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Bluefin Fitness Reviews

4.4 Rating 2,419 Reviews

84 %

of reviewers recommend Bluefin Fitness

Company Reviews

Product Reviews

4.4

Based on 2,419 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat

About Bluefin Fitness:

Bluefin Fitness was established in 2013 in West Yorkshire. From humble beginnings, Bluefin has grown from a passion for health and fitness in the UK to a worldwide retailer of fitness equipment. We are committed to providing quality, innovation, and outstanding customer service.

Our Product Range:
We offer a wide and diverse range of fitness equipment to suit everybody, whether you’re just getting into the fitness game or looking for that next upgrade to your home gym. We offer a wide range of products. Our most popular product, Vibration Plates which enhances all workout routines and is the perfect size if you don’t have the room for a fully equipped home gym.

If you turned your garage into a gym over Lockdown and have a bit more room, the Blade 2.0 with a smooth drive belt, magnetic resistance braking, and 8 levels of tension control will feel right at home in your new setup. Running more your thing? We have our kick 2.0 treadmill with a max speed of 12km or something a little more compact our Task 2.0 which will fit under your new home office desk.

After a workout, we all struggle with muscle pains and the DRUMM T-1 massage gun is the perfect remedy to relieve all muscle tension, this little device has 7 unique attachments and can be stored in the top draw!

Where we service:
We ship to every corner of the world! Including the United Kingdom, Germany, Italy, France, Netherlands, Spain, United States.

Why Bluefin Fitness?
Every purchase comes with a 1-year manufacturer warranty to cover any manufacturing faults, starting from the date of delivery.

We are a trusted Globally brand, we are totally committed to providing quality, innovation, and outstanding customer service.

Bluefin Fitness 5 star review on 29th July 2021

William Cochrane

Bluefin Fitness 5 star review on 10th June 2021

David JUSKOWIAK

Bluefin Fitness 5 star review on 1st June 2021

Bluefin Fitness 5 star review on 4th March 2021

Katrin Österwinter

Bluefin Fitness 5 star review on 24th February 2021

Bluefin Fitness 5 star review on 26th January 2021

Bluefin Fitness 5 star review on 25th January 2021

6

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to be trusting, but I have not heard anything about when the merchandise is being shipped out, or any kind of correspondence regarding when to possibly expect. I purchased this Nov 28th and the only contact or correspondence I have seen come in is the day purchased indicating that my order was received. It has been paid for already (I see that money has been taken out of my account.) No invoice sent either to reassure me as a consumer that the order is being filled. I am not a fan of this process. Some explanation of where the merchandise is being shipped from and what type of delivery service would be appreciated.”

Posted 3 years ago

“Angekündigte Lieferzeit 2-3Tage, bis heute keine Lieferung geschweige denn eine Information warum es länger dauert.. Stattdessen eine Bitte um Bewertung für etwas was ich bestellt und bezahlt, aber nicht bekommen habe, das ist entweder dreist oder dumm..”

Posted 3 years ago

“Damaged on arrival, one plastic part is cracked and needs to be replaced, but a replacement part can't be shipped so I need to re-package the exercise bike and send it back and wait for a replacement whole unit. It seems like quite a waste in transport, and my time, when simply shipping the one damaged piece would solve this, hence two stars. Annoying as the bike looks good and otherwise well built.”

Posted 3 years ago

“Unfortunately my treadmill was damaged on delivery and I have contacted yourselves but as of yet haven’t had a response which is a bit disappointing as it cost £799.00.”

