BoilerJuice.com Reviews

Name: BoilerJuice.com
Address: LDH House, St Ives Business Park, Parsons Green, St Ives,, Cambridgeshire, Cambridgeshire
Rating: 3.29

3.3 Rating 1,016 Reviews

57 %

of reviewers recommend BoilerJuice.com

Company Reviews

Metrics

Info

3.3

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About BoilerJuice.com:

From the UK's First Heating Oil Price Comparison Service to the UK's Number 1 Heating Oil Marketplace
Founded in 2004, BoilerJuice was created by a group of friends who wanted to make ordering heating oil easier, cheaper and more convenient.

Over the past 16 years we've grown in size, but our core aim has stayed the same: To help you find the best heating oil price in your area, quickly and easily.

Visit Website

Location:

LDH House, St Ives Business Park, Parsons Green, St Ives,,
Cambridgeshire
Cambridgeshire
PE27 4AA

Write Your review

Tell us how BoilerJuice.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

BoilerJuice.com 5 star review on 12th January 2022

Emma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 9th of January for delivery on or before the 22nd. Not delivered, cancelled, chased, excuses. Finally delivered 4th Feb. Then it took the best part of a month to get a refund I was due because of short delivery. Left the above honest review on Trust pilot, which BoilerJuice paid them to remove.”

Helpful Report

Good Afternoon, Thank you for your feedback, we are sorry to hear of the delay to your delivery being made, and the subsequent issues with receiving your refund. Please be assured that we aim to respond to all customer reviews and log all feedback that we receive with the aim to improve the service we can offer moving forwards. We appreciate all feedback as it allows us the opportunity to improve our Customer experience. Once again, we sincerely apologise for any inconvenience caused and we thank you for taking the time to leave us your feedback. Kind Regards Customer Services

“Oil delivery did not arrive by the due date. This is the 3rd time we have been let down by the same supplier. No phone call to say there would be a delay. Boiler juice was contacted and will look into it. They were aware of delivery problems and offered an apology. It is unacceptable. Will not use again after this delivery.”

Helpful Report

BoilerJuice.com is rated 3.3 based on 1,016 reviews