Blue Brontide have a Customer Happiness Grade of B-. Customers love their delivery but are unhappy with their refunds.
“
The item I ordered was very good quality and very satisfied. However I was let down badly on delivery times. It stated next day dispatch and 2-3 days delivery but my delivery took 11 days to come and missed my wifes birthday so was very dissapointed.
”
- MARTIN HENDERSON
“
The delivery was fast, packed so well and the most wonderful toys! Immediately want to purchase more thank you so much!
”
- Jessica Webber
“
The delivery service- very poor.
”
- Katiuska Flynn
“
Got a refund through PayPal in the end, thankfully! So glad I paid that way.
”
- Gemma
“
no reply zero communication from them, only after I resubmitted the online form asking for a refund if I did not receive the press did it eventually get sent.
”
- Anonymous
“
I am very disappointed to say I never received my order #2437 despite my complaints via email. There is no other way of contacting you. I am also still waiting for a refund although I would much rather receive the actual toy for my first grandchild.
”
- "Janet Dick" Dick
“
Very pleased with the service of this company.
Product arrived promptly and was packaged well.
I was delighted with the product.
”
- Sandra Sinkins
“
After not receiving my order and not being able to contact the company, they contacted me and resolved the problem and got another parcel sent out ASAP. very happy with the item and good customer service.
”
- David Van Kroonenburg
“
Absolutely fantastic service from Blue Brontide as well as excellent wooden toys
”
- Jayne Bent