Posted 3 years ago

Hi Helen, so sorry for your item arriving damaged. I can see that we have replied within 24 hours to all of the emails you have sent and that we have a replacement part being shipped out for you. The support team always reply to our customer queries that come into their emailing system so I am sorry if there were any that were missed. If you need any further assistance, please let our support team know and they'll be on hand to help. Regards Ella

Posted 3 years ago

“war nicht schlecht, bis die ersten Macken kamen und zu guter Letzt die Sicherungen rausflogen”

Posted 3 years ago

Hallo Ole, tut mir so leid. Ich kann nicht sehen, dass Sie diesbezüglich unser Support-Team kontaktiert haben, basierend auf der E-Mail-Adresse, mit der Sie Ihre Bestellung aufgegeben haben. Wenn Sie Probleme haben, senden Sie bitte eine E-Mail an unser Support-Team, damit es Ihnen weiterhelfen kann. Grüße Ella

Posted 3 years ago

“my 3d plate has a screw missing, the delivery was awful(2 weeks and the package was heavily damaged.”

Posted 3 years ago

Hi Adrian, sorry to read this review. We dispatched your item on time but the couriers are facing huge demand in their networks so delivery times can be a little slower - sorry for this. I can see we have issued a return authorisation for you so we can resolve the issue with the damage. Regards Ella

Posted 3 years ago

“Ca fait mois que j'ai mon Bluefin. Je fait une heure par jour sur L , vitesse 180 mais aucun resultat pour l'instant . Je vais persévérer mais je dois dire que je ne suis pas trop impressioné par cette appareil.”

Posted 3 years ago

Bonjour, désolé d'apprendre que vous n'obtenez pas les résultats que vous espériez. Bien que nos articles aident à perdre du poids et à se tonifier, ce n'est que pour aider à un déficit calorifique dans lequel vous devez être, afin de perdre du poids. Il existe de nombreux autres facteurs personnels qui peuvent contribuer à ce que cela ne se produise pas. Si vous pensez que la plaque ne fonctionne pas comme il se doit, veuillez envoyer un e-mail à notre équipe d'assistance avec les détails afin qu'ils puissent vous aider. Cordialement Ella

Posted 3 years ago

“Don't buy unless you are shorter than 5 foot 8! It is amazingly quiet - I can actually hear my music / podcast now as I train. The problem is the size! It is built for children or people around 5 and a half feet tall. The stride is a ridiculously small 12 inches, as a opposed to a good 18 or 20 inch stride. It makes all the difference. I would have sent it back had I not built the damn thing. Don't get me wrong, it works well... especially the computer readout, but it just not big enough.”

Posted 3 years ago

Hi Mark, sorry to hear we missed the mark here. I have passed this feedback onto the management team so we can better display the stride lengths and max height recommendations for our products. I'm glad to see that the item works well but if there's anything we can do to help, please reach out to our support team. Regards Ella

Posted 3 years ago

“Pedals are poorly made and turned up cracked”

Posted 3 years ago

Hi Ben, so sorry to hear you're not happy with your item and that it arrived damaged. This is not how we ever want our items to arrive! We had an initial error with the pedals for our rowers which we are so sorry for. This has been amended and I can see we replaced the pedals for you to resolve this issue :) Regards Ella

Posted 3 years ago

“Very quick sevice when I buy( orders online get response immediately and Delivery on time) but after purchase, product seem to have problem I emailed to help a support, got only an automatic email response.”

Posted 3 years ago

Hi there, sorry to hear you didn't get a response. Sadly, we cannot see an email on the system for the email address associated with your order. Our support team are always more than happy to help, so if you email them again they can assist you no problem. Regards Ella

Posted 3 years ago

“The delivery of my cross trainer took a lot longer than was promised with no initial communication from Bluefin as to why. They are only contactable by email which is unacceptable. They usually respond within 72 hours which is not quick enough to get the answers needed. The box was damaged and the plastic supporting the bar at the rear of the cross trainer was cracked. It was a nightmare to assemble and there are annoying very loud creaks and squeaks with every movement. The nuts and bolts loosen after every exercise session. They supply unnecessary plastic covers for all the joints. Leave them off as you have to remove them anyway to tighten all the nuts and bolts. Such a pain and a workout in its self. The app that they suggest is NOT compatible with an android phone, only an i phone which I do not have. The actual movement of the cross trainer is a smooth action which is the only positive I can give. It is certainly not worth what they charge. The manufacturer needs to re-think the type of nuts and bolts to prevent them loosening after every session.. What else to say, but I am very disappointed.”

