Blue Brontide Reviews

Name: Blue Brontide
Address: 7 Bempton Lane, Bridlington
Rating: 4.76

4.8 Rating 145 Reviews

94 %

of reviewers recommend Blue Brontide

4.8

Based on 145 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email

About Blue Brontide:

Eco gifts for kids you'll love too!

Eco-friendly wood children's tableware, toys & more . . . we believe children's items should not only be beautiful but built to last, & made for keeps, becoming treasures in your family that will be passed down to others gathering memories and character along the way!

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Email:

info@bluebrontide.com

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Blue Brontide 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a flower press which did not arrive in the time that was suggested as being shipped within 24 hrs if order being placed, I waited patiently and then tried to contact through the online form and also through their suggested method of FB messenger..no reply zero communication from them, only after I resubmitted the online form asking for a refund if I did not receive the press did it eventually get sent..the press is nice but the company needs to communicate with their customers..your definitely not "good like that"”

Helpful Report

“I am very disappointed to say I never received my order #2437 despite my complaints via email. There is no other way of contacting you. I am also still waiting for a refund although I would much rather receive the actual toy for my first grandchild.”

Helpful Report

Hi Janet We're so sorry your parcel didn't reach you, please note we have re-issued the parcel to you and we have also issued a full refund as an apology for the issues we've had resolving this for you. We hope your first grandchild will love and enjoy his wooden car & enjoy the rest of your week. Warmest regards Sammy

“Easy to break a part of wooden plats”

Helpful Report

Hi Miyuki I'm sorry to hear you have broken your plate, I have checked our email system & all our social media pages and can see you have not contacted us directly to resolve, just gone ahead & left us a 1-star review! I can see you purchased a plate from us back in April 2020, is this the plate that has been broken? Our plates are pretty sturdy as they are made from solid oak hard wood, but if you drop the plate yes it can break, as do most plates! Please note I can see you regularly purchase from us (I believe this is your sixth order) yet continue to leave us only bad reviews, (you are basically the only customer to leave us such reviews) so I have gone ahead and cancelled your most recent order as I appreciate you will not want to place yet another large order & have it shipped halfway across the world to reach you in the U.S.A. from a company you consider to be 'a 1 star company'. Please note since you find our company repeatedly lacking we have also gone ahead and removed you from our mailing list and kindly suggest you find a small business closer to home to support. Warmest regards & enjoy the rest of your day. Sammy bluebrontide.com info@bluebrontide.com

“We ordered two different animal spoons but received two of the same animal. We attempted to contact Blue Brontide to see if we could return the extra whale and get the spoon that we requested. But we never received a reply. We were really happy with the quality of the products though.”

Helpful Report

Hi Amy Thank you so much for your honest review, I'm so sorry to hear this, I've just had a look through our email system & can't seem to find any emails from yourself, apologies for this, I have also checked on your order and can see 2 whale spoons where ordered but obviously this wasn't what you wanted so let's rectify that. If you'd like to send us an email to info@bluebrontide.com & we'd be happy to make sure the spoon design you wanted gets too you! Warmest regards & stay safe. Sammy bluebrontide.com info@bluebrontide.com

“I had ordered a couple of items from this company and they didn’t arrive for a number of months. I emailed twice with no reply from them at all. They did however refund the money in the end but still no reply with a explanation or apology.”

Helpful Report

Blue Brontide is rated 4.8 based on 145 reviews