank you, Fleur, for your 5 star rating of Branded Brolly. We are delighted that you are pleased with the quick responses, very helpful staff and, of course, your customised umbrellas for the building. We appreciate your kind words and look forward to serving you in the future.

Posted 5 months ago

“Branded Brolly has been a delight to buy from, the team that was involved are all extremally helpful, friendly and went above and beyond to meet our needs. we will defiantly be ordering again as the final product is beyond our expectations.”

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Posted 6 months ago

Thank you for your 5 star rating, RK! We are incredibly pleased to hear that Branded Brolly has been a delight to buy from and that our team exceeded your expectations. We appreciate your kind words and look forward to helping you again in the future.

Posted 6 months ago

“The Team at Branded Brolly were absolutely fantastic! They were quick to respond and friendly and made every effort to make sure our delivery arrived on time (which it did!) even with very little notice. But most importantly, everyone loves the umbrellas. 10/10!”

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Posted 6 months ago

Thank you so much for your 5 star rating of Branded Brolly! We appreciate your kind words and are glad that the delivery arrived on time and with such little notice.

Posted 6 months ago

“Service was fast, really friendly and helpful communication. Would absolutely order again and recommend their services”

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Posted 6 months ago

Thanks so much for the wonderful review, Lauren! Pleasure working with you

Posted 6 months ago

“Excellent service from Jordan and the rest of the team. I ordered 25 umbrellas for my local football team, and the staff at Branded Brolly continuously kept me up to date. They created the design and checked with me throughout to get my thoughts. Fantastic service and fantastic quality, really happy with the umbrellas.”

Helpful Report

Posted 6 months ago

Thank you so much for your very kind 5 star rating. We are glad to hear you experienced excellent service from Jordan and the rest of the team. Thank you!

Posted 6 months ago

“Brilliant service and excellent quality branded umbrellas! Will be using again.”

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Posted 6 months ago

Thank you Katie for giving us a 5 star rating for Branded Brolly! We are delighted that you are happy with the brilliant service and excellent quality branded umbrellas that we provide. We look forward to seeing you again soon!

Posted 6 months ago

“Jordan was great and the product was exactly what we wanted. Thank you!”

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Posted 6 months ago

Thank you Nina, we really appreciate your feedback and we are so glad to hear Jordan was able to get you exactly what you wanted :)

Posted 6 months ago

“This is my third time using Branded Brolly and I haven't been disappointed. From the customer service, right down to the products they always deliver!”

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Posted 6 months ago

Thank you for your kind words, Liam! We are thrilled to hear that you have been pleased with the level of service from Branded Brolly on not just one occasion! We look forward to seeing you again soon in the hopes of providing you with a rewarding experience.

Posted 6 months ago

“Jordan and the team at branded brolly provided excellent customer service from start to finish! Super happy with the products delivered and the help we received in creating them.”

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Posted 6 months ago

Thank you so much, Albie, for your 5-star review! We're so glad to hear that you had such a positive experience with Jordan and the team at Branded Brolly. We pride ourselves on providing excellent customer service and we're happy to hear that the products delivered met (or exceeded!) your expectations! Thanks again for your review.

Posted 6 months ago

“Chay was really helpful, friendly and seriously responsive, catering to an urgent query and fulfilling all requirements very quickly. Excellent service and excellent product. Our team love the brollies!!! Perfect timing for the weather too. :)”

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Posted 6 months ago

Thank you so much for your 5 star rating, Fi! We're glad you received great service from Chay and that you and your team love the brollies! We especially appreciate your kind mention of the perfect timing for the weather, that was certainly a plus! :)

Posted 6 months ago

“Excellent quality product. Longish lead times due to print facility location but we were updated along the way. A few snags were ironed out quickly and with exemplary customer service.”

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Posted 7 months ago

Thank you Louise for your 5 star rating for Branded Brolly! It's great to hear that any snags were quickly resolved with exemplary customer service. Thank you again for your kind words!

Posted 6 months ago

“Good service. Good communication. Happy with the products I have received.”

Helpful Report

Posted 7 months ago

Thank you for the 5 star rating for Branded Brolly! We are delighted that you had a good experience with us and were pleased with the products you received. It's great to hear such positive feedback about our excellent service and communication--we really appreciate it!

Posted 6 months ago

“Great service, good quality product.”

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Posted 8 months ago

“High quality umbrellas with a great customer service”

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Posted 8 months ago

“Keenan was really helpful and made the process of ordering very smooth. Great quality products delivered quickly - would recommend!”

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Posted 8 months ago

The BB Group is rated 5.0 based on 176 reviews