Posted 3 years ago

Hi there, thank you for your feedback although I'm sorry to read the content of your review. Due to the global pandemic, there has been a huge surge on demand for all aspects of the supply chain and order process which led to delays we sadly could not have foreseen. Demand on our support team went from around 500 new enquiries per week to a peak of 15000 which is why Bluefin decided to amend the response time to 72 hours to better manage the expectations of customers for when to expect a response from the team. It was also decided to turn off phones and chat, otherwise the response time for emails would have been even longer and it was easier to keep things on one channel. This is by no means an excuse, but I just wanted to provide some context as to the comments you had made. I am sorry to hear about the issues with the item itself, and I have passed the feedback on so we can look to improve the item alongside the packaging. If there's anything we can do to improve your experience with us, please let our support team know so this can be looked into. Regards Ella

Posted 3 years ago

“Le tapis de course est de médiocre qualité en regard du prix. Ex. Délai beaucoup trop long pour être livré Pas de descente du tapis avec amortisseur - il faut accompagner la descente à la main ! Capot cassé - plastique trop fragile Notice très mal traduite Très déçu de mon achat qui ne ressemble pas à la description sur le site. Dommage car le service client était plutôt. Bien”

Posted 3 years ago

Salut Guy, merci pour vos commentaires et super triste de voir que vous n'êtes pas satisfait de l'article. Je transmettrai chaque point que vous avez soulevé à l'équipe de développement de produits et à l'équipe de direction au sens large afin que nous puissions chercher à améliorer la qualité de l'article et l'emballage pour le protéger pendant le transport. Je suis heureux que vous ayez estimé que le service client était bon car c'est quelque chose dont nous sommes vraiment fiers, alors je vais le faire savoir à l'équipe. Si nous pouvons faire quelque chose pour vous aider à améliorer votre vision de Bluefin, veuillez en informer l'équipe d'assistance. Cordialement Ella

Posted 3 years ago

“Very happy with the products when they were finally received, but the appalling customer service was disappointing. Wish I’d read the other reviews prior to ordering”

Posted 3 years ago

Hi there, so sorry to read about your disappointment with our customer service. We pride ourselves on this so it's sad to see you didn't experience this. During the time of your order, demand for the support team increase 10-15x the usual amount, so they did their very best to respond to customer queries quickly and informatively. We have since improved processes within the department and increase the staffing levels to better cope with surges should they happen again. If there's anything we can do to improve your view of Bluefin, please let us know. Regards Ella

Posted 3 years ago

“I was away the week my treadmill arrived but got no notification to say that it had been delivered. It was left at the back of my house. When I was setting up my treadmill I found that the plug was smashed and requested a new one. After three emails and over a week had gone by I finally got a one-sentence reply to say that they would send me a new plug. That has been three weeks ago and there is still no sign of the plug. Very poor service. I can even review the treadmill itself as I have it for a month but still haven’t been able to use it. It’s definitely been a very poor experience thus far.”

Posted 3 years ago

Hi Michael, sorry about the issues with your order and the delay in resolving this for you. Demand on the support team at the time you ordered had increased 10-15x, so they were behind on their response times but working super hard to get answers back to customers as quickly as humanly possible. I can see we sent the plug out for you as soon as we saw your email, and as we didn't receive a response, can only assume everything is now OK. If there's anything we can do to improve your view of Bluefin, please do let us know. Regards Ella

Posted 3 years ago

“The customer service was appalling. I understand and expect the level of customer service to be slower with COVID-19 but it was more or less none existent. When I finally got replies to my emails they didn't answer my questions. It took a member of their marketing team to get answers for me.”

