“I think your fabrics and making up are faultless, but your dressing gowns do not overlap enough. I had that problem with a dressing gown I bought in the spring and the same for my husband which I returned.”
“Outstanding quality & so easy to oder over the phone by such a lovely helpful lady. Excellent service!
Will definitely be ordering again from Bonsoir”
“Terrible product. Poor materials, sewing, packaging, cut and fit. 35 quid for something that you can buy in a market stall for 5. Marketing’s nice though, the downside of Instagram!!!!. Can’t even unsubscribe from their lists of review requests. Feel foolish and cheated.”
“You promised normal delivery within 2-4 working days so I did not chose express delivery at an additional £10.
The post office could not track your item until day 4 as they had not received it yet. It was delivered a full week after ordering by which time I had left on holiday and had to organise alternatives finding a neighbour who was there.
Do not make promises it seems you have no organisation in place to keep!
Mia Touzin Leffler”
Good afternoon,
Thank you for your valuable feedback regarding our delivery timescales. Your order was placed on Friday 26th July and unfortunately was not processed the same day but was despatched on Monday 29th July, the following working day. We have found that Royal Mail are taking a little longer to process and deliver parcels on some occasions so we will pass your feedback on to our Marketing Team so we can adjust the information we provide to customers at the time of order so all the facts are available.
Please accept our apologies you had left for your holiday before delivery was made and had the inconvenience of arranging a neighbour to take delivery.
Thank you again for taking the time to provide feedback so we can take steps to improve our service.
If you have any further comments or if we can be of any help please do not hesitate to contact us at customerservices@bonsoirbypost.com or call 01460 200460.
Kind regards,
Bonsoir Customer Services
“Excellent customer service and speedy delivery, both of which are important to me. Beautiful quality and timeless items which I enjoy. I have given a four star review due to sizing. The pyjamas are too long on both the tops and bottoms for me at 5 foot 4 inches.
I have to tuck the tops into the trousers which is not perfect as there is a lot of fabric to tuck in. Please would you make a shorter option for your shorter customers in your pyjamas. I think they are currently optimised for those around 5 foot 7 inch tall, and I imagine the majority of us are not that. Love the prints and styles though.”
“I’ve bought PJ’s from Bonsoir for many years
Always loved them .
Start sending catalogue’s again great for present shopping and I don’t shop on line .”
“Have bought nightwear from Bonsoir
for about twenty years and love them.
Only wish they would bring back pale blue PLAIN long sleeve nighties as mine are worn out with much use.
Very good quality and always efficient and reliable delivery.”
“My late mother's first nightwear was from Bonsoir in the 1930s when the company was formed ... and I am well into my 60s and still very happy with Bonsoir. Ordering is simple, delivery information is ample and delivery is swift. Excellent quality.”