Posted 3 years ago

Hi Gayle, thanks for your feedback. I am sorry to see that you weren't happy with our customer service - during the time of your order, the demand on the department increased by 10-15x the usual level and our team worked their hardest to get responses back to customers. We have employed extra staff and included new processes to ensure a better experience is had by all customers. Although I appreciate this does not rectify the situation you experienced, I hope you can see we do take feedback on board to make changes for the better. Regards Ella

Posted 3 years ago

“5 week waiting list for Tour Sp Bike (COVID accepted). Further delayed by 2 weeks with no explanation. Informed it is on it's way but no delivery info. Ask - no answer. Ask again, vague answer. 3 times - no personal reply, almost like it was computer generated by a computer that doesn't know what's going on. The bike - it was not designed by anyone who knows anything about Spin Bikes. Dimensions all wrong and only suitable by those on the larger end of average size. Doesn't sit straight, electronic display turns on but does nothing, HR monitor doesn't work, arm rests do not allow usual handle bar to be held (as per a normal bike), electronic display in the way of holding racing bars (middle), Kino App not compatible with the bike even though it was sold together. Customer service abysmal. If I thought it would ever be sorted, I would ask for a refund. Using the bike and made adaptions to how I hold the handlebars and quickly removed the electronic display and had to try hard not to throw it in the bin. The Kino App is no better than standard free Apps on a smart phone, so I am not missing that either. On the plus side, it is making me sweat, but so would putting my head in the oven. The fly wheel is good for the price and the bike has filled a gap.”

Posted 3 years ago

Hi Andrew - thanks so much for the detailed feedback here. I am so deeply sorry for the delay with your order - we were experiencing supply chain issues which weren't being best communicated to the support team. We have since massively tightened up on this and the support manager has more of a hand with the logistics and supply chain side so the support team are up to date on any changes. Regarding the feedback on the item itself, we take all of your points on board and I have fed them back to the product development team so they can look into improving this for future batches. Feedback such as this is crucial and we thank you for taking the time to provide it to us. Regards Ella

Posted 3 years ago

“The instructions to assemble it are not thorough. The most important part, the wire connections are not explained well.”

Posted 3 years ago

Hi there - so sorry the instructions weren't clear. I will pass this feedback on so we can improve this for future to ensure assembly is as easy as it can be. If our support team can be of any assistance now, please do reach out and they'll be more than happy to help. Regards Ella

Posted 3 years ago

“Sono sempre in attesa della pedana ordinata da voi.....”

Posted 3 years ago

Salve, non riesco a vedere nel nostro sistema nessuna e-mail da quella che hai utilizzato quando hai effettuato l'ordine. Posso solo presumere che questa sia una buona notizia e che tu abbia ricevuto il tuo articolo con successo. Se hai bisogno di ulteriore aiuto, invia un'e-mail al nostro team di supporto in modo che possano esaminarlo per te. Saluti Ella

Posted 3 years ago

“I knew that there was a 6 week shipment wait which I understand given the circumstances. However since there has been a further 2 week delay and no sign of the bike I have ordered and paid for? So I am not sure how or why I have been sent a review.”

Posted 3 years ago

Hi Daryl, sorry for the delay with your order and our reply to your review. At the time of your order we were facing unprecedented times and delays we simply couldn't have foreseen - I am so sorry this affected your order/experience with us. If we can do anything to improve this for you, please let our support team know - we want to listen to feedback and learn from our mistakes. Regards Ella

Posted 3 years ago

“the 1st refurbished plate I received didn't work, I returned and I received a new one refurbished (after 45 days from my original order) without a handle.. customer service states they came without an handle but it's false because there is clearly something missed on that side of the plate. I just hope the plate performance is good anyway! So i cannot say to be a satisfied customer. Only the customer service support was ok.”

Posted 4 years ago

Hi Stefano - thanks for your feedback and sorry the first unit had issues. The support team are correct in stating there is no handle on this plate - the groove is there to allow you place your hand in the correct position to carry the item should you need to move it. If you need any further assistance or clarification, please let the support team know so they can help. Regards Ella

Posted 3 years ago

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Bluefin Fitness is rated 4.4 based on 2,419 reviews